Pros: Quick service. Ability to drop car off without filling up the tank (pre-payed for gas at a rate cheaper than at the pump).
Cons: Car had not been cleaned on the inside before allowing it back out for rent. Dog hairs and stains on back seat and in center compartment from previous renter. Blatant profiteering at the expense of good service since they were that eager to have all cars off the lot.
Sep 28 2016
Pros: Friendly courteous sfaff.
Oct 10 2016
Pros: The car was great but my luggage was lost and the guy at the counter gave me recommendations for shopping in the area!!
There was not a long wait for the rental.
Cons: No concerns in this area.
Oct 25 2016
Pros: Price was same as advertised, no additional costs.
Cons: Manual was not included to explain settings.
Cons: car was not driver ready. side mirror on passenger side folded, cover over back storage was tied with knots to the knobs on side so was blocking back window view, had to stop on side of road and untie it once I figured out what was the problem. took a while to get the knots out. Not happy, they should have had this all ready. I reserved a better car also, gave me a inferior car.
Oct 5 2016
Poor customer service
Pros: 1st of all they had 3 clerks at the counter, 2 customers that issues and they were all 3 standing there looking at 1 computer. We stood in line for 45 minutes waiting for 1 person who wanted to complain that he was charged for insurance and didn't use it and wanted to be refunded while another complained about the rate. I just wanted a car and to be on my way. Every other rent a car place had 5-6 customers deep and were in line for their car in less than 5 minutes as I timed it. Plus because my boyfriend and I were not married we had to pay 13 dollars extra a day. A fact that was never mentioned when we reserved. Car was clean and a nice small ride which is what we reserved but after your poor customer service I will never rent from Payless again!
Cons: Customer service. 13 dollars for additional driver non sposewe are 60 years old and choose to live together but have to pay extra FORGET THAT