Pros: I have experienced the extremely impolite employ, and he was the most unpleasant service representative i've met in my life. He even threated me that he will not tent us a car if he wants. unbelivable.
Sep 18 2016
Pros: Had to swap out suv. First one "shook"on the road.
Cons: Had no vehicle available except a 15 passenger van. Which then left me stranded at the airport. I thought that even though I reserved a "special car" it would actually be a car not a ridiculously large van that is in no way appropriate for my needs. It should have been clarified that that was a possibility when I reserved the vehicle online. Overall very poorly disappointed.
Sep 17 2016
It was a horror show
Cons: I got to the rental counter and was informed the only car available was a 15 passenger van and the was nothing they could do - take it or leave it. The rental agent was fine - she felt awful. I declined and walked next door to Enterprise and rented a more suitable car though it ended up costing me an extra $150'or so for the rental
Sep 17 2016
Reservation but no car
Cons: Apparently the folks at Dollar were aware that booking on Kayak did not lead to a car. They stated those folks do not know what cars we have or not. Not cool.
Sep 20 2016
Cons: There was no car available when we got to the airport to pick the car up except for a 15 passenger van.
Cons: They rented another reservation right out from under me because I wasn't at there desk within two hours of the time I said. I ended up having to drive a uhaul to Denver instead. Poor customer service and no desire to fix it. The van they gave us had some of the worst tires I've ever seen. Won't ever rent with thrifty again.
Sep 28 2016
Pickup and drop off challenges but still good valu
Pros: The price for full size rental
Cons: Had to wait 40 minutes for a car to be available. Return location in rental return not well marked. Asked some one from another company where the thrifty spots were but never found a row with a sign and finally just parked in an open space. So price was worth the extra time if you have flexibly in your schedule but not if you are in a hurry.
Pros: The service this was well staffed, the staff members were efficient and friendly.
Cons: They did not have a wide range of vehicles (we rented an SUV) and it was a long outdoor walk to pick up the vehicle from the lot, and an even longer walk to drop off the vehicle. This is not at all convenient given that we had an infant and was rather cold.
Pros: The Chevy Cruise fit my needs...would have liked a hybrid engine. Picked up in Boseman on Tuesday morning. Arranged to drop car off at Great Falls. Seemed to pressure on use of Hertz insurance rather than use my own.
Cons: With one day early check out on September 30 I would have liked an immediate downward adjustment for the three days of use. Can you follow up on this for me?