Pros: The employee who came to pick us up was the same person who helped us fill out the paperwork and rent the SUV. She was very friendly and helpful, and answered all our questions fully. The SUV we rented was very clean and well maintained. Overall, it was a great first-time rental experience!
Cons: I could have rented the same car for about half the price from Enterprise by going to the airport. In reading various websites, apparently there is a huge extra charge for airport fees, but none of that is addressed on the Enterprise website. All the extra charges are brought up at rental time. It would be nice if all the charges were addressed when booking online.