Would you like to save as your currency permanently or for this visit only?
proximity to a cta station and the airport shuttle too far away from the center of the city; outdated lobby and restaurant
I stayed only one night, however, it provided me everything I needed. It is a nice hotel worth spending the amount I payed. It's a bit far from Chicago, but is very close to the airport, which is useful for those who have the plane early in the morning.
Reasonably close to airport with shuttle every 1/2 hour. Free internet. People at desk I could understand, no strange accent. I didn't ask for it but got a handicapped room. The shower has two drains. The one in the main floor was not at the lowest location so there was a large amount of water collecting. (room 220).
The lobby, staff, and Bar/Restaurant were great. Decent cable selection. The bed was a simple mattress that was pretty well worn out. The sheets pulled off easily while sleeping. The room it self was a bit dated.
I was grateful for the shuttle service back and forth to the Stephens Convention Center - a real plus! I hope you will add frequent stops to the Fashion Outlets!
We booked using hotels.com for a room with two double beds and a separate seating area with a sofa bed. Upon arriving we were told this type of room did not exist at the hotel. We were given a two double bed accommodation with no separate seating area, no sofa, and no rollaway bed. I advise to never book at hotels.com since the "best they could do" was give only a partial refund even though they were in the wrong for offering a nonexistent room choice and the room rate for what we were given would have been way less.
Nothing Hotel was not clean my room was very dirty and dusty and out dated. The carpet had a Oder we found food in the hall way. It look like there was illegal activity going on. I will never stay at this hotel again also very poorly managed. I only stayed at this hotel for 7hr. I complain for 1hr and slept for 6hr then I checkout.
Parking included Hot in hallways
The staff were really great. We had never been in the area so they gave us great suggestions and were sweet even with all the questions we had. The rooms were comfortable and fairly clean. It's real close to the airport and they have constant shuttles going and they are more than willing to make sure you get a Taxi if the shuttle is full. Not really much horrible things to say.
Clean and comfortable hotel room, friendly reception and good facilities. Free shuttle from airport helped us until we secured our rental car the next day. Bed was too firm for my liking. Shuttle driver was grumpy. Didn't realize we had to pay for breakfast so I was surprised at the $40 bill for 3 people.
Needed a little bit of TLC there wasn't a lot of trash but there where some trash in between the bushes and the stones. Pool area could use some shade get some umbrellas to be able to enjoy a bit of the pool
Easily accessible, comparably cheap. My room on the 8th floor smelled like used frying pan as it was above the kitchen and the heating/cooling unit suck in the kitchen exhausts. The room was noisy as isolation as such was nonexistent. They said they had no plug adaptor.