Overview

The Palmer House Hilton

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

$186+

Check in
Check out
Rates

Overall guest ratings

8.3/10 Excellent
Based on 7,716 reviews
See all reviews

Review highlights

  • 9.3
  • 8.2
  • 6.6
  • 5.0

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

    Show all

    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

    Less More Hilton

    Amenities

    • Wi-Fi
    • Fitness center
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Cribs available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
    Less More
    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 7,716 reviews
    • 9.3 "Terrific location."
    • 8.2 "Amenities are good."
    • 8.0 "Vibe was good."
    • 7.6 "Good service."
    • 7.0 "Tasty food."
    • 6.6 "Average cleanliness."
    • 5.0 "Average value."
    • 4.7 "Rooms are not good."
    • 4.4 "Not very comfortable."
    • 3.3 "Internet is poor."
    View all review categories

    Overall Rating

    8.3 Excellent
    Based on 4,012 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 8.3 "Amenities are good."
      8.3 "83% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
      9.4 "94% thought the architecture was beautiful."
      7.8 "Business facilities were excellent, according to 78%."
      9.1 "91% liked the handicap accessible facilities."
    • 8.3 "Vibe was good."
      8.9 "89% enjoyed the lobby entrance."
      9.1 "91% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
      8.9 "89% thought the hotel was luxurious."
    • 7.6 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      8.3 "83% said the concierge service was amazing."
    • 6.6 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
      6.9 "Desserts were ok, said 69%."
    • 6.4 "Breakfast is mediocre."
    • 4.0 "Not very comfortable."
      2.1 "79% said rooms were small."
      0.5 "95% criticized the small bathroom."
      4.5 "55% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
    • 4.0 "Rooms are not good."
      2.1 "79% said rooms were small."
      1.5 "85% complained about the bathroom."
      1.8 "82% thought they were poorly maintained."
      0.5 "95% criticized the small bathroom."
      1.1 "89% were unsatisfied with the kitchenette."
      3.6 "64% were unhappy with the view."
      2.4 "76% had problems with the shower."
      0.6 "94% were disappointed with the minibar."
      3.0 "For 70%, the rooms looked old."
      4.0 "60% found problems with the furniture."
      3.4 "66% said the bathroom was dirty."
      1.4 "Air conditioning was criticized by 86%."
      2.6 "74% thought the tv was sub-standard."
    • 3.9 "Value below average."
      3.6 "64% thought it was overpriced."
      3.4 "The price was too high for 66%."
    • 3.0 "Disappointing internet connection."
      3.6 "64% thought it was overpriced."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall Rating

    8.3 Excellent
    Based on 1,851 reviews
    • 9.0 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.1 "Good service."
      8.0 "80% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.3 "83% said the concierge service was amazing."
    • 6.7 "Food is average."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 4.8 "Not very comfortable."
      4.0 "60% said rooms were small."
      0.9 "91% criticized the small bathroom."
      3.8 "62% thought it was too noisy."
    • 4.8 "Value below average."
      4.0 "60% thought it was overpriced."
    • 4.5 "Rooms are not good."
      4.0 "60% said rooms were small."
      2.1 "79% complained about the bathroom."
      0.9 "91% criticized the small bathroom."
      2.2 "78% thought they were poorly maintained."
      2.7 "For 73%, the rooms looked old."
      0.9 "91% were unsatisfied with the kitchenette."
      4.1 "59% found problems with the furniture."
      3.1 "69% said the bathroom was dirty."
      3.3 "67% were unhappy with the view."
      2.7 "73% had problems with the shower."
      0.5 "95% were disappointed with the minibar."
    • 3.4 "Internet is poor."
      4.0 "60% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
    • 3.1 "Horrible pool."
    View all review categories

    Overall Rating

    7.9 Good
    Based on 771 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 8.4 "Amenities are good."
      8.3 "83% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.4 "94% thought the architecture was beautiful."
    • 7.4 "Good vibe."
      9.0 "90% enjoyed the lobby entrance."
      8.9 "89% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
    • 7.2 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
    • 7.0 "Tasty food."
    • 6.9 "Breakfast is mediocre."
    • 6.7 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 4.1 "Rooms are not good."
      3.0 "70% said rooms were small."
      2.2 "78% complained about the bathroom."
      0.8 "92% criticized the small bathroom."
      2.9 "For 71%, the rooms looked old."
      3.9 "61% found problems with the furniture."
      1.7 "Air conditioning was criticized by 83%."
      2.1 "79% thought they were poorly maintained."
      1.1 "89% were unsatisfied with the kitchenette."
      3.0 "70% said the bathroom was dirty."
    • 3.9 "Not very comfortable."
      3.0 "70% said rooms were small."
      0.8 "92% criticized the small bathroom."
      3.6 "64% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
    • 3.8 "Internet is poor."
      4.2 "58% thought it was overpriced."
      2.7 "73% said the wifi quality was bad."
    View all review categories

    Overall Rating

    8.2 Excellent
    Based on 1,080 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 7.9 "Good vibe."
      9.2 "92% enjoyed the lobby entrance."
      9.4 "94% said it was a stylish hotel."
      9.0 "90% enjoyed the friendly atmosphere."
    • 7.5 "Good amenities."
      7.5 "75% thought the building was wonderful."
      9.2 "92% enjoyed the lobby entrance."
      9.1 "91% thought the architecture was beautiful."
    • 7.0 "Tasty food."
    • 6.7 "Service is ok."
      5.9 "59% said the reception staff was ok."
      6.8 "Housekeeping was ok, according to 68%."
    • 6.5 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      2.8 "72% said rooms were small."
      2.6 "74% complained about the bathroom."
      2.0 "80% thought they were poorly maintained."
      0.8 "92% were unsatisfied with the kitchenette."
      2.9 "For 71%, the rooms looked old."
      0.9 "91% were disappointed with the minibar."
      4.2 "58% found problems with the furniture."
      3.8 "62% were unhappy with the view."
      0.7 "93% criticized the small bathroom."
      3.4 "66% said the bathroom was dirty."
      3.3 "67% had problems with the shower."
    • 4.3 "Value below average."
      3.4 "66% thought it was overpriced."
    • 4.1 "Not very comfortable."
      2.8 "72% said rooms were small."
      3.5 "65% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    • 2.9 "Disappointing internet connection."
      3.4 "66% thought it was overpriced."
      2.2 "78% said the wifi quality was bad."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

    Recent Reviews

    More
    More
    More

    Close
    Would you like to save as your currency permanently or for this visit only?
    Close