Cons: As someone who has spent 10+ years designing surveys for companies might I recommend changing the default position of the rating scale questions in this survey from the base point of "Excellent"? That is very bad practice and definitely not something that Confirmit would have recommended :)
Nov 18 2015
Pros: Ease of renting. Line was not long. Car was immediately ready. Paperwork done promptly.
Cons: Car was not clean. Back seat had dirt and smudges on it.
Apr 2 2016
Pleasant and Effective Customer Service
Pros: Great car Chevrolet Impala and great agents on both ends of a one way trip. Rental car pick up always seems to take longer than it should no matter the company.
Apr 9 2016
My New Choice
Pros: Long time Hertz customer that has several bad experiences over the last year. This trip was the Masters and Hertz tripled the rate from the time of the reservation six months earlier. Cancelled and rebooked with Budget at a normal rate. We actually received an upgrade in class as that was what was available at checkin. Thanks Budget!
May 2 2016
Pros: Excellent car (Impala). Very comfortable & well designed.
Cons: The agent had me walk back out, all the way across the parking lot to get the mileage when I returned the car. Never had to do that before and maybe they could have told me to record it when I picked up the car.