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The staff were extremely helpful. The rooms were light and bright and the location of the hotel was right in the middle of the town but at the same time was quiet.
Friendliness of staff
Clean, comfortable conveniently located. Professional staff all necessary facilities. Room too hot (or too noisy if air-con used)
Enjoyed the hotel because of it's setting and its hystoric background. Wish the room had a shower, not just a bath
The food, facility, and staff were outstanding: breakfast through dinner! N/A Totally satisfied!
The restaurant was great, portions enormous! Location was perfect, great place to stop on a trip to Germany.
The town is right outside the door. Some staff were good at volunteering information which we wouldn't have thought to ask. Excellent signposting on all approaches. The town is right outside the door, the cobbles make for noisy awakenings... use the bathroom windows for ventilation instead. The questionnaire provided did not have an English version (we were unable to give positive feedback directly to the hotel).
Good hotel,good restaurant,parking is okay the weather wasn't so good; no possibility to take a shower ( only a bath); payment for spa and not accessible for kids beyond 12 years
The staff were very friendly, everything was in condition and clean. The heater did not seem to work very well especially in the bathroom.
Being a Sunday in November the hotel was very quiet so parking no problem (free). 10-15 minutes walk into town along the riverside very pleasant and good range of places to eat in old town even Sunday night! River view is very nice but did notice mosquito netting at the window and a notice showing various flying insects on display in our room, so wonder how nice it is during hot weather. Usual Ibis room fittings but fine for a stopover. Bed comfortable and good shower. Would like to have hot drink facility in room.
I thought it was a very nice and clean hotel. There was a draft from the window, so during the night it became very cold.
reception of the guests was quite friendly compared to other hotels, the breakfast was a bit too expensive
Location overlooking River Meuse, proximity to town centre, easy to find, excellent parking facility adjacent to hotel We were in rooms 20 and 22, good rooms but they (and the corridor0 had a continuous, 24h, quite loud hum, about 50Hz, probabably caused by the lift electrics and which may indicate a fault or potential fault. My wife found it difficulkt to sleep. Unfortunate, because otherwise the hotel was super.
Convenient yet quiet location, parking nearby, great river view. Breakfast too expensive at 13 euros, we went to cafe 10 mins walk away.
Next to the river, very good shower We resented having to pay extra on arrival for a river view as they weren't very busy. No secure parking. Breakfast too expensive.
bar area, terrace, location ,staff the rain!
Easy walk into Dinant. Free parking.Good value. Very basic room appointments....reminded me of my college dorm. Riverside view was very scenic, however, on mild weather nights it can be very noisy as a terrace (with table tops and chairs) wraps around the first floor. A/C system did not work.
Nice location Reservation issues. Check in issues. Poor understanding of parents with children
Not very much at all. See below. We feel the hotel and staff missed many opportunities. From the start we were not made to feel at all welcome as we were unable to drive the car to the door. Luggage had to be dragged over stones and the wheels were then broken. The reception desk was hidden and no-one available to welcome us. There was a dead tree at the base of the stairs where a welcoming reception desk could have been. Why the dead tree was covered in silly bits of paper which no-one would read was a mystery!! The room was fine, clean and comfortable. Dinner was served cold ( scallops) and with much delay, even though there were very few guests actually dining. The barman preferred to take a phone call in the middle of taking our drinks order. We thought that the face to face customer was the most important one. We were wrong.
The location and the castle. Nice lounge and bar. Nice facilities for kids. The bathroom was not clean and water was not hot for taking a bath. The service in the restaurant was poor and the breakfast is definitely low standard
Fabulous location, beautiful building well furnished. Staff very friendly excellent facilities and grounds that you can explore. Would not recommend the restaurant which is very expensive and yet feels like a cafe. Over 114 euros for a 2 course meal for 2 with wine and yet you only get a paper serviette!! It would appear the chef tries to produce gourmet food beyond his/her abilities. Avoid the lamb which was tasteless served on undercooked beans.
Location, interior and exterior decoration, scenery. The park needed maintenance, time between courses at the restaurant long, breakfast "refill" could be quicker and sharing a table with others in the morning was a little akward.
Environment and hotel are nice and quiet. Staff is friendly. Food is rather expensive.
Quiet and peaceful. Luxurious without being formal and stiff. We will stay there again.
I liked the senary and the location very much. The people on reception were very friendly, however the people serving were not flexable at all. It was not possible to get anything to eat after 10 o'clock because we missed breakfast, and the only thing we could eat was lunch after 12 wich was a bbq. No sandwiches or what so ever. The waiters where i think a bit snobbish... see above...if you realy want to be an international hotel and not only a restaurant for the few from your neighborhood, you should instruct your servicestaff behind the bar and restaurant better. The only"normal"one was i think the manager there...
perfect natural surrounding the restaurant is closed on Monday, and we didn't know it in advande, couldn't find a restaurant if one has no car.
The hotel is in a beautiful location. The reception when we arrived was good. The rooms are well appointed and the grounds are extensive. Bin hadn't been emptied in the bathroom. Not enough hot water in the morning. Times given to us for breakfast were wrong. Absolutely no signage or information to or in the hotel (including menus/breakfast times etc). No information on the surroundings or tourist information available. Service was slow in the bar. Hotel would be impossible to find without a gps.
Good selection of restaurants on 1 site. Decent staff. Clean and presentable and convenient. Rooms a bit basic, breakfast was poor with very limited selection.
The hotel is in a good location. It is very convenient from the hotel by car to Ruines de Montaigle,Abbey of Maredsous,Railbike in Falaen,Dinant and Namur. The staff are very kind to provide all the travel information.The hotel is clean, breakfast is very good! My parents stayed in a twin room with two single beds which are extremly too small! My father who is slim even fell down to the ground from the bed during the night! I think the bed is 70cm. Uncomfortable. You cannot be relax in such a small bed. Suggest hotel change the beds to the standard size.
Inhouse restaurant and availble bar close by. Lovely swimming pool No particular bad points but the directions to find the hotel were rather 'vague'!
Reception was excellent, pleasant, helpful. Room was super, plenty of space, lovely views from the windows. We did not use the main restaurant, but the brasserie was fine. Swimming pool was too cold!
Very comfortable room Breakfast overpriced. At 7.30am there was no one to deal with our departure and payment.
The breakfast service and the swimming pool The toilet in the room was defective
Reasonably nice view of lawn and tennis courts from the window. Parking convenient. Basically overrated at 4-star on website (hotel sign outside has three stars and even that is a bit generous). Reality disappointing after seeing attractive-looking pictures on website. Poor soundproofing in rooms, basic furniture, amenities etc and a rather empty, soulless atmosphere in public areas too.
Ambience of hotel public areas and restaurant good. Recommend for overnight stay Room decor rather bland Restaurant over priced
Friendly staff, good clean room, three cozy restaurants to choose from in the neighborhood, free car parking, swimming pool, the calm and green surroundings. Breakfast wasn't comprehensive and was quite basic but fine. This hotel is not suitable for people without cars as access can be an issue. No mini-bar or room service. But, you can get all if you can walk down to the restaurant area which is on ground floor. The twin bed was having wheels I think. So it was moving every second you turn :). May be you can choose a king size bed for two to avoid this.
Good sized room, comfortable bed, pleasant staff Only had hand held shower
Great room, great location. Serene atmosphere and the staff could not be more helpful. Very much enjoyed our stay there. Breakfast was expensive at 12 euro
Wireless connection not working quite properly
Very clean, friendly staff, excellent bathroom, lovely countryside around, quiet 12eur for breakfast is not cheap
The lady in charge was very customer friendly
Beautiful place in a beautiful location. We only stayed for one night but would have loved to stay for more. We will go back!
we like the room,very big and comfortable,the breakfast,the place,the silence,gren colour of the grass. there is no elevator.
Accueil charmant endroit calme et reposant plein de charme
Friendly staff, very nice quiet environment near a small village. Spacious room. Enjoyed a quiet sit and read outside in the provided lawn chairs with cushions. Showerhead could only be mounted in a low position for sitting, so it was inconvenient to have a shower while standing up.
Peace and quite, great restoration job.
Beautiful decor, excellent restaurant, friendly owner and staff, convenient parking.
Lovely people, great food, excellent service. Perfectly located in the centre of the village.
The staff were excellent. The hotel was suberb, the decor, the room were outstanding, could not recommend this hotel highly enough. Will certainly go back there very soon. How could you not like this wonderful hotel.
We particularly liked quiet in hotel, lovely acessible garden and meals with flair Lack of fans or air conditioning in very hot weather, although to rear of property, by opening the door I was woken by outside noise(lorries at night) and then by hotel dog barking 6am. I am a light sleeper. .
The location was made us pick this hotel. The gardens were beautiful, but if you didn't eat breakfast or have a garden view room it was hard to appreciate them, The management was not responsive to requests for a fan in a very warm room. Just shrugged and said no one else complained or needed a fan, but we could see that other guests had fans in their windows, so it is a problem. Don't get room 430.
Great location right in Rochefort, walking distance to great restaurants. We stayed in the older part of the building and our room had interesting roof angles but still modern amenities including good sized bed and bathroom. Loved the the place had a pool and private parking. Parking was a little difficult to find and the pool was too cold
This hotel was amazing! The staff was excellent and very helpful, especially considering that we did not speak much French. The room (street side) was very clean and had a jacuzzi tub in it. The indoor pool, sauna, and steam room were some of the nicest I have ever used. it s also in central Rochefort, which is a very nice town.
amazingly refurbished, fantastically clean - great atmosphere in an old building but brought up to modern standards. Very good restaurant. Great service. One of the best places I have stayed in for a long, long time.
Interesting historical building, which has been nicely renovated. The hotel has a nice garden and is located conveniently in the town center. The room was extremely small and the ceiling too low. I think the room was a bit overpriced for what it offered.
A very friendly welcome from the staff and the walk to the bedroom from reception was through the ancient vaults that now house the extensive wine cellar. The hotel has been tastefully renovated and provides modern amenities without losing its old world charm. Dinner was excellent although a little expensive, but overall, a memorable meal with excellent service. The room allocated was rather small and the low eaves in part of the room meant that one had to be careful when moving about and getting out of bed not to hit your head. The room allocated was cetainly smaller than the photos would suggest and I would not have been happy if I had paid the full advertised price for this room.
Beautiful setting, glorious views. Food was really good, right down to the breakfast boiled egg and gorgeous bread. It was very convenient for our visits to Dinant and Namur.
Claen rooms, good bathrooms, good breakfast The bed was a small double and fairly hard.
The hotel was in a lovely setting, in a very small village, driving distance to Dinant, which was fine as we had a car. Very peaceful and relaxing. We were told that they did not have wifi, whereas it was advertised in hotel information. That was a disappointment.
the food is fantastic, both dinner and breakfast the room was quite simple and not well isolated for noice
it was very quite,just what you need at the end of the day
Room with bunk beds for child
Nice spacious room. Clean bathroom. Good breakfast! WiFi connection didn't work. Reception desk is not open in the evening.
Food and value for money. Lifts, very scruffy and out dated. Stuffed animals nearly everywhere, not to everyone's taste.
We arrived only just in time for dinner but staff were so helpful and the food was superb! nothing
Nice hotel close to Grottes with exellent breakfast
Nice place, central location, very good breakfast. No one spoke English. Card payment terminal did not work.
My stay was just overnight on transit to my main location, this was OK for the purpose Car [arking was a distance from the hotel
The breakfast was OK, but it is the only one good thing. Bathroom in my room needs complete renovation, Internet was slow and working only in restaurant, which was closing at 11 pm.
food was quite good general condition of the building was not as you would expect for the start of the season.
Kind staff. Very very nice meal. Everything was fine for us.
The staff was very friendly
Dinner experience was awesome.
A magical place, a fairy tale that somehow made it in our times, a perfect romantic gateway
Superb setting, tranquility assured. Arriving without checkin formalities, offered a drink in the garden, service is impeccable. Service in dining room was very slow, waited 20 minutes without a drink. Having to walk 50 metres in rain to retrieve car from car park, its situated away from the chateau.
A castle hotel to relax and enjoy the wonderful restaurant. The quality of meal as well as the service of staffs were exceptionally excellent. No lift. But hotel staff offered transport of our luggage.
The food was excellent!!!!!! Definitely try the gastronomy menu for dinner. And the people there were very friendly and attentive to our needs. Beautiful and peaceful, this castle helped me recharge my batteries.