Not what I expected from Enterprise
Pros: I reserved a compact SUV (Jeep Renegade or similar) for a week, agreeing to pay a good bit more than I could have for a smaller vehicle. My reservation was made a month in advance, and confirmed 24 hours ahead. When I arrived, no compact SUV's were available, no apology was made, and I was offered an "upgrade" to a full-size SUV or minivan - definitely NOT what I had in mind. I was then offered a VW Jetta for a $50 discount - which still left me paying about $50 more than it would have cost me had I reserved a compact car in advance from any of several other companies - but I was tired, it was late, an dI had no other viable options, so I settled for it. The customer agent tried very hard to get me to pre-purchase my gas - stating that gas stations were charging $0.20 more per gallon (not true - their price was the same.) He also stated that I would be charged only for the amount needed to top off the tank when I returned the car, which was in direct conflict with the sign on the wall behind him saying that I'd be charged for a full tank. I politely declined - twice. He said the care had been "pre-inspected" for damage and asked me to initial the "no damage" field. The garage was too dimly lit to see any damage, but, the next morning in daylight at my hotel, I found (and photographed) numerous scratches and dents. I also discovered that only one of the two key fobs worked. About mid-week through my rental, the "INSPEC" light came on every time I started the car, but when I called about it, I was told not to worry about it. When I returned the vehicle, no-one was around to check me in, but as I was walking away from the car, someone finally appeared, so I walked back just to make sure they didn't charge me for the scratches and dents (they didn't.) Overall, not a very satisfying experience, and certainly not up to the personalized service I've received in the past from Enterprise.