Pros: Thank you for your service!!
Everything went well,
Cons: we had to wait longer when we returned the car, everyone was busy and we were several customers
Feb 28 2016
Pros: Car was clean and easily taken care of
Cons: The Avis pickup center tried to scam me on the gas tank, and also told me the car they gave me had better gas mileage than the car I ordered... it was 10mpg lower.
Apr 16 2016
Charged me for an extra day because they did not c
Pros: Car was clean. I ordered a smaller car (Ford Focus) because I wanted good gas mileage. They did not have one when I showed up so after spending 10 minutes trying to get me to pay more money for an upgrade they gave me the bigger SUV (Chevy Equinox) at the same price. The care was very nice, very comfortable so it is hard to complain but it is not what I asked for.
Cons: I called the Frisco Location I rented from and confirmed they had a dropbox and that it was OK to drop the car off after hours Wednesday night. I was paying through Thursday morning but I had no problem with that. I received an conformation E-mail that they received the car on Friday morning. I asked them what they charged me and they added an extra day charging me through Friday even though the large white SUV was parked a few feet from their front door. I asked them to remove the extra day and said I had the gas receipt from the gas station they share a parking lot with to confirm the time and date I dropped off the vehicle. They said there was nothing they could do but they would talk to the manager next week about it!!!
Cons: I had requested a mini van for a long road trip...when I went to pick up the van , the only one with low miles also had a DVD system which I did not want or need...but I had to take it as all the other ones had 30K plus miles on them. I asked to not be charged the extra amount for the DVD system and was told that was not possible...which I think is really bad custormer service and a way for them to get more money out of me.
Jul 4 2016
Cons: They didn't have the car. Had to wait 5 hours before I could get it