Pros: I was greeted with a friendly face at both pick up and drop off.
Cons: There was a pending charge on my credit card for much more than I signed for. It didn't go through and the correct amount was charged to my account.
Aug 28 2016
Fast, easy check in
Pros: The clerk at budget was extremely friendly, courteous and fast.
Cons: The car smelled like cigarettes and had a musty odor.
Sep 12 2016
Pros: The Ford Flex is a very comfortable vehicle
Cons: The car was not washed or cleaned on the inside when I picked it up in Salem. They did have the lot person take it around back to spray the car off, but it failed to remove the waterspots on the black car. Normally, not a big deal, but I was attending my daughter's wedding and would have preferred the car look better.
Pros: The ride overall was smooth and had a good amount of storage for what I needed.
Cons: I had placed a Minivan rental for the day and was told that there would be one available only to go in and be given a Kia Sorento. When I asked the agent about the difference, he was both non-empathetic and unapologetic in giving me the replacement type of vehicle. He also did not to do anything to help me with an accommodation or to figure out how to compensate me for the issue. Further, the SUV he gave me had a near flat tire on it. When I brought it back in and told him about it, he attempted to shove my problem onto another employee and then let out a loud, audible sigh as if inconvenienced. He came back after making me wait for 10 minutes, handed me the keys and really did not even say anything in the way of an apology for the time it took to remedy the problem. I do not hold these issues against him personally but he had very poor customer service.
Finally, the car had developed a very sour, funky smell that became a bit overpowering in the afternoon. I brought it to the airport agent's attention when I dropped it off and she noticed it as well.
Sep 6 2016
Pros: Great vehicle upgrade
Cons: Tried to give me a compact vehicle when I rented a full size, then told me
It was their only car left and also tried to tell me that it WAS a full size vehicle. Manager immediately changed it when I told him what had happened.