Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo.
The car itself was in great condition and I had no problems with it.
Jan 17 2016
Pros: Very quick and efficient.
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind.
The car was generally clean but there was some nasty stuff down under the seats.
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Apr 2 2016
Pros: Great customer service! Fast and friendly.
Cons: Cars available were not consistent with sample model advertised. Wiper blades in bad shape.
Cons: Company included a daily roadside assistance charge on the bill without giving a chance to decline, and the displayed rate on Kayak did not include a *mandatory* airport fee. Wouldn't rent with them again.
Nov 1 2015
Cons: We returned the call full but were charged for the filling fee. This likely arose because there was no authorized attendant in duty to give us a receipt.
Nov 15 2015
Pros: Car was clean
Cons: Too many additional charges occurred. These should have been told upfront. I will not use Dollar again.
Nov 17 2015
You Should Consider Something Other Than DOLLAR Re
Pros: The auto was a 2015 Toyota Corolla. Nice car, comfortable interior, fair mileage.
Cons: Dollar service representative totally misrepresented the tollway charges to us by telling us there was a $45 tollway charge if we didn't purchase the Dollar rental tollway service (~$32) from Dollar rental because you couldn't pay cash on tollways. Found out after we got on the tollways that we could pay by mail.
Was shocked that a quoted $76 rental turned into a $175 rental when we received our invoice! More than double the quoted price with taxes, fees, unwarranted tollway charges, and additional driver costs!
Will be going back to Hertz since they are at least up-front with charges...
Dec 8 2015
Not As Advertised
Pros: Car was clean
Cons: Dollar tacked on a ton of fees. Your site said "includes fees and taxes". My $190 reservation turned into a $303 rental. I will not use Dollar again and quite possibly never use Kayak again
Dec 15 2015
Pros: Service was pleasant. Liked the car.
Cons: I didn't like that I was charged over 70 dollars in hidden charges. I bought the 42 dollar toll pass but was charged for other fees. So my 174.00 rental turned into 307 dollars
Dec 21 2015
Nice car , very good service
Pros: Loved the car. Ran well. Great maintenance.
Cons: Administrative issue getting our reservation through from mobile app at landing to the counter at the austin airport counter.
Dec 21 2015
Last Minute Deal with Great Satisfaction
Pros: I had a last minute transportation emergency and needed a rental. I scoured online and found a great deal on Kayak.com. I placed my reservation 10 hours before the reservation time. Their free cancellation and inexpensive cost bought me in. I received a Black Corolla, the latest model and was surprised to find a full tank of gas awaiting me. The ride was smooth and insured (Allianz). Dollar Rental Car took care of all my transportation needs and saved me a huge bill if I had taken a rideshare service.
Dec 22 2015
All it's fine
Pros: Good price, easy return gestion, nice and clean car, professional asisten
Cons: The pick up counter was difficult to locate,
Dec 28 2015
poor customer service
Cons: I did not even get to rent from Dollar because they only had one desk agent at rental counter and line was so long I went to competitor next door. There was 5 people ahead of me in line. After waiting about 20 minutes, the line was not moving so I walked over to Avis and the had same rate and no line so I rented there. Can't understand whar Dollar is thinking having one agent at busiest time of year (Xmas).
Very good except hard sell for insurance, no trunk
Pros: Timely, friendly staff. Car in very good condition. Easy return.
Cons: Hard sell at check out for insurance marred what was otherwise a very positive experience.
Our rental vehicle didn't have an enclosed trunk (it was a Nissan Versa), which seems a bad choice for a rental fleet vehicle. Didn't cause any real problems, but did require us to change our plans one day to avoid having to leave luggage visible in the car.
Jun 16 2016
The car was great and the service was prompt.
Pros: There was no hassle at all. They checked my ID and credit card, and promptly brought the car around.
Sep 18 2016
Oct 2 2016
Cons: I was accused of smoking at drop off because there were pre-existing cigarette ash marks in the car.
Oct 15 2016
All I did was drop off the car so...
Pros: This part of the review doesn't make sense. Needs an n/a button. The drop off was easy, orderly, and friendly. They helped me make sure that I wasn't charged extra because of the delay in getting the car to me.
Oct 18 2016
The. Fastest. Dropoff. Ever.
Pros: It literally took less than a minute. It actually took us longer to take our luggage out than to check out.