Cons: I flew into Albuquerque Avis said my rental was at a location 30 minutes away and I had to rent a vehicle for 3x the original rental rate. They had me hostage I had no choice, my reservation was in the system and nothing was attempted to help other that take advantage of the situation.
Jun 26 2016
Cons: Office was unattended during normal posted hours. No drop off envelopes in box. Charged extra 15$ for fuel/service for no reason.
Jul 8 2016
Great Experience!! Easy, Quick and on the Road :)
Pros: Great Price, Friendly Staff, Great Experience!
Jan 19 2016
Great price and helpful staff
Pros: After getting an outrageous quote for a rental car directly through a rental company, I decided to try Kayak. Kayak was great! I was able to obtain a rental vehicle for $400 less than my original quote. I was able to get a vehicle from Avis that was just what we had hoped for. The Avis staff was friendly and helpful both at pick up and return.
I will definitely use them again.
Feb 10 2016
Cons: They did not have the car we reserved, and were going to charge me extra to upgrade to something that they had on the lot. They should have waived that fee given that they didn't have the car we reserved.
Aug 16 2016
Understood the unpredictability of nature
Pros: Was in a flash flood and had to get the car back a day late , and there was no hassle whatsoever. Very easy.
Oct 1 2016
Pros: ease of return
Cons: cost of all the insurance--but I can['t really complain, since I ended up needing it!
Oct 14 2016
Cons: Renting a car in New Mexico was expensive, even for an economy size.
Had to taxi to/from airport.
Oct 18 2016
Pros: Friendly on-site staff who listened to our complaints
Cons: We were sent to go pick up our car at another location that was already closed by instruction of agents at the airport location. We then were penalized in price even though we had the car for three days less than originally booked. Took calling 1-800 three times to actually talk to someone who competently help us.
Pros: The ladies I dealt with went out of their way to make the experience efficient and enjoyable. They did everything in their power to make the trip enjoyable and surpassed expectations.
Thank you again for all you did.
Jul 11 2016
No car available!!
Cons: While I had a confirmation number, I did not have a car. The local agency called me very belatedly to let me know it would be in my best interest to formulate a "back-up" plan as they did not have a car available for me.
Cons: Although I was able to book a reservation and obtain car insurance through Kayak, Budget denied my debit card. Therefore I was unable to rent the car. It shouldn't be possible to book a reservation and then be denied car rental.