Rooms where really nice, staff vey helpful. No aircon
Convenient location in need of a makeover
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
Hotel in desperate need of refurbishment - inside and out.
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
1 night was not long enough to say
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
Very friendly staff Old fashioned rooms, small bathrooms
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
The facilities were poor, needs updating Decor and poor quality food, ate out
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
The breakfast was great!
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
The location isnt brilliant! It's at the end of a potholed drive and at the end of an industrial estate - but it is only 5 minutes from the town centre of Buxton. The rooms are not big and the bathroom is tiny but it has all the facilities. However, the staff are very friendly and nothing is too much trouble. Breakfast was more than enough. The price is very attractive and of course, parking is free which is not the case in the centre of Buxton. We would stay again! I suppose we would have preferred a bigger bathroom. There is only room for one person at a time.
There was a good breakfast provided with plenty of choice and available for a good length of time. There was a wedding reception on the day we stayed which involved a very loud disco till late at night and our room was above this so you need to check beforehand and insist on a room well away from the disco area as our room was literally vibrating.
Comfortable rooms, excellent breakfast. The sink in our room was blocked, the shower above bath was impossible to regulate. A room change was arranged but the new room had a good shower minus a bath. We also had trouble with the door key on the second room.
It was quiet and spacious, with an excellent breakfast
Staff Helpful Beds too small
There is a generator or somthing that starts up at about 6am. Wakes you up and then keeps you awake.
coffee available 24hrs in the reception area & a very good breakfast choice no highchairs
The staff were very good. The food was awful and we complained at the time.
Clean, comfortable and very good price. Nearly always stay there when in Manchester region. We could have done with a second bedside lamp in the double room - otherwise impossible to read in bed!
the hotel is clean in a good location good size bedroom and good breakfast, with plenty of parking.
This Hotel is right under the flight path for Manchester Airport, where flights continue to arrive during the night. I got one hours sleep. This needs to be reflected in the price and the Hotel should invest in sound proofing.
Unique and interesting hotel with lots of history and friendly, sincere staff.
the position, the food the helpfulness of the staff No problems identified
The hotel is warm and welcoming, a lovely building with efficient, friendly and helpful staff. The rooms are good, the food is excellent, the location is beautiful. It's an exceptional hotel and I would definitely return. Nothing. it was all good.
We had a corner room with windows on two sides which gave the room plenty of daylight and we were also overlooking the Pavilion Gardens No
The friendliness and courtesy of the staff No
The service in the restaurant was excellent and so was the food and the wine. We had two rooms and the TV did not work properly in one room. We didn't complain, however, because we were only staying overnight.
excellent service, very interesting building, good central location The room was very warm even though the windows were wide open (in november) and we turned the radiators off, it was bearable at this time of year but we might think twice about staying here during summer.
Food in the Hen room excellent Room 41 poky and not good value
Staff were friendly and it was possible to have a post theatre dinner. Hotel was busy but breakfast was served well. Didn't realise till the next day that there was an even better option of having part of the meal before the theatre and finishing after. Our room was very cold, all the radiators were turned off and, although we could have asked for a fan heater we were going out very soon after booking in.
friendly staff and location
Location and close proximity to Motorways and town The carpets wore worn on the steps and came away from the metal grips underneath and there was poor sound insulation with a regular sound of some type of motor from within the hotel each morning from 08:30
Room was warm
Overpriced. Breakfast bland.
My wife used to the facilities in the leisure center, and we ate dinner in the dining room. The hotel rooms are in need of refurbishment.
Leisure facilities The breakfast was drying up under the heat of the lamps instead of just being kept hot.
Price and location was very good - and it was good value for money. Although the room was very clean and comfortable, the room size was not very big.
Room service food was wrong first time round and then overcooked and tasteless second time. I put a request for breakfast in my room which was ignored. I had to then race for a breakfast in the dining room where i had to make my own tea/coffee, the hot food was overcooked and the milk was warm
location room, food
Cheap and cheerful. Good value for money if you;re not too bothered about slightly shabby decor in rooms. As for question 2.
The food was good. the staff tried hard to please decorative standard and cleanliness of rooms (I tried 2) was poor. holes in the wall and noisy boiler room in first. was quickly moved to their credit but fan and telephone did not work in second room. my hair dryer blew up and theirs cut out I left after that completing my stay elsewhere.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
I felt welcome, the couple who run it are lovely, it felt like a home from home.
Excellent location for Alton Towers. Took us 15 minures at about 8.45 when the park was emptying. The best though is the owners, very friendly and helpful and could not do enough to make us feel at home. Could not recommend highly enough. Would fed stay again.
The hosts were very friendly and welcoming and the breakfasts were very good. Parking was free which was useful.
People were lovely rooms where dated but we just wanted somewhere to stay and close by alton towers. Da dated room no where to get a nice meal you had to travel which we didn't have a car so we stuffed are faces in alton towers...
Really friendly staff!
quite night sleep nothing
Room too small for family of 4 & breakafast too early!
the couple are very friendly and they gave us a warm welcome.
Good all round No bad points
We received a very warm welcome upon arrival & were immediately made to feel at home. We enjoyed a relaxing stay & a tasty cooked breakfast. Their homemade plum muffins were gorgeous! Our shower in the morning wasn't terribly hot - probably not helped by the fact that it was the coldest night of the year! That wouldn't prevent us from going back though - we loved Park View Guest House!
Room was very nice and comfortable - the price was good. I would go again. No negative points
Friendly staff A few language problems and tv didn't work and staff were unable to help.
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
near to airport
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
convenient for opera house back facing room and afair distance from the lift, my husband has walking difficulties
It is not value for money. First time (out of many stays at hotels in the UK/worldwide) I have come across Car park charges (3.50 per day) and internet charges on the top of room charge (GBP 6.50 per hr, 12 GBP per day). The food is good, and the staff is nice during the meals but does not seem to be professional. The overall impression is unfriendly. One of our colleagues did not have internet appliance in the room. Rather than go and check her complaint, a memebr of staff sent back to "look for it better, as they shall be in every room". Then next day after repeated complains she had an appliance brought in; which did not work and again instead of checking she was advised to "enter the room number correctly". They seem to be nice people but either not trained, or suffer from severe lack of personell.
The hotel staff were very polit and helpfull . the rooms were spacious , clean and comfortable . Breakfast was very nice with a good choice of food .
Hotel was clean. A bit too warm!
That the hotel was in the centre of Buxton, which was handy for shopping and eating out.
The food was second to none, absolutely gorgeous. However, I would expect nothing less at the price. Location is ideal - right in the centre of town
Friendly, quality staff. Good breakfast.
It was friendly service, a very nice room and delicious breakfast! I would definitely stay again. nothing
Food was brilliant The bar that was advertised as showing sky sports wasnt even open.
The quality and selection of food in the restaurant was very poor and lets down this otherwise excellent hotel
Cooked breakfast Aircraft noise
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
The leisure facilities the cracked sink in the bathroom
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
food and service
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
No bad points No bad points
The staff in reception - both afternoon and evening - were exceptional. Nothing.
Good clean and quiet accommodation
Friendly staff excellent adjoining Thai restaurant None
The location of the hotel was very nice. With two different restaurants to choose from (Thai and standard pub food). The breakfast is one of the best for me as for that price not even one in Hilton gets similar. One of the windows (double glazed) was not closing very well so a bit of noise could be heard during the stay. But could sleep well anyway as the hotel wasn't busy nor noisy and it was Saturday night.
Location, the adjacent Thai restaurant Noise from the adjacent bar on weekend nights, breakfast was not included in the price as was promised when reserving the room
The rooms were comfortable and the staff were nice. Having a pub next door was good. I was overcharged. I was quoted 55 gbp on the website but charged 78 gbp. Also it cost 20 gbp for a black cab from Manchester airport which adds 40 gbp to the room costs so it shouldn't classify itself as an airport hotel.
confortable frendly good access to eating place
Receptionist very helpful
Very friendly and helpful staff We had an early flight and could not have breakfast before we left.
If u have a car convieniet to airport and city centre Not many shops nearby
how close it was to the office i was working in, plus the facilities attached i.e a restuarant and pub, made the stay easier.
Very efficient staff. both rooms were excellent.
Great room with very comfortable bed.
Staff excellent nice large room good breakfast Spoilt by blocked sink and airport noise(which to be fair we did expect)
Quiet, calm, ticked all the boxes for a good night's sleep
Comfy bed Toilet wouldn't flush.
Very pleasant staff at reception and in the restuarant Computer system wasn't always working
The disabled bathroom should have a stool on which guests can sit while washing, cleaning teeth etc.
visit went well, no queries or problems. It is obviously a popular place I will reccomend it and will use it again no
Convenient location. Breakfast was fine. Not all towels were clean.
Large room reasonably priced Decor a bit outdated. Why did we need nine framed pictures of Julia Roberts in the room?
Convenient, half way house between Bath and Newcastle, Dales lovely, and Buxton interesting. The breakfast was fine, but the organisation to supply it not so. Staff standing around, not able to take orders, and those taking orders rushed off their feet. Better staff deployment would improve the flow.
Friendly atmosphere Tight parking
Was very disappointed with this hotel, it is not how it looks on the pictures. Who ever decided to put a ice machine on the landing wants shooting !! You don't pay that amount of money to go away for the night to be woken by security getting their ice every half an hour.
Freindly, good food, very helpful, good location A bit scruffy, in need of decoration here and there.
Staff were very friendly and helpful. Room was clean and comfortable
good location,very helpful and friendly staff and good food Decor a bit whacky and dated
The hotel was convenient to the train station and easy walking distance to the small town centre. It had an en suite and a tv in the room. The decoration in the room was quite dated so could do with re-decoration and a more modern TV. The kettle looked quite old. It seemed strange to have framed photographs of Gwyneth Paltrow around the room, but I imagine other rooms are similarly themed.
very friendly staff, breakfast served very quickly, ideal location for centre of Buxton, overall very good. This is the first time I've visted Buxton but my partner lived there several years.