Pros: I liked the convenient pickup and dropoff times.
Cons: Long drive between airport and pickup location.
Feb 27 2016
Pros: Got a brand new suburban which was perfect for our family
Cons: The office is 20 minutes away from the airport. I knew it was a shuttle but I didn't know it was that far away so not the most convenient
Jun 19 2016
No Drop off Fee With Alamo
Pros: We picked the car up in Jackson Hole, WY and dropped it off at Glacier NP in Montana, with no drop off fees! New car that rode very well!
Jun 25 2016
Pros: Brand new clean luxury rental
Jun 25 2016
Cons: Prefer airport drop-off instead of having to rely on a shuttle because then a few more things can go wrong and delay your trip to the airport.
Jul 1 2016
Great car at great price
Pros: Asked for small SUV and was given a Subaru with AWD. Perfect!
Cons: At drop off airport, no attendants or instructions in return lot. Had to guess what to do to complete return.
Jul 21 2016
Pros: The local service was amazing and the car was too.
Cons: We had a flight delay that got us into the Alamo line just under 24 hours late for pick up. We were stressed that our rental fee would go up. We were horrified to learn that had we been five minutes longer our charge would have doubled. I would reconsider that policy. Especially when travelling depends so much on weather, flights, etc.
Jul 24 2016
Close to main roads!
Pros: Shuttle arrived quickly for a short 5:30 a.m. Ride to airport!
Cons: Drop off was not at airport!
Sep 8 2016
Pros: All good
Cons: Likes all
Sep 12 2016
Subaru Crosstrek Rental
Pros: The car was comfortable, efficient and reliable.The drop-off went smoothly and quick.
Cons: The pickup experience was poor, due to a long wait and also the car being unclean inside and out.
Cons: I booked a car to pick up at Jackson WY and drop it off at Salt Lake City. That's 300 miles. They provide only 200 miles and charge 30 cents per extra mile. I found out this information when I was at the front desk. It's a scam. They should provide enough miles for the trip.
Jun 12 2016
Cons: Apparently a full-size car is a Subaru Impreza hatchback. Barely held the luggage for four of us. Off site location in Jackson, Wyoming is 20 minutes from airport.
Aug 5 2016
Good on Balance
Pros: The staff handled the rental expeditiously and competently.
Cons: The rental office/pick-up/drop off point was very far from the airport and required too much time. It would be much better to have the facility at the airport. The Nissan Sentra we were given is a bit small
to be called "standard".
Aug 14 2016
Pros: service from site manager who called a taxi for me to return to Spring Creek Ranch where I was staying.
Pros: Car conditional is excellent. Service is perfect.
Sep 7 2016
Expected a convertible...
Pros: Your photo shows a convertible , alas no convertibles so they gave me a 4 runner . You need to change your photo !!!!
Cons: That they charged me almost $100 to fill up 1/2 tank of gas!!!
Sep 16 2016
Good vehicle, inconvenient location
Pros: Needed a vehicle that would fit five adults and ended up with a Toyota mini-van. Good choice, plenty of room for everyone and very comfortable. Made a very good trip through Yellowstone National Park. Staff were very friendly and accommodating.
Cons: The price was ridiculously high! Had to get a larger vehicle than was shown on Kayak because that model wasn't available and that drive the price up tremendously. The options were extremely limited at this very small office. More than double the price quoted to me on Kayak. Just because Jackson Hole, WY is a popular destination is no reason to price-gouge customers.
The pick-up location is downtown in a very small area. The airport would have been much more convenient.