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location to airport Feather pillows are terrible
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Good overall! Long Walk Hallways
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff and cleanliness of the hotel WAS AWESOME The heated pool wasn't even warm
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
contemporary appointments friendly helpful staff not soundproof rooms
brand new hotel, very clean. friendly, caring personnel very noisy AC bad wall soundproofing
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
Very spacious and clean. Very courteous staff Bathroom needed to be updated
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
Cleanliness, comfortable beds, library
The lobby staff was very professional and attentive.
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
room décor, tv, and internet service paying for parking
Scratchy sheets, drab interiors
Got a free breakfast coupon for the buffet, which was great.
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
Parking was not included and no breakfast. Most other hotels include these things for the price.
Choices of food at breakfast . Late hours for pool .
This is very close to where I was working for the week. The complimentary omelettes are a nice touch. Aside from breakfast, the food is mediocre.
Nice place and the best hotel breakfast that I have ever seen. We asked for a crib and did not have one.
I enjoy my stay here the room was nice and roomy love the decor The room I was in had ants in hotel staff came and dealt with it but still ants
Nice staff. Good breakfast. Room was much smaller than anticipated, thought there was going to be a pull out bed and there wasn't even a couch.
The appearance, the spaciousness of the room and the antique furniture! No! I loved this hotel and recommended it to the the people in my training class.
A first class operation and staff. The room was great, as were the meals and customer service! Definitely choose this B&B over any nearby hotels.
It is very cozy and quiet. I didn't like the fact that I didn't get a chance to have dinner there. I had lunch and it was excellent.
hotel has great old world charm along with all the idiosyncrasies of creaky floor boards and micro bathroom. if you love the history you have to live that too.. also loved meeting up with Tom and Patrick and Clive who was charming. I don't like the tipping system having lived out of the US for over 20 years but I do understand the need for it. Food was just OK I found it a bit fussy. the service was excellent. they clearly have a great local following.
Overall, I liked my stay. Everything was clean and fresh and comfortable. The sink is too high for the average person and shaped poorly so that it pushes you away from the sink. These two design flaws make using the bathroom sink awkward for anyone shorter than 5'10". The towels were very thin, probably old towels. I expected better from the Hampton.
Comfortable beds, hot breakfast, coffee No frig, did not get the King room I reserved.
The Staff was friendly and accommodating. The breakfast on Friday was not hot and the toaster was very slow.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town. The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.
Friendly staff, nice location (lots of restaurants, pubs, outdoor dining options, etc). Gym could be better (but they do have a relationship w/ the nearby YMCA such that one can use their facilities).
The staff was extremely accommodating and friendly. We stayed at this hotel due to a flight being cancelled. I called the hotel to have their shuttle pick us up at the airport. Cheryl from Best Western answered and was very quick to respond and send a driver. She even called me when they were close to arriving. the shuttle drivers are also super friendly. The next day our flight wasn't leaving till 9pm so we needed to spend the day in Philadelphia. We checked out at 11am however the woman working the front desk that morning offered to hold our bags for us and have the shuttle drive us to the train station to hang out the day in the city. They then picked us up to get our luggage and brought us to the airport that night. Excellent experience. Nicest staff i've ever dealt with at a hotel.
Antwone was the front desk clerk and he was more than hospitable. After a long day of having my travel plans interrupted by the Pope's visit and the lack of communication with US Airways, Antwone patiently answered the phone and provided any comforts needed at the hotel. Being offered bagels at midnight and getting a call asking if I wanted a wake up call was better than being at Grandma's house. Shuttle service took a long time
The location is convenient Staff was friendly Breakfast was decent Bathroom of my room had dust everywhere. I had no towels to dry off from shower, only a face towel. Didn't realize until I was in shower and it was too late to call desk. There was a mop propping up the soap dish in the shower. When ever someone used the stairwell, which was actually down the hall, the floor shook and it was loud. Demonstrates that the structure was poorly built, my guess is a lot of wood and not enough concrete/masonry.
OK for quick stay. Bad neighborhood No where to go within walking distance Cheap towels Crappy breakfast
Staff Nearby neighborhood.
cleanliness and customer service Could use more towels and tissue facial tissue
The woman at the front desk when I checked in was PHENOMENAL! Smart, proffesional, accomodating, efficient. I liked tre business center so I could print my boarding passes. The room smelled a little musty, nothing the ac didnt fix. Beds were very comfortable and I slept great 24 hour airport shuttle, the driver was prompt and professional The neighborhood is a bit questionable, but since there is a Police subsation we trusted it was okay to park the car overnight.
Clean the bathroom and carpeting and wash the sheets.
The staff here is amazing. I've stayed here several times and they know me by name. Everyone is very friendly and they make me feel like a friend more than just a guest. The beds for me are very comfortable. I assume it would depend on what you prefer. I like that there is a grocery store right down the street, a seven eleven attached to the property and it's a short drive into the city. Rooms are equipped with a microwave and frig, breakfast has a nice assortment for a free hotel breakfast. Parking is free. I don't dislike anything per say, I just wish there was a pool on the property.
The staff and shuttle drivers were friendly and helpful. The airport shuttle was very convenient and there was a Seven Eleven market right next door. It was also very quiet! Well equiped room with microwave and fridge. The room was dated and so didn't appear as clean as I would have liked.
Convenience on the road. I reserved a room at Hampton Inn, Malvern because it was close to two local historic sites that I wanted to visit. The desk clerk referred me to a friendy Episcopal Church just a short drive away, which suited my Sunday needs very well. The room accomodation had several welcome conveniences such as fridge, microwave oven, coffee/tea maker, TV and was very quiet and fresh. The bathroom was supplied with thoughtful items. A large room had been provided for breakfast for a sports/family event in the area so the breakfast bar was adequately accomodating for just regular folk. I will definitely stay here again while visiting family in the area. One very small problem with the room was that the bathtub plug did not function to stop water flowing out. I also found that the room a/c unit could not be programed to my preferred temperature, which is higher than the default cooling setting
Clean rooms, nice free breakfast. Only downside was when we called the front desk for pillows and a toothbrush, they made us come down to the front desk to get them. In my past experiences, I have usually received items directly to the room. To me, this exhibited some laziness on the hotels staff's part See above
Good amenities for the price, very clean and comfortable, friendly and helpful staff. Good location near the turnpike with lots of restaurants and shopping, yet quiet. Coffee available in the lobby 24 hours. The choice of hard or soft pillows was a nice touch. They didn't have much variety for breakfast. It was really boring for a weeklong stay, though the quality of the food was good.
It was very noisy. They allowed dogs - heard baking each day and had to move to a different floor. Also - lots of traffic noise. Major road outside hotel. Tractor trailers moving all night long.
The building was extremely well kept and very modern. The room was very comfortable, and the staff was very friendly. The location was wonderful as well! The tiled tub was a bit outdated, but very clean.
The lady in the breakfast room was amazing, very helpful and friendly, along with the rest of the staff. It's great that they include continental breakfast and also provide a mini fridge in every room The pillow were way to soft, none of us slept well, and they need a fan in the bathroom, it would be so Steamy after showering you had to open then bathroom door for a while before doing anything else in there.
Comfortable rooms and lots of options to gather with others staying at the hotel Lots of kids running in the hallway banging walls late at night
People very friendly Hunt Room restaurant was fabulous No complaints
area and location...close to everything professionalism of staff, very accomadating could work on food being a little hotter when served, other then that everything was great....
I was working there, using one of their conference rooms. It was a quick trip to work. Price was pretty high.
The Staff The room wasn't that clean and the restaurant was understaffed and poor service
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Well appointed and staff was very accommodating to my special request. Nothing.
Very friendly place to stay.