Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.
Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra.
I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard.
Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying.
So my complaint isn't with Hertz directly, but that car... jeez.
Nov 11 2015
Pros: The customer service was amazing and The price of the rental was for the car was great especially for me reserving it the day before I needed it