Cons: Picking up the car. Had to take a cab about a mile to pick up the car. The cab driver wasn't happy either. Budget shares the space with Avis but you can't use their shuttle.
Jan 26 2016
Pros: Car was clean and process to pickup fairly smooth although location was changed.
Cons: Personnel at desk didn't really care about his job and told me I would have to deliver back to a different location even though this was where I had left my personal vehicle. I was then chided for bringing it back to the location where my vehicle was. Left a little poor taste.
Jul 24 2016
Vandalism in hotel parking lot
Pros: Budget got us in a different rental after a window was broken out of the first rental car we had. They took care of us after such a traumatic event.
Aug 17 2016
Budget is great
Pros: Fast service. Friendly staff. Helpful and responsive. Excellent cars.
Oct 3 2016
budget/kayak discrepancy with insurance
Pros: they were courteous, efficient, and the car was awesome! shuttle was right there at the airport and took us lickety-split back.
Cons: I purchased the insurance upon booking with Kayak but the Budget people did not have record of it and tried to sell me insurance for more $$ a day than I paid to rent the car....NOT. They said if something happened it might not cover...really??? $30 a day for insurance? don't think so budget.
Nov 17 2016
Just as expected
Pros: Budget's shuttle was quick and easy, staff were very friendly and efficient. I was in and out with my car in just a few minutes, same on return.
The vehicle was clean, full tank, and modern (bluetooth, USB ports etc).
Cons: The car itself, Ford Fiesta, had a funky headrest and I wasn't able to recline the seat.
Dec 4 2016
Didn't have the car i reserved; overcharged me.
Cons: Upon dropping car off, after being treated in a rude manner for the SECOND time by a Budget employee at the Vegas airport (the other time was when I picked up a car through Kayak at Budget on Dec. 4th), I realized that I had been charged more (OVERCHARGED) than I had originally agreed to pay for the car. And that came after they did not have the car I reserved and was forced to get a different vehicle that cost more. I agreed to pay more, but they were already overcharging me the amount for the original reservation. Unfortunately I didn't realize this until I was paying at the end.
Dec 14 2016
Cons: If you want to call me 541-450-8961 I would be happy to tell you about my TERTIBLR experience with Medford Budget. It is too exhausting to type out.. but I will be sure to share my experience via Internet in the future when I actually have the time to type all of the lies and shadyness that is the Medford Budget location. Unfortunately I didn't see their 0 star rating along with all the other unhappy customers who have had the displeasure of stepping foot into their location until I was stranded in their rental vehicle in Utah without any way to contact them since they were ignoring my phone calls. I actually had to get the Jackson County sheriff involved. MEDFORD BUDGET SUCKS AND I WILL BE SHARING MY EXPERIENCE IN DEPTH WITH THE BBB
Cons: I was looking for a rental car from Medford airport. I did not notice when the pickup location was switched to downtown. Thus, my rental cost was increased ~20%. Apparently, this happens often
Oct 30 2016
Cons: 75$ for one-way travel is gouging
Oct 31 2016
Don't rent from here if your are flying.
Pros: Price was good.
Cons: You have to walk ¾ mile away from airport for your pickup and drop-off. They don't have a license from the airport to do business, so refuse to pick you up at the airport or drop you off there.
I had to walk down the road to a hotel parking lot to get my pick up. Just glad my luggage wasn't too heavy!
Also, the car wasn't very clean and had a broken center console.
Nov 22 2016
Cons: that i got charged for 63$ on a rental i did not even get.
Dec 24 2016
Good value and great service
Pros: The helpful employees, car was great, good value
Cons: Expensive insurance through enterprise; if you pay in advance then you go through a 3rd party organization
Jan 27 2017
Cons: there was a limit placed by "My Key" on the volume of the radio audio and also a governor limit on the speed of the vehicle--very frustrating
Jan 29 2017
Great car. Great price
Pros: Super easy checkout (paperless!)
Feb 26 2017
Much cheaper than airport location Enterprise
Pros: Car was clean and well priced. Easy to drive. Drop off and pick up were both simple. Employees at the location were friendly and made the experience even better. Definitely recommended.
Cons: We weren't told that they would reimburse us for the cab ride from the airport to the nearby Enterprise location (as they couldn't pick us up due to a deal with the airport Enterprise location). If you do rent from this location, which is vastly cheaper than the airport Enterprise, be sure to ask about that.
Fast, easy, and no hassle to get what you paid for
Pros: The agent, the car and the price.
Cons: Can't think of a negative!
Nov 13 2016
Pros: I rented a car for my drive home to San Francisco when I got in the car there was sticky residue on the seats. Then within 5 miles of driving the oil change light appeared and continued to pop up my whole try. Was very annoyed specially because I was driving with my 7. Month old
Dec 8 2016
Pros: The Jeep handled well on the mountain curves in inclement weather, held to the road in strong wind. Visibility was good, defrost effective. We like the roomy storage area, and the back doors which opened fully. This was first Jeep either of us had driven, and we found all the panel information, buttons and levers, clearly marked and easy to use.
Cons: The gas gauge did not seem to give reliable reading. We drove a major portion of our trip using, apparently, a moderate portion of available gas. The gas alarm light flashed on surprisingly soon after the gauge registered a quarter tank. We had projected our refill stop, and had to recalculate.
Dec 23 2016
Great customer service
Pros: The rental agent was efficient, knowledgeable, and very friendly. It was easy to rent, find the car and return it.