Pros: The young staff took good care of us. We had 8 pieces of luggage and they offered to store it for us instead of us having to stuff it in our very small car. They even gave us a ride back to the terminal the morning we left instead of us having to ferry our bags over piece by piece. It didn't matter to us that the counter wasn't at the terminal. They also didn't get pushy the way some companies have done when it came to the additional insurance and options. They were efficient, friendly, and I would rent from them should we have the good fortune to find ourselves in Reykjavik again.
Aug 18 2016
Cons: Very inefficient pick up and drop off, infrequent and poorly located shuttle
Sep 27 2016
Good service and good car
Pros: Great service, the car was a CX-5 which did everything we needed it too.
Cons: The GPS we rented and were given didn't work which required a return drive to the airport for replacement. It was expensive but I guess that is the going rate.
Cons: Not enough people working. Long times to pick up car. Scare tactics to try and add 4 extra insurances to your rental (i.e. Ash protection) horrible basic car- automatic but shifted like a manual.