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location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds
Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable. Food and drinks in the hotel are very expensive.
Everything the service and room was excellant no
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
Location and ocean-side views over-priced food and drinks
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
Go to beach
The room was spacious, well equiped and very comfortable.
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
Good location with good parking. None
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
We were placed in a corner room with views from two sides; we could awake in the mornin g to the sound of the surf. Wonderful experience in a very nicely appointed room. Breakfast seemed on the pricey side!
The hotel's fantastic facilities made the short stay quite memorable. Eating at the hotel's restaurant was a highlight of our stay. The room we had was excellent although quite small. I knew it was one of the standard rooms, but have stayed in better for an equal or lesser price.
This is a beautiful luxury hotel in a perfect location on the beach in Saint-Jean-de-Luz. The service was extremely friendly and professional. Though the spa is beautiful, it could use a somewhat larger and better equipped fitness room. It would be nice to have a price for a room with breakfast included.
Having visited St Jean de Luz before I have always wanted to stay at the hotel and it met all my expectations. Thank you. Was disappointed the Restaurant was closed for Dinner.I Hope to revisit . No
a nice building in a quite area next to the centre with a good ocean view nothing is included in the over priced rates, for example breakfast 26 euro,garage 20 euro, pool and sauna 30 euro
Great location just on the beach. Valet parking was excellent. Nice Aircon. A very comfy bed with a duck feathered mattress. We decided to pay for the entertainment package on the tv which stated that we would get free internet service with this. Its false advertisment as you have to buy credit for the wifi.
Lovely hotel with very comfortable and well equiped rooms, and a fantastic location right by the beach. The terrace is a great place to have a relaxing before dinner drink. Having to pay to use the pool.
Convenience to center. staff frienliness
the way we were greeted on arrival. a little rushed to dinner
Glorious view Nothing, but bath could be difficult for some
We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen
It is ideally located with easy access to bakery and regular shops. It was great to have the small kitchen in the room especially when the kids needed to eat early in the evening. Also the restuarant allowed us to take food up to the room, best of both world's. I would go back to the hotel but I'd bring my own pillow and also to beware that the majority of people staying there are older and I was very aware of having the children running around.
location, room our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out
The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation. Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.
location, excellent views and quality of apartment
The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it! I liked it all.
They had booked a large party of young sports men who were out late at night and were very very noisey on their return and distrubed two of our nights sleep.
great sea view with big balcony. fantastic facilities for cooking and keeping things cold. also great bathroom plus ideal for kids and I don't have any! pool closed but probably because out of seasion
Being so central
The room and everything in it was sloping. Very uncomfortable and disorientating. The hotel was not full but the hotel allotted what must be the worse room. The bathroom was like a not very nice antique and the noise from outside the hotel horrendous-no soundproofing no double glazing.I feel sorry for anyone staying here longer than one night. One of the worst hotels I have ever stayed in. Depressing experience and worst value for money.
Location was good and the price was reasonable. Loved the old fashioned lift. Comfortable and relaxing although it was disappointing that on my second night I was told that the hotel bar was closed. Although it was two in the morning the hotel information pack clearly said that it was always open.
Excellent location and friendly service.
Great location. Right in the heart of Bayonne. Could walk to everywhere from the hotel.
We found all was very good.The car parking in the allocated place was rather difficult but all in all it started off our holiday well.
location Facilities too basic
Location and excellent breakfast buffet The room had a slanted floor which translated into a slanted bed - akward sleeping....parking facilities not far away but you needed to collect from and return to the front desk the gate's opening card each time you used it .
The location of the hotel was very good The room was quite small and dark considering it was supposed to be 'superior'.
Grand old hotel in wonderful position, maintaining its historically high standards. Some confusion about the two restaurants, which seem to share the same dining room but offer different menus.
I liked my staying in the hotel. Good lacation.
location and view from dining room place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.
Everything, the rooms are luxurious, the staff is professional and friendly, the building is beautiful. The best of European hospitality. And the food...glorious!!!
Entrance to the Hotel was fabulous as were all the communal areas The room we were issued was in need of repair and re-decoration
Pool area , bar and restaurant are excellent. Our room was small and the bathroom was dated.
Location Location Location Parking Area No Lighting?Staff could be frendlier.
Nothing except close to beach This hotel is total rip off. Its way overpriced and old fashioned. Had to pay on arrival.Noisy and food was way too expensive. Never again!
The room was a very comfortable size for three people. It's in a great location, very close to the beach and restaurants, but not in too noisy of a location. The hotel staff was also very helpful and accommodating to our needs. They went above and beyond to help us out!
Location Parking was difficult to find, the room was very small for 175euro a night, front facing room very noisy, no working air conditioning.
size of room air condition not working for two nights. blockage in waste water outlet pipe - when advised for the next visitor they were already aware of it but still put us in the room!
The space, situation and cleanlines
I would rate this hotel as a 3 star hotel rather than 4 star. It was clean & nice but not what i'd expect from a 4 star hotel.
Very helpful staff
Location They invited us for breakfast and told us it was "included" and then charged us for it. Breakfast is horrible including eggs made out of some mix and watery and very little to eat. Rooms are VERY small.
The hotel was in a central position and there were parking facilities. The evening dinner was excellent. Breakfast items that were shown on the menu weren't actually available and would have been charged to us at full price had we not complained. The normal room rate is very overpriced but is good value at the special offer rate that we paid. There was insufficient drawer space in the room and the air conditioning unit was very noisy and would not switch off.
Staff very good and the room perfect. We got upgrade because we were in honey moon.
the location. Very convenient to all main places in Biarritz. the room was nice. The shower was missing the piece to hold it to the wall on top. I was very annoyed when at 3pm I wanted to get some room service and the restaurant was closed! I guess is a problem in France not only of this hotel.
Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.
It was very central to everywhere,airport,beach,bus stops,etc. The lighting in the room could be improved
Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!
the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere
Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six. Everthing excellent.
Very friendly and polite staff with good English language speaking skills.
Hotel staff were excellent. Very friendly and very helpful. If you are not up early breakfast drinks i.e. coffee, tea can be cold and fruit salad finished.
location excellent.staff really great .good breakfast and with car parking.its a no brainer -book it
The staff were extremely helpful .Nothing was too much trouble Needed a shower screen
I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again. The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.
It would have been nice to have had a separate lower cost brasserie type restaurant.
Excellent on every dimension, but few english speakers for example in the restaurant. So you need some french or a willngness to experiment. Nothing.
The tranquility & peacefullness of the setting, overlooking the Lake with it's own active wildlife; ideal 'escape' from the bussle of Biarritz and St Jean de Lux. The comfort & quality of the Hotel , embracing the friendliness of the staff and quality of the Cuisine.Arriving after lunch , the Staff provided cold plates of ham & cheese, which , with local Vin Blanc was very welcome after a 3 hour drive! Perhaps explanation of means of communication between Pool & Reception and the routine at breakfast , including guests making their own coffee, could have been explained on arrival , to avoid misunderstandings. Otherwise , no complaints!
quiet and relaxing hotel with excellent staff. rooms and pool excellent, we didnt eat in the hotel as we felt that the food was extremely pricey. would not hesitate in going back all the same
This hotel is a ver especial place The decoration, the food, the view, ..... Very relax and the atmosfare is relax and luxery.. Highly recomended.
Fantastic setting, fabulous food
comfortable, clean, quiet, relaxed atmosphere
good food , relaxing setting , excellent bathroom / bed , very helpful wine master , in the main very friendly / helpful staff food was generally a bit pricey , head waiter was rude / unfriendly
Beautiful room and surroundings. Enjoyed having breakfast by the side of the lake.
This hotel is amazing! The rooms are lovely and very large, the views spectacular. We were there for a wedding, which was one of the best we've ever been to!
very central and very comfortable
Facilities on offer within the hotel and its position in the centre of the town Could do with a bit of an uplift as the decor was a little 'tired'
first room smelt of smoke
Free internet access No tea or coffee making facilities in the room
Clean, comfortable and welcoming Breakfast was not value for money. Only one member of staff available for most of the time, the othere was delivering to rooms. €15.00 definitely not value for money.
Overall really enjoyed staying at this hotel. The only downsides were that there was no parking despite this being included in the specs on the site and the 'garden' of the garden room was a rooftop overlooking other buildings.
The room was great but the bed was a bit to hard for my wife We did not have any problems durring our stay
excellent position for access to town and beach. Lovely looking spa but quite expensive for a familly staying for a long weekend- would be ok for couples
certain members of staff were unhelpful and confrontational. They should not shout at their guests but try to help them enjoy their stay.
Excellent location, comfortable rooms and friendly staff. Certainly will come back again!
Was good value although room small but with free parking it gave us the opportunity to explore the area
Good restaurant for dinner & breakfast The description "1km from town" should more accurately have been 2km from the centre
Staff very efficient and welcoming.
It wasn't noisy at night. Staff were pleasant. Hotel is too far from town - 2kms. It is very worn and tired, needing a renovation if it wants to keep 2 stars next to its name. Room in eaves meaning you couldn't stand upright on one side of the bed - where the luggage rack is kept too, which was a nuisance. Bathroom is small and badly designed - can't sit on the toilet with the door closed unless you are under 6 years old.
Restaurant and pool area very nice, good food in the restaurant. A little way out of town by car Rooms were a bit shabby and no air con or fan
The very pleasant receptionist made us welcome. The room was exceptionally clean and comfortable. The restaurant well appointed. Could have had more in the way of toiletries in the bathroom but this a minor point.
Good location, very clean, excellent food, lovely patio at the back Both room and bathroom were quite small and only one pillow each provided
It was well located. There was little cupboard space in the room.
Friendly, polite and helpful. Good buffet breakfast and evening meals. After the first night the spare toilet roll and the plastic cups were removed, also the shoeshine block was not replaced after being used and disposed of.
A good hotel, excellent cleaning, friendly staff. Very noisy at night from people walking along the embankment.
A great room with a great view in a very well located hotel. Staff was friendly and hard working.
We stay here for a week-end visiting Biarritz. The hotel is very well located. The rooms are small but very pretty and clean. The bathroom also small but new and clean. Perfect hotel for a week-end in Biarritz! As it is located in front of the beach, there is no easy pace for parking. But anything is perfect!
The hotel is very well placed just in front of the ocean and very close to the centre of Biarritz. You just have a street to cross to be on the main beach. The room is comfortable and I loved its design. Nice view on the ocean (room on the ocean side) and if you closed the windows, absolutely quiet, otherwise the noise of the ocean. No private parking place. Public parking (casino) very close but might be a pb in high season and week-ends.
Staff very friendly, excellent facilities Wooden floors not very practical for sound. Breakfast expensive
excellent location- very clean-friendly staff and very good breakfast
The check in was faultless,even though we were later then anticpated,the location is excelent,ideal for shopping or going to the beach or even getting on a bus to go out of town.I Would definitely stay at the hotel again,also it was very good value for money.
The location at the Grand Plage with the ocean wiew. Small slow elevator, expensive in relation to standard, bathroom poor standard with bad smell.
the hotel was adequate for a short stay,I would not like to be there more than a few days as the facilities were quite basic. Rather plain.
The staff were very friendly and helpful. The hotel has a great location right on the beach and we had a partial sea view even though we ordered a courtyard view. The room was quite small but had everything we needed and was modern, clean and stylish.
Hotel staff were very friendly and helpfull
Very nice view from terrasa, cafe and pool
Everything Limited selection and quantity of food
The Hotel is clean and relaxing loved the roof top pool. We wanted to eat in the hotel but on 2 occasions the rooms were taken with private parties, not impressed.
We were travelling from the Costa Blanca to Poitiers and it was an excellent place to stop. It was our first time in Biarritz and we had time to see the city and drink a few beers by the sea front.We had dinner in the hotel which was very good. Normallt we would eat out but we were not impressed with the restaurants in Biarritz. We selected some champagne coctails from the bar menu which arrived 20 mins later after the bar staff had received some training!
Comfort and friendly staff. breakfast needs to be improved for Irish residents in the hotel
Nothing special, just good for thus price.
Hotel very central to surfers beach, shops and restaurants. Room large, clean and very comfortable bed. Good sized bathroom with towelling robes. Rooftop terrace and heated pool amazing with fantastic views of Biarritz. Staff at reception were very helpful and polite. They recommended and booked some lovely restaurants for us.
location excellent. found all staff were welcoming, friendly & efficient spa was closed and was one of reasons for choosing hotel. breakfast €23 too expensive
The rooftop pool and terrace are spectacular at sunset.