Pros: clean, quick, no-hassle check out and drop off. friendly staff.
Cons: change oil light came on pretty quickly, but then, it is a rental...
Oct 18 2015
Cons: The up-sales that the employees were doing was pretty ridiculous, otherwise it was a great deal for us!
Oct 19 2015
Pros: Car was comfortable and ready
Cons: Long line to pick up. 4 employees standing around appearing to be doing nothing
Car was not washed it was dirty
Oct 23 2015
Easy to work with.
Pros: The crew was great! Easy pick up and drop off! Even got an upgrade free!
Cons: Car wasn't super comfy, but not real bad.
Oct 25 2015
Oct 31 2015
Cons: Close to a scam when it comes to insurance. We purchased insurance online and were told that what we bought was useless. We were told that we needed to spend $124 more and purchase insurance from their company only. This was not true.
Nov 2 2015
Pros: Went relatively smoothly
Cons: I hate the hidden fees and insurance mark-up. If the insurance is 1000% essential, as you claim, put it in the damn quote.
Nov 2 2015
Pros: Car and price
Cons: Lengthy wait to check in and return car.
Nov 3 2015
The car that didn't show!
Pros: The rate=---the PROMISED convenient pickup.
Cons: They didn't answer our call for pickup! We never got the car! When we called that night-after paying $150 more for taxis, they apologized and said--CRUISE SHIPS NEVER ARRIVE ON THAT DAY (even though we'd reserved a car and told them we were coming on the ship).
Nov 4 2015
Pros: The car was acceptably clean, it ran well and I didn't have any problems during the rental.
Cons: The young woman that handled the rental details and contract was very abrupt, didn't speak clear English (heavy accent) and spoke very fast, glossing over the rental terms and conditions. She acted like I was bothering her when I asked questions or didn't understand something. The experience left me frustrated and wishing I had gone somewhere else.
Alamo at Maui's OGG is better than some of their c
Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.
Cons: No complaints whatsoever.
Nov 2 2015
Fastest pick up and drop off
Pros: Less than 5 min to drive off with the car and drop it off. That was cool.
Nov 2 2015
I always book with Alamo
Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.
Nov 16 2015
Pros: Fast and fro service!
Nov 19 2015
Pros: service was first rate
Dec 6 2015
Terrible customer service
Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.
Dec 7 2015
Nissan Versa Thanksgiving day
Pros: 5 mins with the man behind the desk and 1 minute in the parking lot and we were out of Alamo. The fastest, easiest process and on a holiday. 4 days for under $100. Need to download an app to connect your phone to the car which was very faulty but that was all Nissan. Alamo was great.
Dec 9 2015
Pros: service was great - quick and courteous. The people were friendly and the car was really great. Got a great price for the rental. very happy
Cons: my own car has a back up camera and I really missed not having it on the rental car. I would look for this in future
Dec 15 2015
Best car rental ever!
Pros: Short and sweet; no fuss, no problems Just what I needed to make my layover a pleasurable experience. Thanks for providing excellent service!
Dec 31 2015
Pros: Very nice car. Super clean. Good experience.
Cons: The gas was not totally full and ive put it full at the end. But it was cheap so its not a big deal.
Cons: We were told that we could split the transactions and when we went to pay we could not. It was upsetting because we had planned out trip for that.
Oct 8 2016
It was vary nice and roomy
Pros: It was comfortable, clean and had a smooth ride
Cons: There wasn't anything I didn't like
Oct 11 2016
You need to fix your website! What a mess!
Pros: ABSOLUTELY NOTHING
Cons: We arrived at the Hertz airport office only for them to tell us that this was an off-airport location. They also said that we were the 6th that day with the same type of reservation. NOT ONLY that, but the off airport location closes at 2:00 and we didn't get to the Hertz location until 2:30! So, even if we went off airport we would have been stranded.
YOU NEED TO FIX YOUR WEBSITE to plainly notify that this is an off airport location.
Oct 12 2016
Pros: Very friendly staff
Oct 19 2016
Great customer service
Pros: Easy off-airport location. Friendly service and the team dropped us at the airport when we couldn't get a cab.
Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!
Cons: Nothing about my rental process was bad.
Oct 13 2016
Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.
Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).