needs some renovation
People are nice. Food was good. Bella Maris Hotel was hardly 4 stars hotel and we were surprised that it was rated as 5 stars hotel!!! People are generally nice. However, French was too much!!! TV channels were only Greek or French with only one English channel which is really not good. Rooms were also very poor considering them 5 stars rooms. Toilets were so old and needs reinnovatio Thank you
Really big apartment with good air condition for a low price! Nice pool too. Quiet zone with many restaurant and shops. The small down side is i little bit far from the sea, 10min going to and 20min coming back, because is on hills. Some noisy insect too.
The environment is quite good. If the internet service can reach every room, it would be quite nice for business travels. Actually, the hotel can just install wireless hot spot (WiFi) such that the internet service might be more convenient..
We arrived two and a half hours late due to flight delays from Gatwick. At 1.30 in the morning (Crete time) to find a note on the reception door with a telephone number to ring to check in after 9pm(!!!). The number included the full international number so I could use my english mobile easily. I woke the poor guy up, but he said he would be with us in 10 minutes!
what i really liked was that george the manager was always their for his guests. he made us feel at home and no request was to much for him. i wondered where he did fine the energie and the time
The hotel staff was very nice. Also the rooms were organized with own entrances (like villas) and the layout was in such way you did not see any other balcony. The internet connection was only in the lobby and implemented using 1h internet cards (They were free when I was there). In the lobby however was loud music so the guests outside could hear it. This is not helpful for scyping etc.
Good value for money, nice overall complex. Strange working hours of reception (two parts 7am-3pm and 7pm to 9pm), plus some inhouse facilities could be better (e.g. iron was 15+ years old).
View WiFi internet does not exist at all
Friendly hotel staff, nice location in the olf town.
The rooms were quiet.
very nice hotel studios, very nice location in a beautiful village up a hill but still close to night life, very friendly staff, would come back
Village restaurants (staff, food, drink, service) are lovely and safe walking distance (Lichnos made us feel like family). Good hotel parking and breakfasts. Quiet location despite closeness to national highway. Comfortable bed and clean suite. Balcony with sea view is wonderful for happy hour. Helpful reception (appreciated their staying on for our unexpectedly late 2:30 am arrival). Very difficult to find the hotel in the dark with the directions provided. Rather than get your car at the airport, suggest night arrivals use a taxi (30 euros and plentiful even after midnight) and book a car locally (the following day).
The staff was outstanding, breakfast was delightful and substantial. View was breath taking, shopping, groceries and taverna's were a short walk.
Great, quiet location with a great view.
Fantastic. Staff was great and the hotel superb. Great views and a short walk to wonderful restaurants and bars. Could have stayed much longer. The hotel staff made us feel very welcome and warm.
The staff was very helpfull and friendly, the hotel manager as well as the barman are a real asset to this hotel. The kitchen is below standard as far as quality is concerned.
the room was just about the same as a studio flat the internet signal was not very strong in the room
I liked very much the view from our room, the pool, and most of all, the kindness of the staff!. The opening time of the pool could have been longer (e.g. by 10pm).
Nice scenery, kind staff and good swimming pool It's difficult to find the location
My stay at the amazones was a very pleasant experience,this was the second time we have stayed there, The only down side to the Amazones was the steepness of the complex.
Nice quiet location in the middle of traditional village Piskopiano. Well maintained. Excellent room facilities, everything were clean and functional.The pool is very big with spectacular view.Parking available near the rooms. Hotel staff were very helpful and nice. Big supermarket just 5 min walk and lot of nice cafes and restuarants at near old Hersonissos. 10 minutes by car to the beach area. 25 minutes to the Aeroport. Very suitable for family vacations having fully equipped kitchen. No safety deposit box in the suite, only at the reception requiring payment. The breakfast was very basic though tasty. Pay attention the check out is untill 12:00 and as not as written at booking.com 12-18. Late checkout was available.
the location was very nice. Charged 500 Euro more than what was booked on line. Booked what was advertised on line but did not receive what was booked. No hot water Paid extra for hottub but never was able to use it electricity shut off every day by owner, I had to ask for it
Ideal situation/location of hotel. Reception staff initially not very welcoming.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Helpful staff, good food, comfortable room, ease of access to airport
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Old furniture, bad smell. This is not 5-star hotel for sure.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
Awesome stay, friendly staff, clean and upscale
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
The hotel facilities were new, but the location was a bit far from the center. NO
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
hotel staff eager small rooms
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Staff were excellent and always willing to help. The location was excellent, Hersonissis has lots to do and see and it's a smaller village so it's quieter than Heraklion yet still a close distance by car or bus. Beach was a quick 3 minute walk away. Pool area was excellent and so relaxing. We booked a deluxe room so we were in one of the new buildings, they were excellent, our balcony overlooked the pool area. Excellent value for money! The breakfast had a large variety of foods and was great. the one complaint was that the hot food was never hot, it didn't seem like they had the heat lamps turned on.
Altough we eat a la cart outside, (I am Turkish and the food is same as in Turkey) the buffet menu was an excellent value for money. No
The hotel is quite new and comfortable Location is away from the city center, but with easy reach
Entertaining dance show on Sat. nite Misleading description on internet---saying that my room has a seaview. When we arrived, there was no sea to be seen---blocked by wall for other rooms. When I complained to the front desk and asked for 1 that did have a seaview, they told me that they didn't have any available.
It was a lovely hotel and the situation was excellent. The facilities were great We were not aware that all the meals were included and we did not use them. Is there anyway that we can be credited when we come for our next stay. Many thanks
Very nice and clean hotel, nice and spacy room and balcony. The whole hotel are was in good condition. Maybe even too Eoropean like. Ideally located near to the beach, supermarket and restaurants. I would recommend it for sure. The hotel breakfast was same every morning, not much fresh fruit or salat, what I would have liked to see, but jougyrt was super.
Frendly staff, good location-near the beach, non far from the center, but not in it. All devices in the room work well, clean, comfortable bed. Dinner.
We were a few minutes from the beach. The hotel was very clean. The room was comfortable. They had two pools however we didn't use them. I think this resort could be a good stay depending we your room is located. We had a room on the 1st floor by the pool near the elevator and it was noisy. Since we were there for only two nights, I put up with it. (I am a light sleeper, however my wife sleep good). We attempted to have the hotel change us room but they said that they were full. Suggestion when booking at this hotel. Ask to be placed away from elevator and on the top floor. Other than that, it was a great hotel.
Very comfortable. Stuff is friendly. Location is good: close to the beach and not too far from the intercity bus station. No noise. I will surely book this hotel if I visit Chersonissos in future. Nothinh important.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Location was perfect, near port and near main street.. Mattress is very bad, I got back pain when I stayed in this hotel for total six nights. Water was not hot enough. No free internet was inconvenience
We arrived early but were allowed into our room. Staff were helpful and friendly. We stayed for only one night ahead of our flight but would happily return for longer. Five minutes walk from bus station and three main museums. Excellent breakfast included in price.
Large room, excellent facilities and helpfulness of staff, especially as only 2 star. Really good value for money. 5 minutes walk from all central points in Herakleio. Slight difficulty finding by car but parking available at the hotel.
convenience, near the main road, ferry the mattress is bad, sleep is not good, breakfast is so so
I liked the closeness to the main walking mall. Would of liked some tea & coffee making facility in our rooms,
huge rooms for two people (we stay at 106 room), nice hotel staff, good price/quality we were very upset about the insects in room.
The apartment in the basic Cretan style was so spacious with a large bedroom, lounge with kitchen, bathroom with bath! Lovely views over gardens and the pool
Good location, nice hotel, nice big clean rooms. Close to the beach and city centre. There were some ants in the room. Pretty small balcony, not the best view from the balcony.
The location was good, the apartment huge. Staff great. It was a terrific value. Hotel could have been better maintained and cleaner.
It is a low cost hotel with not so clean rooms and many mosquitos, not far from the town and entertainment.
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
Great experience - I will return.
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
The location, staff, facilities - everything!
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
Location and attitude of staff
Everything. Very friendly and welcoming.