Pros: All paperwork was ready when I arrived. In and out in about 15 minutes. My time is precious and this was a great experience.
Apr 23 2016
Wreaked of Smoke
Pros: Were it not for the smoke smell, the car was fine. Fun little car to buzz around town in.
Cons: The car wreaked of smoke. I had to drive with windows opened, hit it with large amounts of Febreeze and leave windows opened during night to be able to tolerate the stench. I reported it when picked it up, but thought it would "air out" quickly. When I returned it. I was told "there isn't much we can do about it, people aren't supposed to smoke". Next time, I will absolutely refuse any car smelling of smoke.
Jul 31 2016
Convenient pickup and dropoff
Pros: Pickup/dropoff very convenient--very flexible in terms of pickup time and dropoff was quick because there was a keydrop.
Cons: The price was a bit high
Aug 1 2016
Beware Pick Up and Drop Off Times
Pros: Staff was great.
Car was fine.
Cons: Reservation was for Saturday 1p pick up and Sunday noon drop off.
There was no warning at time of booking online that I could not return the car on Sunday to this location. So I had to pay an extra fee to return the car elsewhere.
It's not a huge deal, but it's annoying. Mostly because I would have made my reservation elsewhere, and saved a few bucks.
Aug 12 2016
Felt pressured for upgrade
Pros: The vehicle was clean and drove well.
Cons: I felt pressured to upgrade the vehicle by the clerk. He stated they were short on the type of car I had chosen and prepaid for. He kept trying to up-sell me to the point where I caved because I was running late.
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
Aug 2 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available.
I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
8 travelers who rented a car in West Coxsackie gave the car agency they used an average rating of 7.5