Overview

The James Chicago
Top Business Hotel

55 East Ontario, Chicago, IL 60610, United States
+1 312 337 1000

$143+

Overall guest ratings

8.8/10 Excellent
Based on 1,418 reviews

Review highlights

  • 9.7
  • 9.5
  • 8.9
  • 6.6

Good to know

  • Comfortable beds
  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

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    About

    The James Chicago - which received recognition on Travel and Leisures Worlds Best Awards - is located on the corner of Rush and Ontario streets steps from Chicagos famous Michigan Avenue shopping district and renowned museums. The 297-room hotel is known for its signature blend of guest-centric service; warmly modern design and liberated touches. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Perfect for corporate and social events - The James features 7000 square feet of naturally lit state-of-the-art special event space from leather upholstered seating to the latest in technology such as built-in surround sound and HD SMART TVs. Experience The James as a culinary destination with signature restaurant - Primehouse - named number 1 Steakhouse in Chicago - Primehouse Bar - a perfect spot to enjoy weekly happy hour specials or a full meal - and The Patio - a seasonal alfresco dining spot. All corporate events provide restaurant-style dining menus custom created by the acclaimed steakhouse. Other highlights include space accommodations ranging from 10 to 300 guests; on-site audio/visual team; complimentary business networking lounge; and a dedicated Conference Services Manager to ensure the success of each event from start to finish regardless of the size.

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    The James Chicago

    Amenities

    • Parking
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle rental
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child services (surcharge)
    • Storage available
    • Wedding services
    • Internet
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    Reviews

    Guest reviews

    Overall Rating

    8.8 Excellent
    Based on 1,418 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "Easily accessible by car, said 93%."
      10.0 "Near to public transport, according to 100%."
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.9 "89% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      8.0 "80% were happy with the room service."
      8.2 "Housekeeping was great, according to 82%."
    • 8.9 "Very nice wellness & sports facilities."
      9.2 "top-notch fitness area, thought 92%."
    • 7.2 "Nice rooms."
      8.4 "84% said the beds were comfortable."
      8.9 "89% said rooms were clean."
      7.2 "72% loved the minibar."
      7.5 "75% were happy with the tv."
    • 7.1 "High comfort."
      8.4 "84% said the beds were comfortable."
    • 6.6 "Internet is average."
    • 6.2 "Breakfast is mediocre."
      5.5 "Breakfast prices were ok, according to 55%."
    • 6.2 "Average amenities."
      6.0 "60% thought the building was acceptable."
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    Overall Rating

    8.3 Excellent
    Based on 794 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.7 "97% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 9.0 "Excellent wellness & sports facilities."
    • 8.9 "Generally very clean."
      8.9 "89% said rooms were clean."
    • 6.8 "Vibe was decent."
      6.1 "Only 61% thought, the hotel was modern."
    • 6.3 "Average comfort."
      5.5 "Only 55% said rooms were big enough."
      5.1 "For only 51%, the noise level was all right."
    • 6.0 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.6 "Rooms are ok."
      5.5 "Only 55% said rooms were big enough."
      6.4 "Only 64% said the rooms were modern."
      5.5 "55% said the view was so-so."
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    Overall Rating

    8.9 Excellent
    Based on 340 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.4 "Terrific location."
    • 9.0 "Excellent wellness & sports facilities."
      9.3 "top-notch fitness area, thought 93%."
    • 8.6 "Generally very clean."
      8.6 "86% said rooms were clean."
    • 6.9 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.8 "Internet is average."
    • 6.7 "Average value."
    • 6.3 "Average amenities."
      6.1 "61% thought the building was acceptable."
    • 6.3 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
    • 6.0 "Breakfast is mediocre."
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    Overall Rating

    8.7 Excellent
    Based on 198 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.2 "Food is delicious."
    • 7.1 "High comfort."
      8.4 "84% said the beds were comfortable."
    • 6.9 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
    • 6.6 "Internet is average."
    • 6.6 "Vibe was decent."
    • 5.8 "Average amenities."
      5.6 "56% thought the building was acceptable."
    View all review categories

    Overall Rating

    8.9 Excellent
    Based on 85 reviews
    • 9.7 "Terrific location."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 7.4 "High comfort."
      8.6 "86% said the beds were comfortable."
    • 7.2 "Nice rooms."
      8.6 "86% said the beds were comfortable."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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