We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
The room was quite clean. This was specifically about the hotel itself but about the location. We booked this hotel as we were attending a wedding that was outside of Madrid. It took almost three hours by train from the airport and we only found our way around because my friend speaks the language.
The room smelt of cigarette smoke
the hotel staff was very friendly Maybe they should put something to have breakfast...
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
near to shopping stores Staff was unpleasant.. unkind.. no smiles
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
Everything was very good We found it very difficult to find as roads were not on our sat nav.
Very nice kitchen - any dishes are given when you ask. Extremely helpful hotel staff. We had a very hard time finding it the first time - make sure you get an excellent map if unfamiliar with the area.
Conveiant location Small shower
it was in the town centre and shops, cinema and swimming pool were all within walking distance. staff were friendly and helpful. it was quite a distance from parque warner where we were basing our holiday. taxi cost to the park varied between 20 and 35 euros. it is most unfortunate that there is not a taxi base in parla.
own kitchen facilities restaurant pricy
Location (near Warner Park) Front Office personel.
No place to smoke Non smoking hotel
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
Large and airy Breakfast buffet not worth the money.
Expensive for what it is - but ok for an overnight stop
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
Clean room, good tv and air-con
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
the beds are huge and comfortable!!! no-one spoke english
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
decoration, style, comfort, restaurant food and service.
cleanliness of hotel.immaculate. very few english speaking staff
modern hotel. Excelent relation quality/price
the details... price ....
The Weather There was no Bar open until 20:30hrs. had to go out to get something to drink. Dining room only opened at 20:30
Have stayed before and like the location, room & facilities for a convenient overnight stop while travelling between Southern Spain and the UK
Perfect hotel if you are a business traveler with appointments in the getafe area.
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
Ease of access. Breakfast buffet was inconsistently maintained.
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Rooms are ok Restaurant service is terrible, food is even worse.
the silence and the location
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
The bar hostess was particularly pleasant and helpful. She made the stay for us a unique experience. Range of type of food was good. Need a swimming pool in summer. Spa is too hot in the current weather. More tourist information wouldbe helpful - maps and lists of attractions. We completed a written survey and left it in the room.
Nice staff and pleasant surrounding. They offer discounts to the spa and "parque arquiologico".
The hotel was an oasis in the middle of a very rural area and exceeded my expectations when arriving in the area. Staff were very polite and helpful and the room was modern and comfortable. The cost of dinner in the restaurant did not represent value for money.
Clean, courtious. Excellent restaurant. Ample parking. Too hot! Air conditioning set too high.
very poor restaurant
I really enjoyed my stay. Decor is sharp but comfortable. Sauna got hot (92C). Took mere seconds to get on free open wifi. Great price. I can see why the walk from the metro would be a consideration if you had lots of luggage, but I didn't and it's not too far.
poor layout of the reception, limited availability of sauna
Quiet, clean, close to train/metro
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
The weekend rate is very good value for a good room and good service
The staff were helpful and the food was pretty good
Clean and comfortable at a reasonable price. Helpful staff.
the staff the walls were too thin, the hotel was too noisy
brand new hotel, great comfort, wonderfull value for money
clean rooms, free parking space, free internet, airco, friendly staff far from Toledo, breakfast wasn't much (in cafeteria next door)
fair price for a hotel in the middle of nowhere but close enough to Toledo beware of the restaurant. We had the menu del dia which was inedible
All the staff were bright and cheerful. The food was lovely in the bar was lovely. There were a few flies buzzing about.
Easy walk to main centre, the Palacio & the gardens. No. It is in a good location & on street parking outside. This facility not flagged in the hotel info though.
Close to shops and restaurants. the room was kept spotless the smell of toilets in the reception
High room temperature and refrigerating system not functional.
Handicapped Accessible,comfortable & clean and good location
Once I'd found it, it was OK It was too hot and short of opening the skyight fully I had trouble bringing the temparature down during the night. The paperwork I had gave the address as Egido Don Manuel and address as Principe, 71. I came by public transport and, mistakenly walked from the station. It took me an hour to find the hotel. I don't speak Spanish. I kept asking for Egido Don Manuel (thinking Egido was another word for hotel) and getting blank looks and for Principe,71 and getting the same. When I finally arrived on Calle de Principe there were few numbers and when I arrived at number 71 I found it was called Hotel Don Manuel. Branding gone mad. I suggest you give the name as Hotel Don Manuel and the address as Calle de Principe, 71 to aid those of us with limited Spanish. Improved signage inthetownwould help too.
The room was a little too warm and I could not adjust the temperature.
Good location, parking outside, rooms adequate but not overwhelming in any way. Places to eat walking distance. booked non smoking room and though marked as non smoking stank of smoke.
It was clean and just as described. The problem that we had with the toilet flush was fixed straight away.
Clean, comfortable, nicely located. Room was close to reception and quite some noise from the corridor and the reception (phone!) could be heard.
Close to the main A4-E5 road south of Madrid. Good sized rooms. Helpful English speaking reception staff. Just little things like the knob on the shower diverter tap wasn't connected to the spindle, which created an unnecessary difficulty in taking a shower. We can never use the remote locking on our car because the frequency is jammed - probably by the nearby police station.
nothing really Staff not professional, toilet was not cleaned, wifi connection poor or not working, food in restaurant the worst I have experienced for a too high price (16 euros buffet incl.drink), noise from the restaurant, bar was not open. This hotel is like a chinese tool, it looks good from the outside but the quality is very poor.
Great room, nice restaurant and very good structure. Great value for the price.
Room was very nice. Staff were friendly. Location for us was good as we did not want to drive into Madrid and instead we were able to drive to the nearby train station and caught the train into Madrid which was convenient. Shower head was awesome but ended up flooding the bathroom. Air conditioning was working which was great because it was 38 degrees in Madrid while we were there. Can't really understand why they charge for parking when other hotels with similar parking garages do not. Shower cubicle still had hair clips from the previous guest which made us question the cleanliness of the shower. Shower ended up flooding the entire bathroom because the drain wasn't draining well enough.
Hotel design and the resturant design that are together are so nice. and breakfast and hotel staff were good. hotel is in the zone B of madrid and it is expensive and time consuming to reach it especially from airport, therefore it is not good place for who wants to visit the city.
Comfortable overnight stop with good facilities and easy access to good value restaurant 50 metres away
Dinner buffet, huge and delicious. The stuff doesn't speek English at all.