Would you like to save as your currency permanently or for this visit only?
Convenient for my work location in this instance with convenient on-line booking. Good, freshly made breakfast. No complaints
The room was excellent and the golf course was presented well. We were rather disappointed with the standard of food
As walkers we had everything we needed including food & drink in a lovely location, the distance to our walks was fairly close and the taxi transfer was easy and arranged by reception staff who also gave advice on our walks, it would be an ideal location for large groups to use as a base. I could not use the electric kettle in the room as there were no sockets in easy reach
When I went to bed about 11.30 pm I found that my bed, in a twin, had a mattress that had springs broken and as a result had a very poor night's sleep. I reported the matter at Reception next morning and was assured that it would be changed without delay. In other respects the hotel was fine but this important aspect spoiled my stay.
Friendly staff at reception. Good view out onto the bowling green. Nice walk round the golf course. Very easy access to the Wye Valley and Symonds Yat beauty spots. Easy to hear noise from other rooms.
Hotel staff very helpful, location in the Forest of Dean The "restaurant" facilities within the golf club really let it down and not what we expected from a country hotel - no table clothes! effectively eating in the golf club bar. Food ok but not special. It needed to be in the main hotel
Efficient & friendly staff Getting to the restaurant involves going outside to another building
Meals were good value Service at breakfast on final day was poor, it took nearly forty minutes to get breakfast. but to be fair to them they were fully booked.
the residents bar 10pm - 6am the beds were poor, the part of the hotel we stayed in was old and worn.
very good food - both dinner and breakfast. plumbing rather noisy in the morning
Staff were very helpful and welcoming Bathroom door did not shut properly.
Location and history of hotel Little noisy as people still coming and going wel after midnight.
We were impressed with the size of the room and the cleanliness. The breakfast the next morning was delicious. The TV in the room had a sky remote but did not have a Sky card - which didnt really matter to us. I would definitely like to visit again and try some of the delicious meals we saw on the menu!
Excellent food Poor television reception
Very friendly hotel. Great food & good rooms. Staff very helpful. None
Very friendly and welcoming. Good food. Comfortable room. Wonderful shower. Tv was rather poor.
The Staff and location are ideal and I would stay there again. I marked down value for money as I stayed for access to attend the Ryder Cup, when prices were obviously higher. For the usual price this would be value for Money.
Excellent food, very easy going and welcoming staff. Very relaxed atmosphere all round. No wine menu available to accompany meal except by the glass. Walls must be thin - low television volume still caused neighbours to ask for it to be tuurned down - maybe tv could be re-sited on an outside rather than adjoining wall ? Website information implies it is closer to Ross than it turned out to be.
Very friendly staff, food excellent
Position and history Untrained staff (albeit willing). Reviews not read see below
friendly reception and bar staff a surly restaurant staff person and forgotten orders for bar food two days running; shabby decor in room
I enjoyed the meals and excellent service together with the tranquillity of the location. No complaints
Staff responded very well to requests and resolving a problem re TV.Breakfast was very good. The weather! Evening meal was disappointing.
All staff were extremely helpful and friendly. Food very good and comfortable public rooms. Free Wifi Lighting in rooms - rather dull. Bedside lights for both beds/sides needed, that will throw light on a book.
We were disappointed with the hotel facilities and rooms. The hotel is desperately in need of redecoration, and the room rates do not reflect this. We have recently stayed in B & Bs which have been far superior, at half the cost. On the plus side, the staff were attentive and friendly and the food at lunch dinner and breakfast was lovely The staff dealt with our complaint fairly but its a shame, the hotel has a lot of potential.
Extremely pleasant and helpful staff. Excellent full English breakfast included in the price. Warm and comfortable room.
Largely helpful staff. Room not as requested. Decor is tired. Food very average.
The staff were very helpful and friendly, despite being overworked because of the wedding that was being held at the hotel. When we complained that we had not had hot water all day, it was repaired within a very short time of us reporting it. Parts of the hotel were in need of refurbishment, especially one of the carpets on the ground floor which was very badly stained - and had a dish to catch the water from a leaking radiator. Also, because there wasa large wedding party staying at the hotel the stafff were very stretched and it was difficult to get a seat in the bar/lounge areas.
Make sure you request one of the rooms from the main hotel - or at least the better rooms outside in the carpark. The original room I was allocated was just bigger than the small double bed, and absolutely reaked of smoke. However, staff were very apologetic and immediately found us a fantastic room. Breakfast was great!