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The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
Friendliness, excellent food and superb surroundings.
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
pleasant and friendly staff,clean and cosy room with amazing views
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
beautiful setting & lovely rooms, furnished to the highest standard
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
Evening food value, and good rage of Real Ales Poor service at breakfast.
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
It was a lovely country hotel, not commercialised, lovely intimate bar area with open fire and lovely food.
Very freindly staff Room in need of re-decoration, wallpaper peeling, spa bath in poor condition.
The Hotel was Dirty & the approach to the Hotel said so, the Hotel needs updating £150 is all that it takes to update the room and make them look presentable, the Hotel needs to get rid of all the stuffed animals and money needs spending on the decor
The food at this place is spectacular. When people find out about this hidden gem it will go nuts. Try the restaurant.
very clean godd food to remote
Lovely hotel good food nice staff and lovely open fire in bar.breakfast good and served early for us to leave for appointmentno Nothing not to like.
Peace & quiet! Food was excellent! The fact that pets are allowed in all rooms! (There were dog hairs in our carpet)
We were able to get a family room with separate bedrooms.
The room we had was spacious, the view was excellent. Lots of wardrobe space and plenty of hangers! Needed re-decorating and bathroom needed a definite upgrade.Nice to meet locals in the bar and the bar food was very good. The hotel generally looked 'tired' but as I understand, the current owners have only been in for a few months, so maybe this is understandable. Restaurant food not as nice as bar food, but was more expensive! All staff very pleasant, but some very young and inexperienced. Some 'in-house training' would be useful?
Very pleasant hotel in picturesque area . Good breakfast and bar food . Good size car park . Comfortable rooms and good guests lounge . Would recommend for walking or relaxation break Some of the decor slightly dated .
Nice plce nice people and given two double beds in a pleasant and airy room...Good value and excellent brekky Access poor and not enough parking..arrived to find reception closed and went for a walk until she returned ..lunch ? no note etc ...no one their on checkout either so left keys by door !! securuty?
From the time my wife and I arrived the staff were friendly and extremely helpfull. The room was clean and tidy and the quirky slanting floor gave it character. The complimentary glass of port was also a nice touch.
Travelling for business I really appreciated the quirkiness of this hotel. Value for money was execellent. Room was huge and well equipped. Location excellent and car park useful, though I needed to do a 20 point turn to get in!Breakfast excellent staff friendly Feel awful saying this as everything else was so good, but could do with a deep clean. Took the shower head off and the holder was really dirty underneath. Quite a bit of dust and the carpet had seen better days. Didn't bother me, but others may
Location, offsite parking Dirty breakfast dishes (spoons and knifes with some dried spoils of food), they have recently changed from full english to continental breakfast.
Very Friendly, good size room, lots of towels. No hand soap in en-suite. Remote did not work on tv and volume button on tv broken. Although room with b&b on arrival at breakfast this was stated as continental breakfast only and full english was an extra £5. This was not made clear at booking.
The hotel and its staff were very accomodating to us as a family...the attached wine bar is excellent.
Good location, amazing food and lovely wine. Very friendly staff who would stop and chat. No bad points!
central location continental breakfast was very poor quality
Excellent customer care. Enviroment within hotel is very comfortable. Access to local amenities is ideal. Like the historical "feel" of the hotel. Have stayed several times and will continue to visit. Thank You. ! Carpets seem a little worn in stair areas. Difference in size from room 7 and 8 is surprising. Room 7 (for a Double room ) is small compared to 8, even though the price is the same.
The location was perfect for us. The staff were great. They cattered for our coeliac diet. We had a great time.
Warm, comfortable, atmosphere. Nothing
The location is excellent; situated at the head of the Ceiriog Valley. we arrived very early but were made most welcome and shiown to our room desopite this. In fact, we recieved a room upgrade which was most apprecaited. The breakfast was of suoerb quality.
Food was good - but wait for dinner was far too long (over an hour). Location very pretty and remote The room rate was far too high - i would expect boutique type standards for £150 per room per night. No return planned!! Plastic dispensers for toiletries? Please!
Quiet friendly Hotel and staff with no mobile phone reception! The Chef is out of this world.
Helpful staff and peaceful location None
Friendly atmosphere; Excellent food
Friendly and warm staff especially at breakfast
The whole experience was fabulous from start to finish. Log fires, comfy armchairs, superb food and staff for whom nothing was too much trouble. I'd unreservedly stay there again anytime and recommend the Hotel warmly. A wonderful opportunity to escape the bustle and relax.
The breakfast was very good, the staff were very helpful. West Arms has a very friendly atmosphere.
Very plesent staff, very friendly N/A