Pros: Everyone I dealt with was pleasant and helped me rather quickly. Easy to check the car out.
Cons: I was expecting a car, but ended up getting a CX5, which is more van than car. Wasn't too pleased with that, seeing as I paid for a Standard-sized vehicle. My complaint is that I wanted a vehicle with a trunk because I had valuables I wanted to conceal. I didn't want people to see the laptops I was taking around in big Lenovo boxes, and I had no abilities to take them into the hotels with me. The CX5, even with the ample storage space, there was no chance to hide anything, even with different seat configurations, everything was extremely visible. Also, I am a tall person and the seat didn't go back far enough to be comfortable in my hundreds of miles of commuting.
Jan 12 2016
Low price but far away
Pros: The price was the lowest of all the car rental agencies .
Cons: It is a long walk from baggage claim to pick up the car. And there was no drop off area for Thrifty at Burbank. You drop off the car the same place you picked it up.
Jan 21 2016
Cons: When I arrived they had no cars. I had to go pay much more somewhere else. Never again.
Feb 11 2016
Cons: Everything was fine
Feb 14 2016
Pros: The car.
Cons: Overcharged. Misquoted. When I called to ask about why I was charged more & explained that I was quoted $30 less, the representative did absolutely nothing to help or be kind. He was worthless.
Feb 23 2016
Thrifty Ripped me off
Pros: The people were nice and patient and the quoted price was very good
Cons: When I checked out, they had inflated the bill to five times what the contract said and didn't have a good explanation.
May 4 2016
Great except for Lost and Found Process
Pros: Quick process and great customer service (Logan was great). Lost and found was quick to respond.
Cons: This was my mistake but it would have been nice if the attendant looked through the car more thoroughly with me as I left an item in the car. With that said, I had to go through 3 transfers to get an update on my lost item (which turned out to be a robot) via phone call. There should definitely be a more direct number to the Burbank, CA (Bob Hope Airport) location.
Jul 11 2016
Pros: It was easy to get to the car rental facility, and then just a short walk to the terminal.