Cons: Check in was quick and easy. However, The car was stuck in 4x4 all week. Drop off took some additional time because the location was understaffed.
Aug 20 2016
Terrible corporate customer service
Pros: The staff at the location itself was very great and helpful. The car was very clean, new, and was perfect for my 2 week business trip.
Cons: The customer service is set up that you cannot talk to the staff at the location you are renting from. If the local location does not pick up in 2 rings, it goes to an automated "help desk" that is not helpful at all. I got through all of her questions and she said she could not help me. I voiced to talk to a person and she connected me to the corporate office help desk and he had incorrect information about my reservation. Because of that, he could not help me adjust my reservation and made the check-in a headache for the local office staff when I got back. He also let me know they have a 29 minute "grace period" to return my car or there were fees attached. No one let me know that at the time of rental. Likely never renting here again.