Overview

The Palmer House Hilton

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

$135+

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Rates

Overall guest ratings

8.3/10 Excellent
Based on 7,878 reviews
See all reviews

Review highlights

  • 9.4
  • 8.3
  • 6.9
  • 5.1

Good to know

  • Pleasant entrance area
  • Nice building

Nearby

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    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

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    Amenities

    • Pets allowed on request. Charges may apply.
    • ATM on-site
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cribs available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
    • Internet
    • Wi-Fi
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 7,878 reviews
    • 9.4 "Terrific location."
    • 8.3 "Amenities are good."
    • 7.9 "Good service."
    • 7.8 "Good vibe."
    • 7.3 "Good breakfast."
    • 6.9 "Average cleanliness."
    • 5.1 "Average value."
    • 4.9 "Rooms are not good."
    • 4.5 "Not very comfortable."
    • 3.3 "Internet is poor."
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    Overall Rating

    8.3 Excellent
    Based on 4,175 reviews
    • 9.2 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "97% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.4 "Amenities are good."
      8.4 "84% thought the building was wonderful."
      8.5 "85% enjoyed the lobby entrance."
      9.5 "95% thought the architecture was beautiful."
      8.4 "Business facilities were excellent, according to 84%."
      8.8 "88% liked the handicap accessible facilities."
    • 8.1 "Vibe was good."
      8.5 "85% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.6 "96% said it was a stylish hotel."
      9.1 "91% thought the hotel was luxurious."
    • 7.2 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 7.1 "Tasty food."
      7.7 "77% loved the menu selection."
      7.4 "Yummy desserts, said 74%."
    • 6.9 "Bar is ok."
    • 4.3 "Value below average."
      3.8 "62% thought it was overpriced."
      2.5 "The price was too high for 75%."
    • 4.1 "Rooms are not good."
      2.0 "80% said rooms were small."
      1.6 "84% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      0.5 "95% criticized the small bathroom."
      0.9 "91% were unsatisfied with the kitchenette."
      3.8 "For 62%, the rooms looked old."
      3.7 "63% were unhappy with the view."
      0.4 "96% were disappointed with the minibar."
      3.3 "67% had problems with the shower."
      3.0 "70% said the bathroom was dirty."
      5.0 "Only 50% thought the furniture was functional."
      4.0 "60% thought the tv was sub-standard."
    • 3.7 "Not very comfortable."
      2.0 "80% said rooms were small."
      0.5 "95% criticized the small bathroom."
      4.1 "59% thought it was too noisy."
    • 2.9 "Disappointing internet connection."
      3.8 "62% thought it was overpriced."
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    Overall Rating

    8.4 Excellent
    Based on 1,969 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      9.7 "97% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.6 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 7.2 "Good breakfast."
      7.3 "73% were happy with the price of the breakfast."
    • 6.9 "Food is average."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.9 "69% thought the cleanliness of the hotel was average."
    • 5.0 "Average value."
      4.1 "59% thought it was overpriced."
    • 4.9 "Rooms are not good."
      3.7 "63% said rooms were small."
      2.1 "79% complained about the bathroom."
      2.5 "75% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      4.3 "57% found problems with the furniture."
      3.8 "For 62%, the rooms looked old."
      0.9 "91% were unsatisfied with the kitchenette."
      3.9 "61% were unhappy with the view."
      2.9 "71% said the bathroom was dirty."
      0.3 "97% were disappointed with the minibar."
      3.4 "66% had problems with the shower."
    • 4.8 "Not very comfortable."
      3.7 "63% said rooms were small."
      0.7 "93% criticized the small bathroom."
      4.1 "59% thought it was too noisy."
    • 3.4 "Internet is poor."
      4.1 "59% thought it was overpriced."
    • 3.3 "Pool is below average."
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    Overall Rating

    8.1 Excellent
    Based on 787 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      7.9 "79% enjoyed the lobby entrance."
      9.3 "93% thought the architecture was beautiful."
    • 7.5 "Good breakfast."
    • 7.5 "Good service."
      8.3 "83% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 7.4 "Good vibe."
      7.9 "79% enjoyed the lobby entrance."
      9.5 "95% said it was a stylish hotel."
      9.0 "90% enjoyed the friendly atmosphere."
    • 6.4 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 5.4 "Average value."
    • 4.4 "Rooms are not good."
      2.9 "71% said rooms were small."
      2.3 "77% complained about the bathroom."
      0.8 "92% criticized the small bathroom."
      3.8 "For 62%, the rooms looked old."
      2.2 "78% thought they were poorly maintained."
      1.1 "89% were unsatisfied with the kitchenette."
      4.4 "56% found problems with the furniture."
      2.7 "73% said the bathroom was dirty."
      3.1 "Air conditioning was criticized by 69%."
    • 4.0 "Not very comfortable."
      2.9 "71% said rooms were small."
      0.8 "92% criticized the small bathroom."
      4.1 "59% thought it was too noisy."
      3.1 "Air conditioning was criticized by 69%."
    • 3.5 "Internet is poor."
      4.0 "60% thought it was overpriced."
    View all review categories

    Overall Rating

    8.2 Excellent
    Based on 945 reviews
    • 9.7 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 8.1 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      8.4 "84% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
    • 7.9 "Good vibe."
      8.4 "84% enjoyed the lobby entrance."
      8.7 "87% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
    • 7.6 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 7.4 "Tasty food."
    • 6.7 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 4.6 "Value below average."
      3.5 "65% thought it was overpriced."
    • 4.6 "Rooms are not good."
      2.9 "71% said rooms were small."
      2.3 "77% complained about the bathroom."
      2.2 "78% thought they were poorly maintained."
      0.6 "94% criticized the small bathroom."
      0.3 "97% were disappointed with the minibar."
      2.6 "74% said the bathroom was dirty."
      0.8 "92% were unsatisfied with the kitchenette."
      3.8 "For 62%, the rooms looked old."
    • 4.5 "Not very comfortable."
      2.9 "71% said rooms were small."
      4.6 "54% thought it was too noisy."
      0.6 "94% criticized the small bathroom."
    • 2.8 "Disappointing internet connection."
      3.5 "65% thought it was overpriced."
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    Hotel type
    Guests recommend this hotel for business travelers.
    Guests recommend this as a luxury hotel.
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Pleasant entrance area"
    "Nice building"
    data provided by TrustYou

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