Pros: Very friendly staff. Rapid service. Pick up and drop off worked very nice.
Oct 10 2015
Pros: When we had a flat tire, they answered the phone immediately and were very helpful. They offered assistance in changing the tire ( but we did that ourselves). Then arranged for us to pick up another car from Hertz.
Cons: We don't rent cars very often. So thought we had the extra insurance taken care of by another company. However the person at the counter insisted that it didn't covere the cost of the car being out of service. It always seems like extortion. Pay twice what you expect or ruin your vacation with worry. Also the extra charge for a 2nd driver was unexpected.
Oct 15 2015
Pros: customer service was very friendly
Oct 18 2015
Seattle day trip
Pros: The shuttle to n from rental agency was convinient n works well
Cons: The windows n mirrors could be detailed so they're clean. I understand about saving water but the views were skewed and I had to clean them myself. Details!!!
Nov 18 2015
Pros: Check-in and checkout is faster and smoother than any car rental I've used.. Ever!
Friendly staff. The third time I've rented from them.
Cons: The cars are a year or two old and have over 10,000 miles on them, but they look and run like new. No issues.
Nov 20 2015
Pros: The ease and efficiency of the rental process! The lady working was very helpful!
Cons: The gps wasn't the greatest but overall a great value!
Apr 17 2016
Easy, convenient, inexpensive
Pros: The price is inexpensive, good for people who just need a car no mater what brand or make it is. And surprisingly I got a new car just have run for 500 miles so I feel fresh and new.
Apr 28 2016
Pros: Great gas mileage. Friendly and fast service. Shuttle was easy and fast both ways. Great value.
Cons: Car was a little uncomfortable but you get what you pay for. Not complaining.
Apr 30 2016
Very efficient pick up and drop off
Pros: The agent didn't give me the typical upsell for each and every optional coverage. I simply indicated that I'd like to decline the optional coverages and that was that. Also, picking up the car was very quick.
May 1 2016
Pros: very nice guest services worker at pick-up desk
Pros: We booked a 2 day rental through kayak. Nowhere on the kayak website (or hertz website for this matter) it said that the driver name and name on credit card used for paying must be the same.
When we arrived to the hertz counter they refused to give us a car or change the reservation (even though hertz customer service said they could) and told us we had to open a new reservation.
We were in a hurry to get to a time sensitive reservation so we went through with it.
All of a sudden our 133$ original order bulged up to 315$!!!!
And they schemed us to get insurance telling us the renters insurance we got from Allianz will not cover the new reservation (total and complete lie, but we were in a hurry and they took advantage) and also implied that the insurance is mandatory.
When we returned the car we confronted the manager (rude one named theresa) and she said that all conversations are recorded and she will check if it's the case.
Less then 3 minutes later she came back (no way on earth she located and listened to the conversation) and told us that we have been explained and that we are done for (so we wont be able to rent a car from hertz again-like we ever gonna...)
Do yoeself a favor and STAY AWAY.
Cons: The manager theresa, and the way she and her associat schemed us.
Sep 14 2016
Hard sales pitch ineffective
Cons: Hard sales pitch for insurance, gas unnecessary and left a poor impression. Unaccounted for taxes increased final price dramatically. Could have been communicated better from the beginning.
Cons: We did not expect to have to take a cab from the airport to pick up our rental car! We also did not expect to have to return the car to the same location requiring another cab to get us back to the airport! Our reservations were made through Kayak to pick up the rental car at the airport so we were very angry when they did not have a car for us.