Pros: This was the only rental co. that still had cars available in AUS, and there was no drop off fee for returning in SAT
Cons: The signs in AUS direct you to the third deck in the parking garage( a long walk) and then a short, dour woman informed me that I had to go back to the rental counter, complete the contract, and return for my car. Every other customer (3 that I saw) did the same thing. Very annoying!
Trying to find the car return in SAT was another ordeal. They are WAY off airport and the signs are hard to follow.
Nov 10 2015
Too much pressure to purchase upgrades
Pros: Car worked
Cons: WAY too much pressure to purchase upgrades.
Jan 11 2016
Pros: Everything was reserved and in the system. The rental car facility in the airport at Austin was great, easy in and out.
Feb 5 2016
Get the toll road package
Cons: Be sure to get the toll raod package in Austin.
Hard to get around without it and Advantage says they will charge $25 per toll violation plus toll.
Feb 29 2016
Pros: It was a smooth experience from pick up to drop off of my one-way rental.
Cons: My experience would be 5-star if not for the dirty child seats on offer. I ended up using my own child seat.
Oct 14 2015
Pros: Girl at front desk was professional and pleasant
Cons: Overall had a pleasant experience, so no negative remarks
Oct 23 2015
Clean, easy option
Pros: Location was with everyone else and not off site
People working with the cars were pleasant and easy-going
Car was like new
Cons: Pressure sales on extra insurance, gas, tolls. Maybe it's required but I felt that "no" wasn't quite sufficient.
Nov 3 2015
Nice size car for the price
Pros: car is pretty new, nice and clean
Nov 6 2015
Cons: 1) Insurance purchased online did not cover what I expected it to cover. Had to purchase even more supplementary insurance at the counter to cover damage to other drivers/cars in event of accident.
2) In case of tolls, had to buy $7/day "toll" plan, without which each toll one encounters would add not only the cost of the toll, but a $25 "administrative" fee to my overall rental bill. So if you think you might drive on a toll road, you pretty much have to pay the extra $7 a day, which I'm pretty sure fits the definition of racketeering. There are apparently no cash toll booths in Austin. Why wouldn't Advantage include some kind of EZ-Pass transmitter with their vehicles? Again: racketeering.
Nov 11 2015
Pros: It was easy to pick up the car & drop it off.
Cons: The car did not have the portal to charge a cell phone which was not convient. We assumed all cars have this feature.