Pros: 1) I was happy to be able to rent car the afternoon before for the next morning.
2) Though there was an issue with pickup due to system being down, I appreciated that owner/operator letting me take car after taking picture of my license and credit card for input into system once it was back up again, so I could get on my way. He also provided me free upgrade for the inconvenience and let me choose the car I wanted, which I also appreciated.
Cons: Pickup was at 8:00am and rental office scheduled to open at 8:00am. However, even though he had been there since 7:00am, the owner operator/president didn't open doors until 8:40am since system was not functioning properly due to storm the night before. We had talked to him at 8:05am on phone and asked if he could at least open the doors to let us sit inside since it was cold (there were two parties waiting); he said he would but didn't until over a half hour later after we had called him again.