Pros: I like that fact that, to my surprise, I received a Toyota (which was/is a gas saver). The car drove very smoothly. No issues or problem. The service agents were kind, all throughout my check in, rental car pick up, and return.
Cons: No issues whatsoever
Jun 7 2017
Great car and service, smelly perfumed cleaning solution
Pros: The service and location were both great. The car was new and got great gas mileage. We loved the video footage of the inspection and the convenience of there website and billing.
Cons: There was an incredibly strong, perfume type of cleaning smell. We had to drive with the windows down or it would cause headaches. It was so strong, you could smell the overpowering solution through the trunk while standing behind the car.
Jun 30 2017
Pros: The car was clean.
Cons: Check in & check out process was slow as they were understaffed. Spencer T. helped me at the registration counter & he was incredibly RUDE & DISRESPECTFUL. Also, the car wasn't ready when I went to pick it up.
They also overcharged for an extra day. #NotFair
Nov 8 2017
Cons: I made a reservation to pick the car up from a location 5 miles outside of the airport since it was so much cheaper. We took a LYFT from the airport to the car rental facility for $30. When we got to the car rental facility there was a note on the door saying that office is closed and to go to the office at the airport. We spent another $30 for transport BACK to the airport to pick up the car. The total was twice what my reservation was priced at. The man at the desk hardly spoke English and he did not understand what the problem was. VERY VERY POOR EXPERIENCE WOULD NEVER GO BACK
Nov 10 2017
Why use anyone else in burbank?
Pros: Cheap. inexpensive. great value. new cars. Quick counter.
Nov 29 2017
Be 100% sure secondary drop location is included in price
Pros: Location at Burbank was easy, car very nice and clean and not too bad of a wait, especially considering it was at the beginning of thanksgiving holiday
Cons: I am sure when I made the reservation I said I was dropping off in another location, Orange County and I took that rental because of the good price but they said that was not the case and added $75 for one way drop off, and said that all rental agencies would charge the same. Not sure if that’s true but it made my one day rental a ridiculous price. Drop off location in OC was a bit tough to find, being not at all well marked.
Dec 6 2017
Pros: Excellent deal, friendly service, new-looking & reliable car
Jan 1 2018
Pros: Great car, good service, value for money. Would rent again. Thanks!
Jan 10 2018
Pros: everything, the car, the price, especially the excellent customer service!
Jan 17 2018
The Car was good.. and the service was good
Pros: Car was good-
Cons: When I was selecting car online, the car was $116 total- then it said it wasn't available.. so I booked a cheaper car- when I arrived they said they had the upgraded car.. but total now is $140.
Also the location at Burbank is the furthest in the lot - plan extra time for all of that