Charged extra for "mandatory" insurance with no explanation
Pros: The car itself was fine.
Cons: When I arrived in Bergen, Norway, to get the car, I was charged an additional $167 for "mandatory" insurance, despite the fact that I had selected insurance when I made the original rental agreement. I agreed only because I could not rent the car without agreeing, and my itinerary depended on having a car from that day.
Immediately after returning to the US, I researched the "mandatory" insurance, but even Avis was unable to tell me. I am currently in a dispute with Avis through my credit card company.
I also received an additional charge of $25.43 with no explanation. When I requested on, Avis sent documents in Norwegian rather than sending docs in a language I can understand.
Pros: The pickup was easy to find and they had a nice vehicle ready to go.
Cons: Although my paperwork clearly said I had prepaid for a one-way rental, they took a large deposit for an additional drop charge. When I questioned it, they said I would have to take it up with customer service at the drop-off location.
Cons: The address given to us to return the car was incorrect and had us show up at a location that was incorrect. When we dropped the car off at the correct location (which took a while to find), there was a sign on the door telling us to drop the keys off in another location. The other location took us over 30 minutes to find and involved us carrying around all of our luggage all over the street in the rain. It was absolutely the worst experience I've ever had renting a car. I tried calling the 1800 number multiple times and was never able to be connected to someone who could help. I will not be renting from Avis or budget again.