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the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
the room was very noisey
The hotel was kept to a very high standard and we were pleased with every aspect of it
Comfort of room.
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
The bed was awesome All good
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
The situation is ideal A little disappointed with 'The Brasserie'
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
good staff nice big hotel
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Willingness of staff to do extras - order taxis, keep suitcases etc
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Parking facilities and location to town center
The locality and the car parking facility. None
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
My wife and myself enjoyed a relaxing spa and then a wonderful meal in the hotel restaurant. The hotel facalities are excellent. Rooms are nice without going over the top. Bar Prices are good value. If the hotel can maintain these prices it will do very well.
The toilet seat had broken,we didn't like to complain!!also no staff when we went to the bar near the reception twice!!!once on our arrival then around 5 30 pm!!!it would be nice to have a pint in the hotel instead of going across the court yard!!!we stay here often!!!
Canal-side setting, attractive and interesting
The views from the window over the Llangollen Canal were nice. Staff friendly. Found it hard to get to grips with the air conditioning. Having manually turned it off it came on again automatically.
The room was very comfortable with beautiful views over the canal and the countryside. The spa was superb with a huge range of treatments on offer and helpful friendly staff. We had an excellent meal in the restaurant with local ingredients. Although the food was excellent, the restaurant staff did not seem well trained, eg they did not return with requested items, nor did they ask or anticipate whether anything was needed.
Very nice indeed We would have like to have dined in the bridge rest# rather than in the bar
good food bath room a little small
Room comfort, Leisure facilities and view from room N/A
The location was lovely. I haad a lovely walk along the canal in the Autumn sunshine One of my guests in another room changed room as the room had apparently been used, also another guest had used towels when they checked in.
Everything. Air conditioning unit just a little too loud.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Location and the residents bar open till 4 am
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
lovely room bar prices a little expensive
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
hotel location room size and bed size in 'standard' room
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
Very good location, with park and ride next door. All was good
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
swimming pool bathroom suit needs modenisation
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
The friendly service and warm welcome. The room was quiet, away from the road and traffic noise. No.
The hospitality of the hotel was 5 Star and the service was excellent.
The friendly staff and owners and the lovely hospitality that we were given. Nothing at all
Convenient position, friendly service,good food,value for money
easy access from the A%. cleanliness of room and willingness of the Staff to show me how the television worked
Friendly welcoming staff and good food Room a bit tired and no ventilation in the internal en suite.
Owners were welcoming and breakfast was good. Room was small and not cleaned adequately. The shower tray needed sealing, the sink had a crack down it and the bathroom shelf, tea tray and radiators had not been cleaned for a long time. Milk was off on tea tray. Poor attention to detail but could be lovely.
Pleasant owners. Good breakfast Excellent shower Clean Poor decoration - lots of apparently part finished jobs Strong smell of damp in corridor outside our room Advertised as a hotel when it is a guest house No acces to the bar at 10.20 Heating on for a limited period of time.
The staff were very friendly, and we all felt very wecome, however we only stayed over night. If anything it was a little bit cold in the sitting room and bedrooms.
Very attentive staff, nothing too much trouble
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
Friendly helpfull staff nice standard of hotel
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
nice friendly staff, very clean, good location a few more signs up telling you where things are
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
Found it to be very good, could not fault it. No
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
leaving food, rooms, standards, waiting times for things, price
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
Expensive Internet and very limited room service menu
Had a few drinks in the hotel bar and had breakfast
Excellent service and super breakfast. Comfortable clean rooms beautifully decorated. The hotel could do with a lift as my elderly mother struggled to get up to the third floor.
The friendly service
It was conveniently located and had a relaxing atmosphere. As above re leisure centre also some of the furnishings are looking tired!
The staff were very friendly & polite. The food was of excellent quality. Nothing
An old but comfortable hotel that provided just what a traveller needed for a short stay, neat,tidy and well staffed.
It was convenient desk staff were helpful. No mini bar, en-suit far too small, Table light didn't work, TV didn't work properly, window had to be fully open or closed; unless propped up with bottle. No bar or snacks mid afternoon. I was only there one night so didn't bother; too costly
hotel in good position, stayed in the laura ashley suite, nice room, very clean and an excellent breakfast, thanks for a lovely stay. nothing
Excellent location, in town centre and close to countryside. Comfortable bar/lounge area. The room (216) was quite small and very hot. Radiator valve was very stiff to operate. Even when closed completely the room was hot. Very little drawer space in the room for clothes, only a cupboard with hangers. Bar prices...£3.80 for a glass of wine?
friendly, small, good value, tv services could be better
We were able to get a family room with separate bedrooms.
The Hotel was Dirty & the approach to the Hotel said so, the Hotel needs updating £150 is all that it takes to update the room and make them look presentable, the Hotel needs to get rid of all the stuffed animals and money needs spending on the decor
Lovely hotel good food nice staff and lovely open fire in bar.breakfast good and served early for us to leave for appointmentno Nothing not to like.
Very freindly staff Room in need of re-decoration, wallpaper peeling, spa bath in poor condition.
very clean godd food to remote
The food at this place is spectacular. When people find out about this hidden gem it will go nuts. Try the restaurant.
Very pleasant hotel in picturesque area . Good breakfast and bar food . Good size car park . Comfortable rooms and good guests lounge . Would recommend for walking or relaxation break Some of the decor slightly dated .
Peace & quiet! Food was excellent! The fact that pets are allowed in all rooms! (There were dog hairs in our carpet)
The room we had was spacious, the view was excellent. Lots of wardrobe space and plenty of hangers! Needed re-decorating and bathroom needed a definite upgrade.Nice to meet locals in the bar and the bar food was very good. The hotel generally looked 'tired' but as I understand, the current owners have only been in for a few months, so maybe this is understandable. Restaurant food not as nice as bar food, but was more expensive! All staff very pleasant, but some very young and inexperienced. Some 'in-house training' would be useful?
It was a lovely country hotel, not commercialised, lovely intimate bar area with open fire and lovely food.
The hotel was good. But we felt it needed re furbishing
The bar Being locked in room, telephone in room not working, some staff appeared to lack training
The staff are a great asset to this hotel. They were very helpful and were most concerned to fix anything that wasn't quite right ... such as the tv. The food was excellent and we enjoyed all we had. The noisy cistern in the bathroom!
The breakfast was very nice. The hotel is very "tired looking". It needs a refurbishment urgently.
Friendly, pleasant staff
Nothing The place was filthy and we left within an hour of arriving.It boasted a comfortable newly furnished guest lounge which you hadto step overthe hoover to get to. Then it was full of childrens toys with a rolled up carpet across the floor!
The staff were friendly The flooring was dirty and not cleaned during my stay. Bits of paper that were there on my arrival were still there after 5 days. The carpet on the stairs on the upper landing was very stained and dirty and the floorining in the room was very old and not cleaned well during my stay and I lost a night's sleep due to a very dilapitdated bed that was replaced.
Hotel had a tired look and perhaps needs sprucing up
absolutly nothing I asked to change rooms as the room had a noisy saniflow , and a running tap ,and was on the stairs with lots of people passing even though I asked for a quiet room and the hotel was nearly empty.I moved to another room, which was still a bit dirty , had rubbish underneath the bed and cards from the weekend wedding before . Breakfast was very small. This hotel is not value for money
Staff friendly and helpfull First evening meal was sent back due to bad meat. The first breakfast was not good. The shower was broken and the bathroom moldy, and ceiling in bedroom in very bad state of repair and net curtains were black
pleasant surroundings.nice staff breakfast was on small size, any no variation from day to day.
Friendly staff, comfortable seating areas,really comfortable bed. evening menu
the atmosphere was relaxing, a real British experience
Confortable bed! Room adequate for our two day stay to visit the city and nearby Rhyl. Christmas market was an attraction. Nothing to dislike. Breakfast a bit cold on first day but fine next day.
Very friendly staff, very clean rooms, not too far to walk into town so we didn't have to pay car park charges. We thought it badly needed decorating. Paintwork was shabby. Would improve hotel greatly if painted.
Pleasant welcome, good food. Bedrooms were subject to considerable floor noise from guests moving around above. More than I have ever experienced. No toiletries in bathroom.
The location is brilliant just 10mins walk from the centre ..the staff are fantastic nothing is too much trouble
Ideal location for Chester CIty, car parking very convenient but limited. Room was very dated, wifi not working in room and considering my room was on the top floor, was told it was the best location for access ! TV signal was also quite poor and picture froze a number of times
Friendly staff Just distance quoted
good location 10min walk to center of chester,pleasant helpful staff ,well done
It was an attractive old and historic hotel. The hotel staff were courteous, helpful and friendly. The rooms were nicely decorated and the bathroom had been modernised. The bedroom was nicely warm due to a fan heater being provided. It was a cold day/night and the public areas of the hotel were extremely cold, particularly the dining room and the passageways - all the radiators were turned off. The shower did not work which I did mention in the morning and they were very apologetic.
Views and spacious room No lift!! Lots of stairs to everything. Very slippy bathroom floor
The rooms ver lovely and clean and the staff very accomodating
The location of the hotel was fantastic, the rooms clean and very comfortable and staff excellent
Lovely room overlooking the river.
Great location, right in the centre of Llangollen with fab view of the river. My room was nicely decorated, spacious and warm. Very pleasant dining room and breakfast was good. Private parking area that was locked at night. Some parts of the hotel are still shabby, needing refurbishing.
Only problem was the use of non-fair-trade coffee in the room. Please don't use nestle products!
Hearing the sound of the river from the bedroom was a real treat. I felt the bathroom could have been improved by new flooring, the general appearance of the room was good but this one point did spoil the otherall pleasure.
friendly staff Some parts need redecoration
The view over the River Dee was stunning! A pleasure to wake up to. The staff were lovely and really helpful, and the hotel was clean, well kept and full of charm. My only comment would be to suggest double glazing for the windows for energy saving purposes.
The hotel staff were very friendly and helpful. We arrived some two hours before book in, they let us leave the car at the hotel and even gave us a map of Chester with directions of the best way to get in to the city centre. Our room was very clean and cosy. Would use this hotel again. Room was a little on the small side, but as their was only two of us and we did not spend time in the room other than to sleep it wasn't really a problem for us. The friendly atmosphere and spotlessly clean hotel more than made up for the room size.
Delightful staff, nice lounge & bar areas, exceptionally clean, excellent breakfast. Single room was definitely on the small side, but bathroom was spacious.
The location was in walking distance of town and not expensive by taxi. The room was tidy and clean. Lots of bed covers due to heating going off. Good breakfast for little money and service good. It was cold the heating only came on in the morning and afternoon it was cold duing the day. It was cold in the breakfast area.
Its proximity to Chester city Having lived on the continent for many years I found that a continental breakfast didn't only consist of cereals, grapefruit, yoghout and toast, it also consists of cheeses, meats, cold boiled eggs etc.
A warm welcome greeted us upon arrival. We had two rooms one in each courtyard which were very good - one was a bit small with not much storage but ok for the few days of our stay. The second room (twin) was excellent. Both had all the facilities you would expect. Breakfast (continental) was adequate, however you could pay extra for cooked. Hotel in pleasant surroundings but more than the 15 minute walk into Chester that we were advised. During our stay the bar wasn't particularly well stocked with cask beers and lagers not available (run out).
This is a lovely hotel whose rooms are both attractive and practical. The breakfast was outstanding as was the conservatory in which it is served. The local bus services are spotty and complex due to multiple companies and stops. Fortunately taxis are cheap.
The room was comfortable & the breakfast was very good. We were in an attic room with a sloping roof which made the bathroom slightly difficult to use.
The staff were friendly and the room was lovely We were in an outside room and it was cold during the night when the heating had gone off but it was the first really cold night of the year so far and that won't have helped !
Easy to find, couple of miles out the centre, free car parking No draught beers, bar prices extortinate £5.00 tv did not work properly Poor breakfast
The staff were very welcoming and friendly. They accommodated our needs. The room in which we stayed was not like the ones shown on the website which was the main reason I booked in the first place. This was quite disappointing. However the overall stay was ok.
The hotel was good value for the money, about 20 min. walk from the town centre, bus into town was also available. Ample parking. Spacious accommodation