Would you like to save as your currency permanently or for this visit only?
The staff were very responsive and I appreciated their level of care for me and my family. The only thing I did not like was that the air conditioner broke in my room. We were moved immediately and placed in an equally nice room though.
Staff was perfect and polite Room was hot although not a big deal
My room had a recent mini upgrade (new bath tile). Bed was good. Overall facility is straight out of the 80's. Overall needs and upgrade, but caters to the Niagara Falls bound crowd, so probably fine for most. At $105/night I guess I can't complain.
Very close to airport plus a shuttle and long term parking. Restaurant as well as a separate bar and gril on site. Staff was very pleasant and extremely helpful. Room and bathroom were clean, bed was comfy. Close to shopping and other restaurants. Overall great stay and I fly/travel very often. I arrived a little late in the evening and the bar and grill was still open. I went in for food and a drink. There was a very very loud, crude table of people sitting near the bar which I'm sure sent other patrons running for the door. They were beyond drunk and using language that was completely uncalled for and inappropriate for a family establishment. This went on for almost 2 hours. Shame on the bartender for not asking them to leave/ be considerate of others in the bar, not everyone wants to hear racially/ sexually charged language at a decibel level of 700.
Indoor pool was great for the kids and I loved the balcony that over looks to be able to check on the children. The money we spent for the room would have been acceptable if their was a continental breakfast and an more efficient TV with remote.
The staff was amazing. They go overboard to make you feel special. That you hold events at your location for businesses. That you have been great for businesses events and even funeral lunch/dinners. That the pool was closed on Saturday. We registered for the Millennium because my daughter had a competition and it was just down the street from the competition. We could have easily stayed home it would only have been a 20 minute drive but we wanted to get away even though it was only 20 minutes away to get a break, allow for swimming.... then to check in and there is a not at the desk that the pool was closed until 11:30am. I had my 6 year old daughter with me and guess what she wanted to do around the competition, swim. I didn't like the bigger teens running at the pool and flipping in, no consideration for others in the pool especially little kids. I understand that parents are supposed to be down there but some came with a parent and some did not, but they still did not say anything. I think it might be good for a swing by every once and a while from any staff member of the hotel. It could be anyone with a uniform to just check in and tell people if they see anything wrong. They do not have to take tons of time out, just to a quick check and report to the front desk or sign in a log at the pool. Nothing big. I don't know how to help this but kids running up and down the hallways for hours.
The customer service was impeccable.. the staff is extremely accommodating. They gave us an early check in and a late check out. The shuttle bus driver was so awesome, he drove us to the airport and back.
Very friendly and helpful staff. Shuttle service to and from the airport is great. Their pool area would be a nice place for a function. You could say the place has a dated feel back to a time of late 80's or early 90's, but it's still well maintained and in excellent condition. Personally I find this is adds some charm when compared to the cookie cutter style hotels and restaurants found in most places across the US.
Pool side room. Retro feel, friendly staff. Rooms could have been cleaner. But not terrible.
we had a room with king bed..thought the king bed was rather small. the TV was dark, could not really watch anything. the room had an odor to it and they sent up the woman with a can of air freshener for us to use then we had to give her the spray back. i stubbed my toe on the door stop in the bathroom. not a good place to put it. also no fan in the bathroom to clear the steam. location was good for us. overall it was ok.
smell of paint
My heat was not working in the room. Maintenance arrived within 15 minutes and advised me to move to another room because the blower was broken. He showed me three rooms and allowed me to choice the one I liked most. The front desk delivered my room key within 10 minutes. Beds are nice and soft. Wonderful place to stay, staff is great. Location is central to shopping and various restaurants from fast food to high end.
It was only a little over a mile off the highway. It had all the stores and restaurants around it within walking distance. It was clean, which is my priority. Good sized room with microwave and fridge, tables, desk, comfortable bed. Friendly staff. They also gave us a voucher for a restaurant next door, which was also clean and had good food. Nothing