Cons: No one in garage to accept car - i had to deliver keys with mileage and fuel status inside, then go back outside
Aug 8 2016
Pros: I was very happy with the price because I reserved online via a 3rd party. However, I would not have wanted to pay the price that was offered at the counter. Overall, I got great service and for once I did not feel like I was dealing with a used car salesman. Every rental car company I've used in the past has tried to convince me to upgrade and when I insisted I didn't want to, they finally upgrade me anyhow because they have no choice! So sleazy! Anyhow, didnt' deal with that w/ Alamo. Thank you!
Cons: It would be helpful to have someone in the garage readily available (appreciated that in Boston when i returned the car). I had a couple questions about the car and had to walk to the terminal and then back to the garage again to meet someone there. It's not the first time in Burlington that I wished there was someone there. I had a similar problem when returning a car there.
Aug 29 2016
Burlington No One Home
Cons: There was no agent at Alamo in Burlington. Was referred to another agency to return car.
Pros: Everything about the car and the rental experience was great. It was my first time in a Ford Fiesta, I was very impressed. I was also given the option a free upgrade to a Mustang, however it didn't have enough luggage space. The road conditions were also wet, slushy, rainy, and snowy, so it's likely that this is why it was a free upgrade... they can't rent the car otherwise and my rental would have gotten it further south away from crappy weather where thay can charge more for it.
Cons: The $100 one way drop off fee seems excessive! I'm hoping to recover these fees from the airline that screwed me in the first place, making me have to rent a car to drive 6 hours away to fly home
Cons: Got a ride to Plattsburgh which is a five hour drive to where I live it was my daughters birthday we had the weekend all planned out...long story short they didn't rent me the car...weekend was ruined...enterprise sucks monkey balls