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Staff was friendly and very efficient. Hotel was tastefully decorated and rooms were comfortable, modern, and very clean. Very nice saunas and rest areas in the spa. The hotel's parking was not very convenient (in the back of the hotel and no direct access to the hotel which means you have to take a short walk around the block.....no very convenient with luggage and when it is raining)! The steambaths in the spa were very disappointing. They were not very hot and there was not much variety between the different rooms.
by far the best hotel in town - sorry village. luxus has its price.
room location not well explained, room was in semi basement
we spent a memorable . Lovely room, great spa, restaurant 1 star michelin an snow . The tea buffet at the bar is very good. they do not have a menu in English only German and the personal staff could not explain to us the menu.
Location, just steps away from the main train station and the shopping area. the pillows were not so comfortable.
Although I only stayed the one night, the hotel was a perfect location near the station and centre of town.
The location near the station was very convenient, and we found the hotel to be very smart and convenient for local trips. N/A
The hotel is an easy walk from the train station, yet is not impacted by noise from the station. The staff were friendly and efficient. The room was very comfortable.
The hotel was next to the train station which made it very easy for us to transport our luggage. We took the Glacier Express this day, and the next day were on our way to Innsbruck and Salzburg. Great location.
Good Service and value of money
Very pleased with the room. The entrance is very two star. The reception area is also mean for 4*. The room kettle should be fitted with a Swiss plug. (Reception immediately provided an adapter but that's not the best solution). Could the road maintenance people outside the cafe next door be told to provide a temporary walkway. Dragging cases over builder's rubble is not the right image for your new 4* guests.
Close to train station. Delightful breakfast. Very clean. Modern bathroom appliances With great shower. Modern interior design. Switzerland can be pricey
We loved the hotel. It is first class. It is a great place in Chur.
We only stayed one night but were very happy with our room, which was smart and comfortable, and with the location, near the railway station and near the town centre. Breakfast was good Nothing!
Convenient location. Excellent breakfast. Friendly and efficient staff No. Everything was fine
Wellness area Very small living room and bathroom
Great staff, very friendly. My wife had birthday that w/e and the staff really treated her that day with special surprises for breakfast and dinner. The Spa is small but very nice, great relax-rooms with view! Restaurant and Lounge are very nice and stylish. We'll definately stay again. Rooms are very clean and overall everything is there, however, not matching the great Spa, Restaurant and Lounge wow-effect. Room could be nicer decorated.. but still top!
The location was perfect. The staff was very helpful and pleasant. There was a computer for guest use in the lobby free of charge which was useful. The buffet breakfast included in the price was plentiful.
It's location, near the mountains, walking trails. I enjoy a more rustic feel. This is not at all a complaint. However, the nearby town of Sportz and their accomodations are more to my liking.
Dining, Location, Spa/Wellness I prefer rooms that lock automatically when I leave the room. On one occassion I returned to my room and found the door unlocked. Staff had cleaned the room while I was out. I don't know if I left the room unlocked or the cleaning staff did
Friendly staff. Excellent high quality breakfast. Very nice indoor pool. Very spacious, sunny room. Windows were to the main street, but we stayed in the off season and it was absolutely calm.
The room was very pleasant. It was very clean and the hotel is well looked after.It has a nice quiet position with car park. I think that for a four star hotel the room could be provided with a mini bar. the breakfast was v disappointing - no bread!!!!
Privately owned,a mix of older & younger staff all trying to please. Nothing seemed to be too much trouble. Quite well situated for the old & new town.
Well located in the old town of Chur. Our room was in an adjacent building, fourth floor, charming and spacious, open to roof timbers.
Nice furniture in room, great breakfast, helpful staff no lift for the rooms in the building across the street. We knew this in advance and we only had to bring up the suitcases one flight but it was the only negative.
Very little. Hugely overpriced for a tired hotel, which is in need of total renovation. We booked a superior double room. If this was superior, I hate to think what a standard room is like. For the same price we stayed in a 4* hotel in central Rome with luxury marble bathroom. We were extremely disappointed with this hotel.
Attractive looking hotel Small room size. It would have been helpful if the menues were also in English.
big bath tub. location. way over priced! the bed looked like bunk beds put side by side. the TV was the size of a postage stamp. the furnishings remindered me of my hunting cabin. very small room, did I mention it is way over priced!
Location in old part of town-parking available-helpful staff- nice to have a radio Lighting in bedroom-too dim to read-also surprised that not energy saving
Warm welcome and helpful staff. Restaurant is charming but none of the three dishes that we ordered corresponded to the menu description. The service was good but the kitchen appeared to be overwhelmed.
As I pointed out to the receptionist, The Stern is not worth 3 stars - it should have 4! We have stayed in many 4-star hotels that were not nearly so charming and pleasant as the Romantik Hotel Stern. The waitresses were very friendly - a little too much so. It was overbearing but they meant no ill.
The hotel was first class with friendly and efficient staff, excellent food (I strongly recommend the half pension deal). The swimming pool, steam room and sauna were splendid. My single room was not large, but was well equipped and enjoyed a splendid mountain view from the balcony. The hotel was within easy walking distance of the village and regular postbus service. There was no internet service in the room, and the facility in the hotel lobby was unreasonably expensive. I suspect that when the hotel is busy, car parking may be a problem.
Relaxed friendly atmosphere but staff very caring and efficient - designed to appeal to visitors of all ages. The hotel dog a great bonus for all!
We were given one of the "new rooms", which turned out to be a lounge and separate bedroom. The lounge area had a bed-settee and a small kitchen area (although we only made use of the fridge). The hotel is situated in a very good position in the Old Town, but is only a short walk for the New Town and Railway station and other transport facilities.
The hotel was central in the town of Chur
Quiet location in old town. Stayed in spacious new room with wonderful walk-in shower!
Hotel is charming,clean,quiet, and easy 5 minute walk up from train station. Surrounding old town district offered nice shops and excellent restaurants.Staff friendly and helpful to english speaking guest. Great find for a quick trip.
Nice room, great breakfast, nice bar, friendly staff
position in old town- views room was very small not much room fro 2 to move about
Easy walking distance from the train station and a delicious breakfast.
location, staff, breakfastroom tv is really very small and too high up
It is located in a quiet and aesthetic part of the old town. The carpeting is ugly and so is the smell of smoke in the bar, which permeates the entire hotel entrance. You don't get a very positive first impression to what is otherwise a wonderful hotel.
The breakfast was very good. As soon as something ran out it was replenished. We are not used to smoking being allowed in hotels in Australia. Even although there was none at all in the rooms, one did have to walk through the foyer which was very smoky. We are very surprised by the number of people that smoke. Just amazing. Australia is very much advanced allowing no smoking in restaurants pubs workplaces etc
Verry attentfull personnel. Especially the resaurant (head and employees) made a very srtong impression. Good team! Sorry, but the view of the room was xery limited and there was a noise level from traffic that did not allow to sleep with an open window.
Comfortable and hassle-free hotel with a surprisingly good restaurant. A great choice for motorists that prefer to avoid the city centre.
Great Location, 5 minutes from Chur Centre, 2 minutes from motorway. Staff really helpful.
Staff were very helpful. Breakfast was great. Noisy
Car park near room. It is not hotel - motel... Under high-voltage lines and background of the main city. Power adapters need additional deposit and reception are closed at evening.
Outstanding view over the city and the mountains. The staff is very helpful. Good Breakfast.
Very friendly staff and the room rate did also include a ticket for the lift up the local mountains. Booked a standard room, this was very basic from my experiences of European hotels. The pictures on this site are of the premium rooms.