Pros: We were upgraded from a standard car to an SUV for free. That was awesome!
Aug 8 2016
Cons: Wait on check in
May 5 2017
Cons: No one was in the office when I picked up
May 20 2017
Worst company ever
Cons: I rented a 12 person van and when I went to pick it up I was informed that they cancelled my reservation even though I received a confirmation email the day before. I had to rent a 8 person expedition that I had to put 10 people in for 4 hours. Also the car was extrely dirty and one of the seatbelts wasn't even attached. Will never use kayak or budget ever again. Thanks for a miserable experience.
Cons: I was able to make a reservation through kayak for Sunday-Sunday at water mill. This despite the water mill location being closed on sundays, unbeknownst to me. I had to pick up my car a day late, drop it off in a different location, and hertz tried to charge me double to rebook my reservation to accommodate the correct times. Totally unacceptable, basically a bait and switch.