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The view and access to downtown Chicago Was not given access Fobb at check-in. Got lot I out of floor Bathroom would not close. Window privacy shade over balcony doors would not roll down No ice in the freezer
This was one of the BEST travel experiences I have had! Bridgestreet is so much better than a hotel and for LESS than I would have spent on a double room around the corner! Awesome kitchen and a W/D in the apartment! We are large people, could have used either a king size bed or two twins, but for the price it wasn't that big of a deal. We got EXACTLY what was advertised and it was BEAUTIFUL.
Having a full kitchen with easy access to grocery stores was very helpful, with a good selection of restaurants in the vicinity. The washer and dryer was a great perk, going home with a suitcase of clean clothes was more effecient than usual trips.
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It is clean, has a good location. The decoration and equipment are satisfying according to its price. The room is big and very enjoyable. The room temperature is relatively low
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I didn't know what to expect. It was more like a time share than a hotel. there was no towel service. There was no making of the bed. I asked for a wake up call. That was not possible. There was no phone in the room. The view was incredible. I was shocked by the price for Saturday night. That was not indicated by the rate I was given. It was more expensive than what I thought I signed up for.
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View, overall apt was amazing. Best stayca experience ever. My sons loved it as well. Microwave didn't work
My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!! That we didn't get to stay longer!
GREAT design, beautiful art, comfortable, clean, easy and has a personality. Also, mini bar is reasonably priced, which really says a lot. Also, the process to get in and get out was so simple and efficient, I'll be staying there the next time I head back to Chicago.
layout, amenities, bed
Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do! There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).
We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.
Close to great retail stores No dislikes
The room was clean and extremely comfortable with a modern decor that I like. The location is fantastic. None
The staff was excellent and very helpful.
Location was excellent. Rooms were modern and comfortable. Noise from the ambulances and construction. Crappy attitude from bar staff on balcony.
I really enjoyed how close it was to everything. The employees were very helpful. I wish the price of the room included breakfast. There wasn't even complimentary coffee offered in the lobby. I had to pay $2.50. There was a coffee maker in the room but it just isn't the same. Get rid of the coffee makers and have pots of fresh coffee available in the lobby.
The most thing I like here is the location, which is very convenience. Also, their front desk service is good~ I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.
Friendly and helpful staff. Beautiful clean rooms. A sense of safety and security.
The staff was terrific and our room, the only renovated one so far, was ideal. NA
Location, location, location! A great hotel for a short break in Chicago -it's very close to Michigan Avenue (1 block) as well as restaurants, bars and nightlife. A really great all round hotel. I would definitely stay here again and would certainly recommend it! Nothing too bad. Just to be aware that it's under renovation, so the facade isn't as attractive as you would expect. But don't be put off, the rooms are beautiful and luxurious with all mod cons.
Location Loud, 1st night people shouting 2:30 am in the corridor, 2nd night wake up service in person knocking the doors, once no refill of coffee pads, never replacement of bottles in the bathroom (shampoo etc), before check out I wanted to get ready for my long trip back, but the room service had started cleaning and I found everything misplaced, the bathroom under water, cups on the carpet, no apoligies
Excellent location, walking distance to everything Its a pet friendly hotel, dogs barking very laud in the halls at night it was hard to sleep, also no buffet breakfast.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
We had an excellent brunch at the hotel restaurant. The beds were quite comfortable, and yoga equipment was available. We reserved a king room but were given a room wtih a queen bed. The staff did not provide an explanation until we asked. We were told that no king rooms were available.
It was a beautiful hotel and a great experience valet parking price
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
Location, design and hotel environment, free wine in early evening, ease of online registration. no
The historic Hotel Burnham is lovely. The Atwood Cafe is supurb (and I am a picky eater). I booked a King. Upon check-in we were told we could only get a Queen for the 1st night.
Availability to the theaters and shopping. All in walking distance Rooms are very small. Limited amenities. No coffee in room. Parking is too expensive.
The nicest hostel (I'm hesitant to even use this word) I've ever stayed in.
The location was great! Breakfast and coffee was awesome, No phones in room, no T.V., no, blow dryer, bunk beds were very hard, couch on quadruple bunk was not comfortable to even sit on because the cushions would slide off. The table in room seemed in the way and attached to the wall so not very comfortable for two to sit and eat or visit. We had to call security both nights because the group next to us was so loud, yelling, hooting and laughing. It was like they were in our room. Very thin walls.
Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund
Booked a private room, instead of one of the shared rooms. Small, and I mean very small room, but I booked for the location. Room was clean, comfortable bed. Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Got a bunk for $25 per night in an amazing location. Bunks had privacy screens and outlets inside and really weren't anywhere as bad as you might think. Will definitely be coming back here!!
Cool vibe incl. the bar.
Perfect Location, good value. Sometimes had to wait 3+ mins on the elevator(s).
Lounge area was amazing. The quality of the rooms was top notch. Room was a bit small.
That it's close to everything ,and a gteat naborhood Not enuf towels
Quirky hotel located within close proximity to the heart of Chicago. Laid back comfortable feel to the hotel with an eclectics mix of guests. Vibrant, comfortable, energetic bar located in the back of the lobby. Will definitely stay here again. Room was a bit small but that's the level we chose.
location room size
I loved the modern rooms and cleanliness of he space. The hotel was convenient to work on Michigan Avenue. The lighting in the background needs to be upgraded as my co-worker and I who both stayed in different rooms had an issue with putting our makeup on in the morning. Additionally, no one at the front desk could help me with an iPhone 5 charger and gave me the excuse that they had all been lent out. Many of the guests were business men and women, so the hotel should always be prepared with that.
Modern Style, a nice change from the standard hotel mini bar products are priced a bit high
Great location and very upscale!!!!! Amazing rooms and quaint little bar in the lobby! Would love to come back in the summer and check out their roof top bar!!!!! We will comeback
Everything was great! The staff and the stay! By is officially the only hotel I will stay at when I visit Chicago! Everything
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
Great location, clean room, friendly service Food service only began at 6am.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Great location and valet parking is great after long drive "Historic " structure inside
Ideally situated for exploring the city. Staff available and helpful but not at all intrusive. The option of self-catering is good when making a longer stay for business. It's a nice building in a good part of CHicago, situated just one blcok from the Lake.
Great location and a tremendous value. Beds were a little uncomfortable (hard) and the pipes made a lot of noise (which is to be expected given the age of the building).
the people that working there
very close from downtown, museums, shops, river, concert... nice little studio gym room was not clean
overall we had a great experience and stay apartment style living. must purchase extra tp, paper towels and dish soap. not a problem as there is a convenient store across the street just wish I would have known instead of having to ask.
Location Was not told about parking.
Nice staff, room and was close to many restaurants and stores. Had a nice fitness facility as well. Juan, was awesome. He went above and beyond the call of duty to facilitate my requests. Would definitely stay here again.
Heating was noisy and somewhat chilly it's usually fine on prior stays but it keep clunking loudly throughout the entire night
Comfortable, quiet, great location. Services were adequate for our short stay.
The location was perfect, right in the heart of the magnificent mile. Perfect for those who want to walk and not worry about ground transportation. Having a pool was a must for our family, so we enjoyed having the pool after a long day of sight-seeing and shopping. The team was helpful when we had needs and overall it was an excellent experience. Price of parking in the area is absurd, but that has nothing to do with these guys!
Location. The bed was comfy!! The view of a rubble pile from torn down building
Location was awesome. Close to everything at a reasonable price. Staff was super friendly and accommodating. Indoor pool.
Staff was great as was the location. The bed could have been more comfortable bit otherwise was very comfortable.
Great and very friendly and informative staff
The suite was spacious, with separate bedroom and sitting areas, a kitchen, two televisions, a large desk, breakfast bar and lots of windows. The bathroom was recently renovated and extremely clean, as was the rest of the room. It was very quiet. I wished that the wireless internet service was available in room, rather than just in the lobby. The free breakfast was unremarkable. The location was within fairly easy walking distance of many attractions, but there were very few restaurants to choose from in the immediate vicinity of the hotel.
We were on the 23rd floor and the view of the City was increadable. The room was wonderful, very clean, and every detail was taken care of. I would highly recomend the Comfort Suites Michigan Avenue to all my friends. Every day we had to go to the lobby to get our key cards re-magnatised.
We liked the over-sized room that was clean and close to everything that we wanted to do. The staff was friendly & helpful. The parking issues others note really was not that big of a deal. The hotel is quiet and in our opinion, a fantastic value.
It's a great place to stay
I liked the location and the space. There are no actual vending machines, you have to get snacks at the front desk.
Loved this hotel!!! Staff was really friendly and helpfull, the room was a great size and the view just amazing. The location is excellent - close to the attractions, shopping malls and the public transport.
The comfort of the hotel That the hotel don't have a free parking for the guests, that is the worst.
Comfortable, great location, clean and spacious - exactly what we needed for a short trip to Chicago.
Location could not be better. The suit was really very comfortable with washing maschine, kitchen and 2 TV not
Location, staff, clean and with the exception of very little water on the 25 th floor, very nice. The hotel lacked water for bathing. We stayed on the 25th floor and were told that was the reason. Interesting
The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.
Room was very, very dry. Didn't get request for feather free bedding.
Really neat place, fantastic location and price
A very cool place. Location was great and the rooms were clean. Nothing
It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup. Noisy hvac unit.
What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!
The front desk agent was very helpful, even though Expedia had not forwarded my reservation. She checked my bag and took my phone # and said that they would call when my room was ready... The room was clean and I like the way it was decorated. Nothing
The proximity to great eateries, bars and fun activities cannot be beat. The staff was pleasant and accommodating.
Comfy room. Excellent attention to detail. Super cool hotel bar. I have no complaints.
Quiet, quirky, nice beds, great location. Loved the robes and free, delivered to the door morning joe. View of a wall in my room, but no street noise either! A bit pricey
Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport. I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.
Location of the hotel was excelent however there were some workings in the street outside but this situation I think was favorable because less traficc in the street. No claims at all, we stayed at the hotel only a short time, most of the day we were outside but the hotel was confortable and the personal polite.
Great location! Housekeeping was very attentive and room was fresh and clean each day.
The hotel is in a great location. We could walk to the Art Museum/CSO Hall as well as to the Magnificent Mile. Navy Pier is a long, but doable walk as well. SleepNumber bed is super. Linens and pillows, comfy. The Herman Miller desk chair is a nice touch. The hotel is not responsible for the construction in front, but it is inconvenient and unattractive.
Loved that Weber Grill is downstairs! Although staff was polite they didn't seem to genuine. Clare was great!
Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.
The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view. The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.
The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.
Fairly close to everything we wanted to do We had a smoking room because we occasionally smoke and it smelled badly of cigarettes, we had to go and buy spray air fresheners for our room
There was a few hairs under pillow and in the bathroom upon arrival .
The hotle is really good. And the location s the best thing the hotle have. The staff were friendly and the resturant down in lobby were amaizing, The bathroom shawer were bad. The water presure was so weak and
Great location! Short walk to shops, parks, river/lake and transit! Lots of sirens go off at night but if you turn the fan on you can sleep much better!!!
It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.
Great location, comfortable beds, fridge in room. Service was good. Not overly comfortable, very minimalistic, breakfast was mostly cured meats, cheeses, cereals, and fruits (no eggs, oatmeal, etc), room felt a bit cold and sterile for our style.
very friendly, super clean, nice location $50 a night parking
Great neighborhood. Felt safe walking around. Clean, comfortable hotel with friendly, helpful staff. Loads to do within walking distance. The cabbies didn't seem to know where the hotel was. They tried to drop us at the Marriott which was a block away.
Me & my friend had the pleasure of staying at your hotel for a long weekend getaway. From check in to check out your staff & facilities were very pleasant & accommodating. I just want to point out that the bar staff, Brian & Izzy went above & beyond to make us feel welcome! Once again, a big thank you to the AC Marriott for doing a great job!