Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Sweet Sleeper® Bed. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.
Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!
My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!
Bed linens and beds were comfy.
The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.
The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.
I liked the central location of the hotel.
I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.
Location of the hotel was close to downtown and many activities
I would like wireless internet in guest rooms (for free)
I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.
Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle
Was ok Thanks
Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.
Comfort and the attention of the reception employees. The location is also excellent.
The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.
Helpfull staff who answered all questions we had about the city.
The rooms were somewhat old and in need of repair.. I expected more from a Sheraton hotel.