Pros: Was offered a nice car once we finally got one.
Cons: Service staff when picking up the car was nonchalant about the fact that they didn't have a car available for me at the time of my reservation. They said it could be about thirty minutes until they had more cars and didn't apologize. When we were given the go ahead to proceed to the garage where our car was, the gentleman who was doling out keys carried on a lengthy conversation with another gentleman and then said oh you can just go over to the car and leave. Thanks. We rented from Hertz earlier that week and had a much better experience. The person renting to me put me at ease by doing a walk around, checking to make sure my lights worked, helping me adjust my seat, etc.