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The Staff were very efficient and helpful especially the porter, he was very obligeing. The young girl at reception went out of her way to get us details of train times for several journeys. The swimming pool and other spa facilities were great, really enjoyed them. The rooms on the 4th floor are attic rooms and too small, we asked to be changed after the first night as did many others , we then got a very nice room on 3rd floor. The swimming poor area was very clean but very wet and dangangous. It seemed to be the same morning and evening water on tiled surround walkway does not get mopped up at all Bring safe shoes!!!! No prices on Menu! so ate out!
The view surrounding the hotel is AMAZING ! The stuff was extremely nice, they even upgraded us for a suite when they saw there's not enough room for all of us in a single room. VERY recommended
Nice simple rooms. Beautiful view. Comfortable beds and clean floors and bathroom. Lovely breakfast with a variety of Museli and toast. Good service. Wine selection was limited.
Had a balcony and large bathroom No minibar/fridge. Directions to the hotel could be improved if signposts were put up at the bottom of the old town.
Location, hotel staff
Internet terminal at 3 Euro an hour is overpriced.
The view Not a good hotel!
The location was the only positive experience The furniture was very,very old and weared,the bathroom-complete disaster,the breakfast-very poor quality, even the coffee was maddy water.Simply do not go there.
Location Extra fees for bickes , canoe , umbrellas etc . Breafest the same every day and very limited.
the location of the hotel is very nice, great view about the lake, big terazza. wellness area for free and possibilities for sports like walking, biking etc. 1. inside and outside pools are purpose-built for children ( no swimming pool for adults ) 2. no hooks for coats inside the room ( apperantly an italian problem )
Service was friendly and helpful. Breakfast and food was all very good for the price. Great views and easy access to the lake. Pool new and clean and suitable for young kids. The pool was very nice but we were told that the chairs would cost 9 euro per day to use. We thought that would be included in the hotel costs. Coffee at breakfast wasn't drinkable.
Large modern room overlooking the lake. Restaurant not open in April although not far to other local restaurants. No
Excellent dinner and breakfast, efficient friendly staff, good parking. Awful shower, the room smelt of smoke, and a bunch of guests out on the terrace made so much noise they kept us awake until 2am!
The view, the staff, the food of Tverna restaurant was great No
excellent room, excellent staff, excellent breackfast, better than in several other 4 star hotels we stayed during this journey.
The whole Hotel was in need of modernisation, the bedroom and bathroom were very small and the shower did not work very well.
Very pleasant Hotel. Reception especially friendly and helpful. Dinner menu not particulary imaginative - good local Italian food would have been preferable,
The convenience of the location and the evening disco for the children. I was rather upset when leaving as I was aked to pay 200 euro for the room rather than the 120 euro booking price. I was charged an extra 80 euros for my two small children even though extra beds were not necessary as the room slept 4 people. My firend with the same room booking and two older children was not asked to pay an additonal fee.
Atmosphere, warmth, position The breakfast was adequate but not wonderful as compared to other hotels we have stayed at of a similar level
staff very welcoming, small but cosy wellness centre and the wide variety for breakfast and romantic set for dinner room was described as superior, but was a bit on the small side
Nice &big room with all the facilities. We can't use the shower tub in the optimise way becuse it wasn's in the stable form.
The Hotel was overol great. Easy to find, room was large modern, light with a great view so i liked everything. no
Friendly staff. Very pleasant room. Good breakfast.
Completely new hotel, friendly staff, perfect garage for motorbikes. No problems at all.
the attitude of the son who worked at the reception. he did anything he could helping me with conecting my lap top to the internet spending some time with me, unfortunately with no luck. the bads are too narrow, the room was on the first floor facing the back of the house - i've asked for high floor facing the view.
Nice, cozy hotel, surrounded by mountains, kind staff and very good breakfast, good position, near city center. No.
clean new maintained room, spacy breakfast can be improved by replacing consumed food
Very friendly staff, excellent room, great breakfast No view, not a lot of restaurants around
They made me feel very welcome, especially as I could not speak the language. No, the hotel and staff were excellant