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My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Everything. There were drug paraphernalia in the room, including a pot pipe.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
Convenience to airport. Pleasant surroundings. Nothing.
Clean room No elevator room on third floor donuts were Continental breakfast
I was woken up by loud yelling multiple times every night...
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
Cleanliness of rooms and facility
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
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It was close to everything. The bed was like sleeping on a cloud. Staff was great. Not a thing. Everything was perfect.
The hotel is very clean and well appointed. Most of the staff are friendly and helpful. Internet is free. Great value for the money and a convenient location. The night shift front desk staff was rude (after 11:00pm. He was annoyed that he had to check us in and wasn't very nice or professional.
Very Nice, clean and the guest service was very helpful! Could not change the size of room/bed.
The gentleman at the desk went above and beyond. He made us feel special. We checked in at midnight and he was pleasant and helpful.
Almost new, clean, quiet, friendly staff, excellent location for business travelling.
My daughter loved the pool and The fitness room. We had a great breakfast with 15 other people We were traveling with Enjoyed everything
Complimentary shuttle was very convenient for an excursion to the local brewery.
Location to wedding venue. Being update. Micro and fridge in room. They didn't have rooms, but then found them.2 rooms were suspose to be on first floor, loud parties in other rooms till morning .
The staff of the hotel were so helpful. They were courteous and very accommodating. Some of the nicest people I have met. I would return to the hotel just for them. Super friendly and made sure I was comfortable. Awesome people.
Location near places we wanted to tour. On major busy route and above on hill. Lovely trees. Had microwave and refrig. Owner was accommodating to change. Small room and small price. building looked recently painted. Had Wi-fi. Entrance was blocked by divided hwy from one direction. Needed to drive past and turn around to enter. No guide to TV stations. No hooks or places to hang clothes in bathroom. Would have used outside picnic table.
nothing. Poor mgt. very poor facilities. Turned water off to whole hotel at 2 pm on sat so we had to wait 2 hr for s shower and were late for a 5 pm graduation dinner . They were doing construction?? They planned this??
It was clean and the price was very reasonable It only had 2 towels and 2 washclothes, and only 2 pillows on the bed.
Clean, comfortable beds. Able to park 3 feet from the room door! The bathtub/shower floor was DEADLY slippy! There were no hand-holds. I had to throw the washcloths in under my feet to keep from slipping to my death!
The bed was comfortable and the sheets were clean. Absolutely no amenities. A 'window' air conditioner in the back of the closet. The room was so hot and dark. Very old bathroom, shower was not clean. A flat screen TV with a satellite box which required manual push buttons to change the channel.
Inexpensive and convenient The freezer portion of the fridge didn't work. We didn't realize this until we packed to leave and items were melted. Also the electrical outlets on the desk weren't working properly.
Absolutely nothing. The picture on the website was not an accurate indication of the accommodations. We did not stay the night, and checked into another hotel.
nothing my reservation was cancelled when i arrived to hotel so i had to look for another hotel.
He was nice to change room We got robbed not a good place to stay there really bad environment
Nothing Very bad neighborhood, we kept an eye on our car all night, people going talking all night, we could hear everything. Wi-Fi does not work, filthy room, door handle broken for the bathroom.
Ground floor rooms Homeless people around the hotel; cigarette burns on the bed sheets; the bed sheets and pillows have 'Property of Memorial Hospital, Martinsville, VA'; room was supposed to be non-smoking but the room wreaked of smoke; low flow showers
NOT A BLESSED THING!!!!!!! The entire experience was awful to put it mildly. The room stunk terribly, the light fixture between the beds was broken, it shorted out on me when I tried to light it. That is just to start. I have pics of how bad it was. In short, we hated everything!!!
Plenty of parking Rude. Lost my reservation. Bad area. Little service. Poor quality of room.
location to downtown it did not provide all of the amenities described online