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Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
liked the location bedrooms need to be upgraded and suites are small
Located as close as possible to the excellent beach. I am happy I took a room with a sea view. Free parking was also handy for me.
Location close to the beach, restaurants and shops. Room little bit old fashioned, long way from reception.
Good location beside the beach. Nice breakfast. Having to pay for gym and room safe
lovely room with jaccuzzi on the deck, close to the beach sterile anonumous athmosphere
All the staff were so obliging and helpful - the facilities were excellent and the food was great. The bed was very hard and I found it difficult to sleep on it. By the time the week was over my neck and back were very sore.
everthing was perfect
The staff were exceptional in all areas and recognising my wife's birthday and arranging a breakfast surprise just made it. The breakfast was excellent every day and made the overall value superb. We only ate in the Feng Shui Asian restaurant but it was by far the best value meal of our 5 night stay and of outstanding quality. Nothing about the hotel but watch for the prices outside! Cocktails were 6 euros in the hotel and 8 euros outside!
As a solo traveler, the comfort, the location, the security and english channels on the tv were important. I enjoyed my stay and would go back. This hotel is part of The Nostrum Resort so Sir Anthony and Medditerian Palace are all in same complex. Glad i choose The Cleopatra, very nice hotel.
Excellent service, quiet, comfortable and well located.The Feista held on Thursdays was entertaining. The public areas are overstyled!
The location was great. The hotel was clean with good facilities. The food was average and the rooms are ready for decoration.
The staff were very friendly, the hotel was central to everywhere. The pools were nice and clean. We went half board and the food was lovely, plenty of choice of meals to suit everyone. I got fish one night and it was cooked fresh infront of me, really nice. The cleaners were very friendly and did a brilliant job. Only bad point, when checking in had to wait nearly an hour, staff on desk were very slow and I noticed same problem with others but after We got checked in had a pleasant stay, from bar staff to cleaners was made to feel very welcome. I would definately return to this hotel.
The hotel is at the center of the tourist area and at the same time by the beach front. The hotel is clean with good facilities. The swimming pool area is very well organised with four different sections of the swimming pools. The entertainment team is excellent and they always have something going especially for the kids. The food is excellent and of a very good quality. The staff is helpfull and friendly. Good value for money. Having to wake up early in the morning and place your towels in sunbeds around the pool area to reserve a place for the rest of the day.
very nice pool good choice of food staff very helpful corridors need new carpets and some floor tile work in need of repair around pool
The Conquistador is an ideal situation and people return to this hotel year after year!
location everything else- not friendly staff, not comfortable beds, noisy disco in hotels yard. No minibar or even refregirator, you have even pay for the safebox. For me the most terrible hotel in spain/
The location was excellent and the food was even better. I thought the island in the middle of the pool reserved for privileged guests as offensive and very discriminative. If the H10 wants those type of people they should make it a 5 star and not a hotel for hard working less better off guests. Reminded me of a monkey island in a zoo.
Nothing. The food was absolutly horribly bad.
Hotel was convenient for all the shops and facilities of the resort. The staff were very helpful. Good entertainment at night. Very clean hotel and the rooms and public areas were kept immaculate. Food quantity and variety was very good, however, some of the quality was not up to standard. Also the food from the hot buffet was not as hot as we would have liked. Often by the time I got the food back to the table it was onlt luje warm. Meat tended to be tough, especially the steaks and the lamb chops. Mine was raw in the middle on occasion.
i asked to join the expo club as this was our 4th trip to your hotel. can you please send me the necessary forms to join. i was happy enough except that we didnt get to the pool and chill out area on 6th floor.
Good location, very friendly staff, good cuisine, very clean and comfortable.
We didn't like the room and we moved to the cleopatra hotel in the same resort wich was much cleaner and the view was awsome-to the ocean. The pool was cleaner. The furniture was old, the sheets were not as clean as for a five star hotel. The hotel was almost three stars.
best location in tenerife bathrooms need refurbishing
Relaxing and friendly No
I liked the admophair the staff the breakfeast and the other meals
Room smaller than expected
location and views bathrooms very old fittings
Nothig much Many things:1. Its a very noisy hotel situated in the heart of the pubs zone, which means extermly loud noise all night. 2. We got a room with a door connecting to a second room, the people from the other room were able to open the door and enter our room,they did it one time when we were out, and one more time when we were inside, and saw them. The hotel management did nothing about it !!!
location was great, beach was beside hotel. entertainment was provided every night. airconditioning was provided without any extra cost, buffet breakfast and dinner was good too. you can hear everything from the room next to you, bad sound proofing, eventhough, you could not hear music from outside too easily.
I liked the warm welcome from staff and that they were helpful when I asked questions and needed extra pillows and towels. I also like the pool and the ability to go on to the beach front from the hotel. I did not like the dining arrangements as it was not always easy to find a seat and to access the food counters. I found the food very bland and diffident (and sometimes unrecognisable) I think for the same budget the chef could be more adventurous and could make the meals more appetising and appealing to more people.
|Good position on beach - easy public parking Very good and substantial inclusive breakfast Near local bars so quite noisy until quite late. Air conditioner not effective and did not want to open windows - other guests said the same.
The hotel location was very good. Close to beach, resturants and bars. . Too close to Veronica Strip. The noies went on till six am then the cleaning staff started up at eight am. Not much sleep was had.
it was near to the beach, and the weather. the lifts not working, and the noise.
Nice room with with kitchen and refrigerator, good food. To much noise at night, they block door 1/2 hour before you exit of noon, you have to talk to them to activate again the card.
Very good location, low rate, exellent evening show, various dishes for dinner/ The breakfast wasn't so good as the dinner, also there was very, very noisy
The location is excellent 2 min walking to the beach, and the rooms are cleaned and towels changed everyday . also you're next to almost everything from supermarket (Spar express 5 min) to the beach front walking venue.Cleaning Staff is very polite and make you comfortable When I came to check in the welcome was really cold (the worst I ever seen in any of Tenerife's hotels) I was told that room was not ready yet even though I came at 1:30 pm. also at night the noise is unbearable the hotel is located next to CC veronicas a life night venue where the music is played till 6: 00 am everyday (if you want to stay in the hotel you have to buy some earplugs it'll do the job).
Cleanliness of rooms,choice in dining room,helpful and courteous staff One lift out of order,showerhead loose in socket resulting in splashing out of bath area
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
The room was always clean and the staff were so helpful.
Ecological sensibility, calm atmosphere, friendly and capable staff.
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
the best thing in the hotel is eight swimming pools! room could be cleaner
Good food, locality and facilities. Yes. At the poolside young adults were allowed to play music without personal headsets therefore annoying guests.
Staff were friendly and tried to help.Public areas of the hotel were comfortable . The beds were uncomfortable , the room wasn't clean , there were no tea/coffee making facilities , no drinking water , and very poor sound insulation - we could hear clearly normal-volume conversations in neighbouring rooms .
Excellent location, good value for money. Food was boring, service was a bit poor. Rooms needs renovation.
excellent location and pool and breakfast choice The hotel reception was the worst I have experienced . 45 mins to check in. Clueless and could not care attitude. Needs major surgery
Location Unhelpful and unfriendly staff, the length of time at check-in, poor choice in the buffet, overcrowded restaurant, lack of pool side service,
the location was perfect for us the rooms both refurbished and not were small and nasty the catering was horrid and there were too many people for the facilities not enough sun chairs and we were asked to pay for pool facilities i,e, towel and cushion we were under the impression this was a luxury hotel it ruined our 30th wedding anniverary break
Excellent facilities and value for money.
the food was very nice with alot of selection and the rooms were nice it was all very good but we were among the very few young couples
Great central location. Decent selection of food. Nice pool and plenty of sunbeds. Very uncomfortable beds! Noise from surrounding bars at night
the friendlieness of the cleaning staff and house keeping staff. also that it was comfortable for older people. The pool area was also very pleasant. We arrived and our hotel room at 5pm and it was not ready. I specified that I wanted a hotel room on the 3rd floor or upwards. They said at reception that this was not possible. So they put us in a room on the ground floor for 1 night. It was uncomfortable and loud. We did not get much sleep after our long journey from Germany. The next day they said they would change our room, but only to a room on the 1st floor which was not what we asked for, but it was better than the room on the ground floor. This room was also wrong. We booked a twin room and this room was a double room. So they had to put in an extra bed. This took about 3 hours to organise. We were in Tenerife 2 days, and were still not happy with our room. It was a nightmare to organise. The staff at reception were not very helpful and sometimes agressive and not very understanding. We had travelled so far, were so tired, and they did not make this any easier on us. We understood that the hotel was busy etc. but I booked the room in November and specified exactly what we needed, which was not alot. When we finally got the extra bed in our room, we then began to enjoy our stay. But this was after 2 days in the hotel.
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
Very pretty place, very clean, great location.
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
Hotel was very clean Pools were large and clean Rooms - 2 bed apartment was fantastic sixe and English channels on Flat screen tvs. Great sea view and pool view, security at hotel was great. Restaurants and places around hotel were really cheap and good value. Weather was really good Hotel staff were really friendly and room was cleaned twice Supermarket was also useful. Kitchen area in apartment had all that was needed and more. No sandy beach nearby, only rocky pebbled beach.
Nice sea view. Good facility for family guests.
excellent value for money excellent standard you know what you are getting no cd player in room we always had one on previous stays also no breville toaster there previously did request replacements but never recieved
Totally relaxing away from it all experience - bliss
The rooms were very nice - roomy, clean, and comfortable. Kitchen well stocked with utensils. It was nice to have a little convenience store on premises. The bed was a king which is unusual for most Canary Island motels. No beach, very early check out time - 10:00 AM, and construction noise while we were there. It is like walking through a maze to get to the pool and the gym which have limited hours.
this hotel is one of the finest I have stayed in, so good that on returning home I immediately booked another holiday
That the bins and towels were dealt with frequently and all staff very helpful.Facilities were clean n tidy Nothing
The accommodation was very well equipped and provided good comfort. The restaurant service was quite poor. We had to wait for 45 minutes before being served with our first course. The main course vegetables were not fresh. The sauces provided had been previously served at another table. We did not eat there a second time.
relaxation on going maintenance construction site next to hotel
Well equipped apartments within a timeshare. Spacious. The price of wifi.
Lovely apartment Food in main restaurant, freezing cold pool, and lack of entertainment.
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
russian-speaking guest assistance service
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Good location (at the beach) and the service is very good.
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
Location was perfect staff excelent None
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
this hotel is fantastic , The hall is fabulus
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
The reception staff were so friendly and helpful. The air conditioning was not great for the heat in August.
Well located to reach different places in walkingdistance In comparison its not worth 4 stars.no balcony ...
very good location ,near all the shopping center and beach ass well about 5 min walk small swimmingpool and not working jacuzzi but i didin't use them
The blackout blinds were terrific.Even if wanted to have a siesta the room was pitch black,and with no children about it was nice and quite. Nobody uses the bar therefore it was hard to find a bar person.
cleanliness of rooms and location no balcony to sit out on just a door that opens with a railing around it
The position of the hotel and helpful staff. I thought after 9 nights the food was a lacking a little in variety
Location was excellent although the hotel is dated it was very clean. The breakfast choice and quality was also excellent. Having to pay for extras such as a key for the fridge and a daily charge for use of a towel and matress at the pool. Charges should be included in the booking costs. The service at lunch time by the pool bar was very very slow.
Location of the hotel. Nothing
If you are an aged couple (person, group, ...) and you need a very calm hotel with classic services and special common games for your age, I recommend you this hotel. (I insist if you are a young person, forget this hotel) If you are a young person(couple,...) and you need live atmosphere with good access to sea and good pool and room, I don't recommend this hotel to you. (I insist if you are a young person, forget this hotel)
I had a very comfortable stay at this hotel.
Stay at the Hotel was OK. Food excellent. Staff was very kind and helpful. I would like to get free internet, possibility of WiFi. There was to noisy on the hotel yard in the mornings (Maybe dustcart)
meals, location evening entertainment would be improved if early disco/fun session for children
The location was great.The food was lovely.The room was very clean and comfortable. Two members of the restaurant staff treated us poorly. One girl was very aggressive to us and made it very uncomfortable for us. We didn't eat in the restaurant everyday because of this.
not enough english tv channels.
The food in the restaurant was quite above average quality. The night entertainments was nice.
Great little family run hotel ,superb value and friendly staff. Will always return here No tea and coffee facilities in room
Superb location, close to shops and many good restaurants. Friendly helpful staff and a superb peaceful relaxing experience. Lovely rooftop swimmig pool ! Air conditioning didn't work too well ...
friendly small hotel, no sure if they cleaned the floors in the room, breckfast could be better
the bed was very good and it was not expensive
Best option for an one night stop-over should you need to catch an early boat liner to other islands. Elegant old-style downtown hotel. Day and night compared to huge beach-like resorts nearby. Lovely pool in the roof floor to relax with nice views over Los Cristianos. Very good service. Particularly desk manager, Andres very polite and helpful. Showers need urgent renovation. That could be quite uncomfortable for a longer stay.
Lovely old style Spanish hotel with a modern twist. The staff were very nice and friendly, the pool area was quiet and relaxing and the room was ceaned each day. There was a great selection for breakfast each morning including yogurts, cereas, fruit, breads and a good selection of cooked foods.
pool on roof superb
We had a fantastic holiday, the staff couldn't do enough for us.We especially enjoyed the pool area, it was so relaxing and quiet - an added bonus was the daily treat of fresh fruit!
Good location, nice pool on roof. Pleasant hotel staff. Found cockroach in the room
Excellent heated pool on roof. The room 401 has wall with restaurant kitchen so expect some noise in mornings. There was just two tv stations available
The stylish interior Poor cleaning.
The seaside view, calm environment, friendly personel I would expect more choice of food at dinner time, especially salad.
there was a great selection of food both for morning and evening to suite all our family need. the only thing was the gym facilities were quite expencive for just a simple sauna or steam room they would of got used more by the family rather than the once soon as we saw the prices as a family of 4 and the woman was slightly mean also to my youngest son, but that is minor to be fair everything else was good.
Clean and friendly hotel with good facilities. Lack of staff for example only 1 member of staff covering 3 bar areas resulting in slow service and some lost business for the hotel. Meals not quite up to 4 star standard.
excellent view on the sea with good rooms and staff no beach facilities nearby
Good food, nice room, very expensive drinks! Nothing to do around the hotel. The area was just too quiet, except for the planes over our head! There were too many empty shops and cafes. The bus stop was a long walk, and there was very little bus information.
Almost everything! Cool decor, perfekt rooms with beautiful views! Super Hotel! There is just one problem, the pool is filled with children, is was actually not a swimmingpool but at playground...
Ocean.... and ocean.......... N/A
Friendly staff, convenient location and genarally a nice area at a bargain price! Nothing, absolutly no complaints
The room 701 was lovely - we'd like 719 next time we stay as it is on the other side of the hotel and gets afternoon and evening sun No tea or coffee making facilities in the room