Pros: When we had a flat tire, they answered the phone immediately and were very helpful. They offered assistance in changing the tire ( but we did that ourselves). Then arranged for us to pick up another car from Hertz.
Cons: We don't rent cars very often. So thought we had the extra insurance taken care of by another company. However the person at the counter insisted that it didn't covere the cost of the car being out of service. It always seems like extortion. Pay twice what you expect or ruin your vacation with worry. Also the extra charge for a 2nd driver was unexpected.