Pros: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.
Cons: Wish Kayak would not have steered me to a non-airport location.
Sep 23 2016
Pros: The reserved rate.
Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.
Pros: This was the best price I could find on transportation to and from the airport to Seaside area
Cons: The car was dark with a black interior and very hot for a tropical area. The water light came on once while driving. The drop off was not well attended. There was a lady in a van sitting in the parking lot who did not get out to greet you and who was not prepared to print a receipt for lack of paper which meant lots of time waiting with a baby in the heat. We could have missed our plane if we hadn't planned to arrive with spare time. They allowed me to leave and I still had the key to the car which required a race back through the airport to return. There was one young man trying to pull the load for both of the attendants and he was clearly overwhelmed.
Aug 1 2016
Pros: Husband is top tier Hertz user...for business and vacations. Have great reputation and few issues
Cons: We were charged additional fees that I don't know why and wasn't expecting. I believed I had paid everything up front. I'll call Hertz to resolve.