Would you like to save as your currency permanently or for this visit only?
Apart from the wonderful location, there was nothing to like about our stay at this hotel. We were treated badly from start to finish and one wonders why this hotel merits the five star status that it claims to have We paid for a "de luxe double room with mountain view" and were shown what can only be described as a cupboard overloking the carpark. For an extra SWFr 100 we were offered the chance to upgrade to a mediocre room with a queen sized bed even though I had specifically requested a king sized bed. This room did have a mountain view but the furnishings were very tired and outdated, as is indeed the entire hotel. The staff was uncooperative and disinterested in our indignation at being treated in this way. The Director of the hotel said that we had no recourse because we had used an internet booking service as opposed to booking directly with the hotel. As far as we are concerned this hotel is a disgrace to the Swiss tourist industry.