Would you like to save as your currency permanently or for this visit only?
AC didnt work
Clean hotel and well situated in Cusco Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.
amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!
Really enjoyed my stay here!
The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful. This area of town seemed very safe to us and we did not hesitate to walk through the area at night. Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.
Location, view At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy. The hotel is a little old and could probably use a face lift.
For us it was a "new experience" as it was our first time to Cusco. Get to know new place to stay Given the facilities and location and that it really caters for tourists, very much over priced
Excellent customer service
We loved the lobby and historic charm, wonderful breakfast, great location where you can walk to everything and delicious restaurants near by. The rooms were large, comfy and beautiful. Overall I would stay here again and recommend the hotel. They don't have dual temperature control so without AC we were very uncomfortable while sleeping. We opened our window and it does get chilly at night but we were at ground level facing an alley way therefore no breeze. We requested a fan which helped but it was loud.
Just Okay hotel. Not too pricy, and in a fairly good location. the restaurant in the hotel was also nice and satisfying. Unlike all other hotels I stayed in Peru the Wi-Fi in rooms was in additional charge although my understanding at the time or reservation was that Wi-Fi will be offered as a complimentary service, not only in the shared space but also in room. Also, all others hotel offered complimentary two bottles of water due to poor water quality, however in this hotel the bottles were offered was an extra charge which was also disappointing. There was a heater in the room but it wasn't working. The socket was burnt and unusable.
Hotel is built around a series of beautiful courtyards. It has a good location. Good service.
Clean, spacious, great staff
Very helpful and friendly staff, and a nice relaxing building design
Hotel was modern and very clean.
limpio, cuartos amplios, free internet, since it is a hotel in a tourist city of cusco, i think that the personnel should be knowledgeable of things to do in and around the city, especially since the guests will most likely be tourists that want to know what to do... for example noboday told us about the city tours, and when we found out about it, we asked at the front desk, and they did not know the times, or where to get tickets, etc... also, they did not know about kusikay show... i had to go online to find out all the details... sometghing they should have the information readily available... this lack of knowledge of things to do in the area is something that should be included and should be improved by the hotel...
spa was good, very kind people windows were not so well done...wind can come inside the room