Cons: I couldn't figure out what the rotten smell was in the car, so on the second day I popped the hood. There was a dead (and rotten) cat on top of the engine. When I returned the car the next day, the lady asked how the car was. I told her it was horrible and explained the situation. My main issue in all of this is she didn't offer a refund, or discount, or much of an apology. She pretty much just agreed with me that it was disgusting.
Pros: The pickup location called me ahead of time to remind me of holiday hours so that I didn't miss my reservation. The rental clerk was prepared for my arrival. She successfully corrected an error on my bill and was friendly and professional. The drop off location at the airport was quick and the employee was able to help me with directions to my gate.
Cons: They were unable to accommodate a drop off on a holiday, so I had to return the car earlier than I would have liked in order to avoid being billed for two extra days. Rental locations need a procedure for accepting turn-ins outside of normal business hours