Swissotel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissotel Chicagos famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012 and Geneva Restaurant completed in 2015.
We booked this hotel as it was close to chi town rising. Loved the customer service rep who offered to upgrade and gave us 26th floor. Very nice and memorable view.
Elevators had issues. Many guests didn't realize which elevator out of the 6 were designated to their floor.
Views, location, great staff.
Charge for wifi. Breakfast buffet is overpriced. Not a good value at $29 per person plus tip.
They had good customer service skills through the whole building...
I like everything about my stay...
Location was superb for downtown Chicago. Easy walk to Milenium Park & Michigan Ave shopping. River view room was great! Price was nice. Room was cool, cozy. Down feather beds but could've used a fitted sheet on bed instead of a 2 flats? Pool was a little run down could use some sprucing up. Spa staff super friendly. Sauna nice.
Check in was uncomfortable. My family requested an early check in first thing in morning thru Kayak. We drove several hours with young children & wanted to get to the Chi & settle in for our short visit. I was told thru text an early check in couldn't be guaranteed. We lived in Chicago, spouse a native so we didn't mind finding something to do. We arrived at 11:30 after having breakfast in Lincoln Park by the zoo. It was raining so we decided to try to check in early. I took my place in line. Another lady walked up to the only staff attended desk & stepped between the woman already getting service & myself. She proceeded ahead of me & I spoke up. She huffed & puffed. As if I was inconveniencing her. Worse off the staff member states he didn't know who was next but she just needs to swap her key and I could wait since my check in would take longer! I protested but she was serviced while I continued to wait! When it was my turn I was told I couldn't check in, I was 9th in line, & we couldn't expect a room for at least 2 hours... unless we chose a room to small or we paid $75 for a suite! I removed myself from line & called my spouse. I returned to line moments later to a different staff member, Ricardo. He immediately set us up with the room we needed & handed me keys! Amazing the difference a minute makes! Thanks Ricardo! Later that evening we saw the woman who stepped in front of me & received preference from staff. She was in full pilot uniform leaving the hotel. She hosed past me looking like an angry pitbull. Despite the great location and family friendly atmosphere we might never go back. There are too many other places to choose from!
Rooms very clean, great views
We requested two double beds and got one king, no explanation or apology from staff. Checking in took a very long time, even with no line
Great location and truly enjoyed my stay, wished it could have been longer.
I got a great price for this luxury hotel AND then an upgrade from a regular room to a junior suite because they were out of regular rooms. The room was beautiful, luxurious, very comfortable!
The location is excellent, being a block off Michigan Avenue, right in the heart of downtown Chicago. We have stayed at other hotels, and this one was more boutique and European in feel, which we like. Cozy, comfortable, upscale yet relaxed.
The only negative aspect of our one-night stay is that we hung the room service menu with breakfast selections on our door handle at night. The instructions said to have it out there prior to 3am. But no one picked it up, and we did not get breakfast delivered at our desired time. Had to call room service in the early a.m.and while they did rush our order to us at that time, no discount was offered.
The parking fee was very expensive. Felt like a rip off.
Location, lobby, staff
We were given 2 double beds instead of 1 queen. Air conditioner didn't cool the room to below 72 degrees
I was given a free room upgrade when no normal Kings were available. This allowed me to have a fantastic view of the city, millennium park, the river, and the lake from the corner suite. The workout facilities are also gorgeous.
You should not have to pay extra to use Wifi.
- View of the lake - Comfortable bed - Access to shopping/restaurants
- $15 or $25 per day for wi-fi access - $29 for continental breakfast per person per day - Nightmare getting to & leaving hotel
Didn't like how rude some of the staff was. Very unorganized.
Less than expectation
The workout room
There was trash left in the room from previous visitors, there was not a fire safety sign on the room, there was a volleyball tournament so pool area too full.
The free pool and gym access was a nice plus for a downtown Chicago hotel. Locating it on the 42nd floor made it even better. Staff were pleasant and went out of their way to help us. Location is great as well.
When I called the lady that answered was every helpful and friendly I believe her was Rachel or Raquel. Was able to check in early
Hard tofind found it from the back of hotel though the parking garage. It was my first time in Chicago I didn't know that they changed for parking everywhere. So asked a different lady that was there because Raquel was busy another customer and this lady was very rude about explaining that they charge everywhere she could have apologized and asked maybe if we were From out of town and didn't know
The location was perfect and the classy European style finished throughout the hotel were great
The parking garages have small 2'x2' signs which make it difficult to find while driving the busy streets of Chicago
Great Location- but hard to get to. The view of Navy Pier.
Was expecting more from a $300.00 a night hotel. Very small room with no "extras".
Air conditioning did not work They confused my reservation with someone else and had no way of confirming which was mine or if I was double booked. My confirmation number was different than the one they received from Kayak and it did not show my home address in their system to confirm that way either. Seems like there should be a better system with 3rd party bookings. The confusion was worrisome and took me at least an hour of time trying to sort out the situation.
The bed was nice.
I had to have the air fixed twice while there. They were not very quick to assist.
Friendly Up-to-date No run around Clean
I hate you could not shut the curtains Parking Expensive Had to go across riverwalk to get to Navy Pier Wi-Fi not included