Very nice accomodation in a quite area just a short walk from the beach. Rooms all very modern and clean and comfortable Could have done with a supermarket within walking distance
The staff was friendly and helpful.The accomodation and location were pleasant and peaceful .Comparatively very good value .
location to beach and biarritz ,airport and major road not user friendly in room and lack of confortable seating, bathroom not user friendly and lack of storage space, this place need a face lift it is showing its age...also we did not get the room that was reserved for us altough we had book the room 6 months in advance, we had paid 500 euro to upgrade to a two bedrooms, we were not very happy
Outstanding contemporary design and appearance. Friendly assistance from staff. Whilst there was an lovely spa bath in the room it was difficult to operate as there were no instructions. A shower would have been desirable. These small details demonstrate what a high standards this hotel offers
We like everything There is no shoping around.
I was very impressed with the ambiance of the hotel, the atmosphere etc. No I liked everything about the hotel.
A beautiful location, away from the "maddening crowd, with a lovely ambience. Loved the decor with a touch of the best of Indonesia ; great for those who love the sea and surf (also golf). Very welcoming and helpful consierge. None.
the man who greeted us on arrival was very friendly, spoke English extremely well and was very helpful. The room was spacios, clean and very inviting. On leaving we were given wonderful advice on places of interest along our journey. Will definately return. thank you
Brand new building - tres chic - avant garde to a fault. Expansive common areas exquisite. Helpful and pleasant reception staff. Excellent facilities in room we had; big refrigerator, micro wave, DVD, stereo, etc., but no English TV (seemingly infinite number of French and Spanish channels). Parking adequate, but unsecured. Close to beach. Good wifi, but make sure it works on check-in; ours only worked the day after we arrived, due to some lag in setup. Not inexpensive, but reasonable value for price, and worth risking deposit. We were in the hotel in late April, but temperature was 32C, and air conditioning was not operational. With only a duvet, sleeping was difficult. Beds somewhat soft. Not really set up for p't't dej, expensive and very basic - go to fast food place on beach. Limited reception hours, desk closed at 5 PM. As another reviewer has indicated, the hydrotherapy bathtubs can be a challenge to get into and out of.
Good kitchen facilities withi the studio No obvious way to enter the parking upon arrival - we had to ask another guess to let us in. Could not check out until 8 am. Strange and cold atmosphere. No lift.
Breakfast, cleanliness and facilities (hairdryer) Shower attachment not high enough
New hotel, efficient, clean, much nicer than some of the ie formulae one / etaps , which are just a bit too basic for us.Accepts dogs, and good place to walk .very security conscious.very comfy bed No English lang Sat channel. Just one news would be ok !
easy to find, polite stuff, nice experience
Excellent breakfast very clean and modern excellent location Bad position to find restaurants
easy to find, welcoming staff clean with everything i needed nothing
Go to beach
Good location with good parking. None
Well placed and a very good hotel. The room we had was excellent Bathroom in the suite was not good. The bath was too narrow and shower door inadequate meaning that when using the shower it sprayed everywhere which made it a safety hazard. It would not stop me using the hotel again.
Staff were most helpful, polite & courteous We weren't advised before the stay that works were being undertaken at the hotel, the hotel was enclosed in scaffolding, our room therefore had no views.
Everything, first class hotel. Staff helpful and friendly. Good location. Old world charm and character about the hotel building. Everything was excellent.
Beautiful old building that was unfortunately still under renovation. Many parts of the hotel were showing signs of age (the pool for example), but they were actually the mid-century additions or fixtures. I'm curious to see the hotel after the renovations are finished.
The hotel was clean and was quietly situated but convenient for restaurants, shops and golf. Nothing
The room was spacious, well equiped and very comfortable.
Location over looking both Biarritz La Phare Golf course and Biarritz coast. Clean and quiet swimming pool. Great service. 20 up hill walk back from centre of Biarritz. Cost of drinks - 9 Euros for 50cl Biere.
The room and everything in it was sloping. Very uncomfortable and disorientating. The hotel was not full but the hotel allotted what must be the worse room. The bathroom was like a not very nice antique and the noise from outside the hotel horrendous-no soundproofing no double glazing.I feel sorry for anyone staying here longer than one night. One of the worst hotels I have ever stayed in. Depressing experience and worst value for money.
location Facilities too basic
Being so central
Excellent location and friendly service.
Great location. Right in the heart of Bayonne. Could walk to everywhere from the hotel.
We found all was very good.The car parking in the allocated place was rather difficult but all in all it started off our holiday well.
Location and excellent breakfast buffet The room had a slanted floor which translated into a slanted bed - akward sleeping....parking facilities not far away but you needed to collect from and return to the front desk the gate's opening card each time you used it .
The location of the hotel was very good The room was quite small and dark considering it was supposed to be 'superior'.
Location was good and the price was reasonable. Loved the old fashioned lift. Comfortable and relaxing although it was disappointing that on my second night I was told that the hotel bar was closed. Although it was two in the morning the hotel information pack clearly said that it was always open.
Excellently run,newly refurbished and clean throughout, food service good, especially for an en route autoroute location
A convenient budget hotel with facilities that lots of more expensive hotels do not have and they let us check in 2 hours early Nothing
Kettle in room and a great shower The only problem was that there was no breakfast available at 9:30 as the croissants, bread and coffee had finished!!
Easy to find, standard Campanile hotel.
Friendliness and helpfulness of the staff. Excellent food. We arrived at 1600 hours. Dinner commenced at 1900 hours. There was a small outside seating area, where it would have been nice if we could have purchased a beer/wine instead of having to wait until we were eating.
I did not have any serious problems with the hotel although it was in need of redecoration, the staff were fine. Only the price was a problem. Campanile hotels in general are overpriced, the rooms are not really large enough to accomodate three people in comfort.
The restaurant was good,meals delivered quickly. Good variety of menu to choose. Staff pleasant. Beds comfortable. bathroom facilities very good. It's a very good choice for young families
A basic,practical, no frills, hotel for the business traveller. A basic but good restaurant. Rooms are too small and for upper floor guests there is no lift or any offer of assistance with luggage. Sound from adjoining rooms easily pentrates.
The receptionist on arrival (carol) was very helpful and spoke english willingly, other staff struggles with english but she helped out. The room was well maintained and the Power shower was the best I have experienced anywhere - fantastic! Food was reasonable and well prepared. Parking was free and the hotel was easy to find. Bar facilities were difficult ro understand - we ended up only ordering drinks with our Meal, maybe I didnt understand the set up and should have asked?
nice place, good restaurant
Very clean and tidy. Nice decor. Quite noisy with the window open at night.
Comfortable and clean with pleasant staff
large bright room,perfect for a good sleep no
The hotel is very centrally located and in walking distance to all areas of interest in Biarritz. The staff at the hotel were most welcoming and courteous. We found the rooms to be very comfortable,clean and well decorated. All in all a lovely hotel! Because of the hotels central location ,it can be noisy early in the morning with delivery trucks etc. However, if I am in the area again I will definitely stay at the Alcyon.
When we arrived the receptionist was immediately aware of our reservation. She also offered to book a taxi for us for an early departure the following morning. The location of the hotel was only a short walk to the beach and shops etc.
Well situated for beach,dining and sightseeing
a decent hotel, a few blocks back from the beach, smart yet small room, average breakfast.
Welcoming staff, modern clean design, fantastic location. We had a fantastic stay. it took a few minutes to walk to the main beach or the shops. great
A beautiful hotel in a very convenient location, very friendly and helpful owners, room was perfect - clean and beautifully decorated. We would certainly go there again.
Design and room Service could be better. For example there was no way of getting a drink of water at night.
Good location, welcoming hosts. Well decorated, clean and spacy rooms. Parking next to hotel (free between 19.00-09.00). If room faced to the street - it can be rather noisy.
Friendly owners, happy to assist in any way; local attractions, directions, local knowledge etc. This charming family also run a Breton style restaurant serving Breton cuisine. Breakfasts were very good quality and value. Rooms were serviced and tidied daily and always impeccable.Convenient location in a charming town with something going on in town most nights. Nothing.
Helpness and friendliness of proprietor and his wife
The hotel was clean and quiet and comfortable; generally the staff were lovely, particularly the proprietor's son, who was very friendly and went out of his way to help, even booking taxis etc. The hotel itself was perfect, but the proprietor was quite gruff with us on the last two nights of our stay. He was not at all friendly, telling us only to make sure we had checked out by eleven the next morning, not even asking us if we had had a pleasant stay. His aggressive attitude gave a sour taste to an otherwise relaxed and agreeable stay.
location and staff really helpful
Friendly & accommodating staff; accommodation was large and user friendly; half hour drive to Spain & other villages & hamlets in the Pays Basque.
The room was bright and airy and the owners very friendly. Situated in the middle of the little town it was easy access to restaurants and only a short drive from a large supermarket. The hotel was not as close to the beach as described.
Very central to Bidart centre. Clean and welcoming. Great to have parking at reasonable price. None
The accommodation had excellent facilities and was spacious. The owners were very helpful. The hotel was situated in the centre of the village and was close to several restaurants of excellent quality.
Price Location - a bit too far away. Room needs decorating. Staff pretty miserable.
Cheap. Room did not had a toilet.
Quick check-in with helpful staff. Rooms small and well worn. Bathroom adequate if small. Room had not been cleaned out properly and sheets were dirty. Hotel slightly further from town centre than we had expected.
It's location. Cleaness. Good if you want just to sleep. Very basic.It needs to be somewhat reformed. The hair dryer was not eficient at all.
There was an option of secure parking for an extra 9 euros per day, which was just opposite the hotel. The hotel has character, but it is old and requires some improvements. The breakfast buffet for 8.50 euros was poor. For a continental style meal, it lacked any meat or cheese. The orange juice was watery, the whole meal was a disaster.
The location was good. Short walk to beach and shops and restaurants. Bedlinen was clean as were the towels. Our room was small and badly in need of decorating.right on main road very noisy at night.i do not think this hotel rates 2 stars. We will go back to biarritz but not to this hotel. The hotel needs a total makeover . dark and dingey.
Price Not the cheeriest of staff but adequate
Lovely hotel, really enjoyed the stay. Great value
Close to city centre. Very expensive and I wouldn't recommend the hotel to my friends.
This is a casual place to stay. Walls are thin.
THe hotel is well run, clean and welcoming. The staff were very organised and quickly made one feel welcome. Breakfast was well presented and of good quality
great location for a stop when driving from Spain to England not great signposting
Good parking. Clean. Easy to find and restaurant, bars and shops close by. easy access to the coast and golf courses. No air con. and noisy with the window open.
Excellent value and convenient for bus stops (with excellent services to Biarittz, Bayonne and St Jean). Free parking which appeared reasonably safe. Television very high. You cant check in until 5pm (whereas anyone without a booking can use the external machines to get in straight away if rooms are available). It is a long walk from the airport - other value hotels are closer.
The restaurant just outside the hotel was very good and not too expensive.
This hotel was a gem for the price a simple motel in a good area with lots of bars and resturants the staff were very friendly rooms simple and clean breakfast ok we had a dog with us and they were very helpful and friendly with her to
The staff were very pleasant, polite and attentive. The hotel location was very good for Bayonne, Biaritz and San Sebastien
Easy check in secure car parking Too basic, TV had no international news channel very poor signal. Only a stool to sit on in the room. Towels very small.
The room was comfortable and clean and served our purpose of an overnight stop adequately. No
Location just far enough away from the motorway to be peaceful; close to restaurants and bars.Hotel had a spacious feel on arrival. Staff friendly. Good value for money. Room a bit spartan - one small stool to sit on and shower a bit cramped.
It was in a really good position near the beach, not too noisy but close enough to shops and restauarants etc. It is family run and they were helpful. It was reasonably priced because St jean-de-Luz is a delightful but rather expensive town. The hotel arranged parking in the public car park just around the corner at €8 a day - very convenient. The hotel could do with some repairs and smartening up. There is no indoor cafe or restaurant area, only in the courtyard and mornings are quite chilly for sitting out by mid-September.
We had a good stay just steps from the sea and all the small city's shops and restaurants. The room was small, but we had what we needed. As there was only a twin room left when I booked, the staff of the hotel built the bed in a 'double', so that was very kind of them. It was a very nice little holiday in charming, lovely St. Jean de Luz.
Nice building, close to beach Room was very small and facilities (no hairdryer) are old, which woud be okay if it was cheaper. Windows looked onto wall. Price was anounced as special offer, but was normal for the season; higher price was for high season, which has been long over. Breakfast was not in Hotel but in a bar (but with friendly service if a bit expensive), I was told about this after I payed. The lady put taxes for 2 persons on the bill even though I was alone. I wouldn't have stayed, if I had not already made reservation.
Central location and old-world charm The attic bedroom - it didn't fit round a 1m80 man very well !
just a short walk from the beach advertised that it was waterfront when in fact it was not. Staff seemed stressed out & hurried. door locked at night & needed a key to get out. Difficult if there were an emergency. rooms near the front door were affected by the noisy front door when guests were coming in at all hours of the night.
The apartment was spacious and clean. The pool was great for the children. A play area and some grass for children would have been nice. More communal irons.
It was clean, close to the town of St Jean de Luz and it was quiet at night The laundry room was not open long enough hours
It was close enough to the town. Good facilities. Spacious apartments. Helpful staff. There was no bar.
good staff disposition. The bathroom is horrible, with the WC in a separated room.
Near to town. Near to Golf Course. Concern about no apparent staff presence between 20.00 hours and 08.00 hours in case of emergency.
Nearness to St Jean de Luz\ and swimming pool Beds a little unconfortable
Staff were friendly and helpful The bed(s) were not made up on arrival
large comfortable,clean and quiet rooms with very practicle kitchen. Close to shope and motorway and private indoor parking facilities.
Accessible & clean. No, all OK.
Very helpful staff and eager to please Hotel is located by an intersection - noisy all day and in particular at night (mopeds) plus a minor thing but the curtains in the room were too small and thus left a gap in the middle (about 10inches wide) when pulled. Rather annoying.
Good location, very clean, excellent food, lovely patio at the back Both room and bathroom were quite small and only one pillow each provided
Was good value although room small but with free parking it gave us the opportunity to explore the area
Restaurant and pool area very nice, good food in the restaurant. A little way out of town by car Rooms were a bit shabby and no air con or fan
It wasn't noisy at night. Staff were pleasant. Hotel is too far from town - 2kms. It is very worn and tired, needing a renovation if it wants to keep 2 stars next to its name. Room in eaves meaning you couldn't stand upright on one side of the bed - where the luggage rack is kept too, which was a nuisance. Bathroom is small and badly designed - can't sit on the toilet with the door closed unless you are under 6 years old.
Good restaurant for dinner & breakfast The description "1km from town" should more accurately have been 2km from the centre
It was well located. There was little cupboard space in the room.
Friendly, polite and helpful. Good buffet breakfast and evening meals. After the first night the spare toilet roll and the plastic cups were removed, also the shoeshine block was not replaced after being used and disposed of.
The very pleasant receptionist made us welcome. The room was exceptionally clean and comfortable. The restaurant well appointed. Could have had more in the way of toiletries in the bathroom but this a minor point.
Staff very efficient and welcoming.
A brilliant location and conformtable, well decorated rooms No - parking is a small challenge but manageable and inevitable in this town
1) The central location in St Jean de Luz, you walk out of the hotel and into the shopping street, two minutes walk from the Louis XIV Place with several Cafés and restaurants. 2) Comfortable bed. 3) nice bathroom and excellent towels. 4) I guess it was the owner and his wife who were very helpfull to arrange a taxi to go to the restaurant in Ciboure. 1) Acces to the hotel by car and drop-off bags before parking the car. 2) No airconditioning and even in October far too warm in the room. 3) As the hotel is very central, with open windows it was a bit noisy especially early in the morning. 4) Breakfast is overpriced (which was not included in the room price).
Beautiful location overlooking a very pretty French square. Well placed for the beach and the town. Room small but perfectly adequate with a lovely balcony onto the square. Good modern bathroom. Very helpful owners. Recommended for couples.
A charming, small hotel in perfect location for "doing" St Jean de Luz. Rooms very comfortable and very clean. N/A
A great deal of thought and attention to detail has gone into this hotel. The towels and bedlinen were luxurious and the bathrooms spotless.
Being in the center of Saint-Jean-de-Luz, it was an easy walk to good restaurants, the beach and other attractions. Trying to drive to the hotel. Hotel is on pedestrianized street so visitors should not drive to drive to the hotel.
Excellent service from receptionist No food or bar available
The Restaurant did not open on the Saturday night and we wanted to eat in
relaxed by the swimming pool
swimming pool indoors heating wasnt working in the room
the people who ran the hotel were very helpful and kind. The indoor swimming pool was darkly-lit and on all the rainy days we had, it was not a cheerful place to be. The acoustics in the pool/jacuzzi area were deafening, so much so that I only used it once. We're not golfers, so for us the hotel is just too far away from any commercial center - in the middle of nowhere.
Good situation, on Golf course and near beach & seafood restaurant at La Barre Looked tired: shower had to be hand held; lights flickered and 1 bulb hung out of socket.
situation of the hotel was very good and the pool area was excellent One of our rooms had a recess in the wall covered by a curtain as a wardrobe - I did not think that this was appropriate as furniture. THe air conditing unit was very loud also
A very warm welcome and friendly hotel. We enjoyed our stay, the staff were excellent, facilities very good however the rooms were quite basic but adequate. Close to the beach and on a golf course what more could you ask for? Would recommend to anyone visiting this area. Rooms basic but adequate.
The hotel is well situated being centre of the golf area and approx 300 metres to the beach. The gorunds around the hotel are pleasant and relaxing with many trees, grass, birds etc. The meals are excellant, with a good choice/selection for breakfast. the hotel staff are very helpfull and pleasant. The main rooms are a good size but the toilet and bathrooms are both very small. One had to almost stand on the toilet seat to close the door. Dispite advertising that they had SKY channel the hotel did not. CNBC was the only English speaking channel available on the TV
The hotel decor was tired and needs modernising .
I booked this hotel as it stated on your information airport shuttle this was not available until 9.30 and I needed to leave the hotel at 8.00 I had to pay 20 euros for a taxi. No time restriction was mentioned in the hotel write up. As a lady travelling alone I wanted to know that all things were in place and that I could get to the airport without problems
Only used as an overnight stop Staff not particularly welcoming or friendly, glad we stayed only one night
Facilities and proximity to sea no
The staff at reception (Manu and another gentleman with black hair and glasses) were extremely nice and very helpful. I would stay at the hotel again due to this reason. The interior of the rooms needs to be modernised as the decor is quite dated.
The free use of the sea water pool
It's much more than a 2-star hotel, comfortable, clean, quiet place 100 m from the beach, and with free access to the seawater pool. Kind and friendly staff. Parking and breakfast- buffet included in the price. Spacious room, air-conditioned. The bathroom needs a little restoration. Our room didn't have a balcony.