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When I went to bed about 11.30 pm I found that my bed, in a twin, had a mattress that had springs broken and as a result had a very poor night's sleep. I reported the matter at Reception next morning and was assured that it would be changed without delay. In other respects the hotel was fine but this important aspect spoiled my stay.
As walkers we had everything we needed including food & drink in a lovely location, the distance to our walks was fairly close and the taxi transfer was easy and arranged by reception staff who also gave advice on our walks, it would be an ideal location for large groups to use as a base. I could not use the electric kettle in the room as there were no sockets in easy reach
Hotel staff very helpful, location in the Forest of Dean The "restaurant" facilities within the golf club really let it down and not what we expected from a country hotel - no table clothes! effectively eating in the golf club bar. Food ok but not special. It needed to be in the main hotel
the residents bar 10pm - 6am the beds were poor, the part of the hotel we stayed in was old and worn.
Meals were good value Service at breakfast on final day was poor, it took nearly forty minutes to get breakfast. but to be fair to them they were fully booked.
Efficient & friendly staff Getting to the restaurant involves going outside to another building
Convenient for my work location in this instance with convenient on-line booking. Good, freshly made breakfast. No complaints
Friendly staff at reception. Good view out onto the bowling green. Nice walk round the golf course. Very easy access to the Wye Valley and Symonds Yat beauty spots. Easy to hear noise from other rooms.
The room was excellent and the golf course was presented well. We were rather disappointed with the standard of food
Very friendly staff, food excellent
Very friendly hotel. Great food & good rooms. Staff very helpful. None
We were impressed with the size of the room and the cleanliness. The breakfast the next morning was delicious. The TV in the room had a sky remote but did not have a Sky card - which didnt really matter to us. I would definitely like to visit again and try some of the delicious meals we saw on the menu!
Excellent food Poor television reception
The Staff and location are ideal and I would stay there again. I marked down value for money as I stayed for access to attend the Ryder Cup, when prices were obviously higher. For the usual price this would be value for Money.
Excellent food, very easy going and welcoming staff. Very relaxed atmosphere all round. No wine menu available to accompany meal except by the glass. Walls must be thin - low television volume still caused neighbours to ask for it to be tuurned down - maybe tv could be re-sited on an outside rather than adjoining wall ? Website information implies it is closer to Ross than it turned out to be.
Very friendly and welcoming. Good food. Comfortable room. Wonderful shower. Tv was rather poor.
Staff were very helpful and welcoming Bathroom door did not shut properly.
very good food - both dinner and breakfast. plumbing rather noisy in the morning
Location and history of hotel Little noisy as people still coming and going wel after midnight.