Pros: Everyone I dealt with was pleasant and helped me rather quickly. Easy to check the car out.
Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.
Jan 12 2016
Low price but far away
Pros: The price was the lowest of all the car rental agencies .
Cons: It is a long walk from baggage claim to pick up the car. And there was no drop off area for Thrifty at Burbank. You drop off the car the same place you picked it up.
Jan 21 2016
Cons: When I arrived they had no cars. I had to go pay much more somewhere else. Never again.
Feb 11 2016
Cons: Everything was fine
Feb 14 2016
Pros: The car.
Cons: Overcharged. Misquoted. When I called to ask about why I was charged more & explained that I was quoted $30 less, the representative did absolutely nothing to help or be kind. He was worthless.
Feb 23 2016
Thrifty Ripped me off
Pros: The people were nice and patient and the quoted price was very good
Cons: When I checked out, they had inflated the bill to five times what the contract said and didn't have a good explanation.
May 4 2016
Great except for Lost and Found Process
Pros: Quick process and great customer service (Logan was great). Lost and found was quick to respond.
Cons: This was my mistake but it would have been nice if the attendant looked through the car more thoroughly with me as I left an item in the car. With that said, I had to go through 3 transfers to get an update on my lost item (which turned out to be a robot) via phone call. There should definitely be a more direct number to the Burbank, CA (Bob Hope Airport) location.
Jul 11 2016
Pros: It was easy to get to the car rental facility, and then just a short walk to the terminal.
Dec 31 2016
Bad service with wrong car
Pros: Return process was easy
Cons: Reserved an immediate size car, but was given a compact car, yet charged for a midsize car! Apparently they ran out of cars and gave me first available. Did not inform me of this until I complained when I returned the car. Compact car was not fit for highway driving with no power. When picking up car, the guy helping was rude! Overall bad experience.
Pros: I like that fact that, to my surprise, I received a Toyota (which was/is a gas saver). The car drove very smoothly. No issues or problem. The service agents were kind, all throughout my check in, rental car pick up, and return.
Cons: No issues whatsoever
Jun 7 2017
Great car and service, smelly perfumed cleaning solution
Pros: The service and location were both great. The car was new and got great gas mileage. We loved the video footage of the inspection and the convenience of there website and billing.
Cons: There was an incredibly strong, perfume type of cleaning smell. We had to drive with the windows down or it would cause headaches. It was so strong, you could smell the overpowering solution through the trunk while standing behind the car.
Jun 30 2017
Pros: The car was clean.
Cons: Check in & check out process was slow as they were understaffed. Spencer T. helped me at the registration counter & he was incredibly RUDE & DISRESPECTFUL. Also, the car wasn't ready when I went to pick it up.
They also overcharged for an extra day. #NotFair
Nov 8 2017
Cons: I made a reservation to pick the car up from a location 5 miles outside of the airport since it was so much cheaper. We took a LYFT from the airport to the car rental facility for $30. When we got to the car rental facility there was a note on the door saying that office is closed and to go to the office at the airport. We spent another $30 for transport BACK to the airport to pick up the car. The total was twice what my reservation was priced at. The man at the desk hardly spoke English and he did not understand what the problem was. VERY VERY POOR EXPERIENCE WOULD NEVER GO BACK
Nov 10 2017
Why use anyone else in burbank?
Pros: Cheap. inexpensive. great value. new cars. Quick counter.