Convenience to airport and trains, quality of facility and rooms, staff very helpful
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Very clean room, good staff, and great food at the bar.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Clean, spacious room
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Rooms were clean and staff was friendly and helpful
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
Everything was good, overall quality and value for money was great. Great breakfast quality.
Friendly staff, price. Great as a fly-drive starting and/or ending point.
Staff was good and the room was clean. It rates itself as a 4 star but is definitely a 3 (low to mid 3)
Helpfulness of staff and the value to price ratio; also parking availability and proximity to Malpensa airport
Hotel staff was helpful. I agree with a previous reviewer that it is more like a low 3 star. Needs renovation. Poor breakfast.
Very hospitable staff, nice breakfast. Good location. Rooms are small and uncomfortable, make-up repair is a must.
The staff - Very helpful n/a
The price The room was cold and the walls were wet because of some external humidity from the roof.
The hotel was cheap, basic hotel. Free parking, near an highway and had great service. Also the triple room was great with 3 single beds The beds were uncomftable, breakfast was unimpressive . Also nothing to do around the hotel. Nearest restrunt was about a mile away - but no problem if you arrive by car
It's staff was very helpfull Internet access should be inserted in the room prices and it should be charge free.
Almost everything. Nice staff, good food. Lousy coffee one morning of the four nights I stayed there, but that's all. Only minor complaints: the restaurant not open on Sunday, and the lack of infrastructure close by. This is a great hotel to stay in, but you need a car or to like walking a lot
An excellent staff being very helpful arranging everything needed for the stay.
Clean, fairly new hotel. Entertainment available: pool, fitness. Good internet connection for 1 eur/hour. Free parking. Location- about 30 km from Milan. We rented a car so for us location wasn't a problem. Don't try the restaurant- it's not that good and not cheap at all! Poor breakfast. They should improve!
Proximity to highway; parking facilities; good restaurant
Restaurant staff was kind and good. The shuttle bus during the conference was good. However, every start from hotel was late and all guests who used the bus were late for morning meeting. What's worse, hotel staff in reception desk answered to most guests' complaints against overlapped late just saying "late arrival of the bus at hotel caused by traffic jam in the morning". If they knew the late in the first day through guests' complaints, they should have had the bus arrive at hotel earlier than the first day.
True 4star hotel. Room was good sized, comfortable, clean. We were able to park at the hotel with no problem. Good breakfast. Excellent service.
The location is at the center of the universe!
Friendly staff, good looking rooms, good breakfast.
the location and the general approach of the workers at the hotel more quiet in the room,some people feels the hotel as their owns and during the night are making noise
clean rooms, everything was conform our requests (rooms next to each other and extra bed for child), free parking garage
The staff and the restaurant
Decent room for the money.
The attention of the desk staff was excellent, as was the service in the restaurant.
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
Great staff. Everything we ask for they said yes and made the stay great
Ideally located between Belgium and Tuscany, Italy behind the Gothard Tunnel.Nice rooms. Wireless Internet did not work
free garage, free internet, nice personel, good breakfast no restaurant,
Quiet neighborhood, convenient and spacious parking garage, short walking distance (500 meters) for the railway station to milan.
Location of the hotel is great, near good shopping in Saronno, easy to go for a nice day trip to Como (or Milano, but frankly not so impressed) and just about 2 hours away from the charming city of Alba and La Morra. Small shower cabin, wall to wall carpet
Although it wasn't in Milano, there were very good train connections to Milano. The cleaning lady left the door open, while I had inside all my stuff, including a 2000Euro notebook.
The staff were all very pleasant and clearly wanted to do everything they could to make sure our stay was enjoyable. It was a very short walk to il centro of Saronno, and less than a 10 minute walk to the train station.
the hotel staff was tremendously helpfull and always smiling. Late check-in the room I had was quite noisy, I heart my neighboors during the night
Staff were very pleasant and eager to help. Wi Fi is free and good No tea/coffee facilites in room - limited or no food facility available at lunch and evening.
The hotel is in a lovely, peaceful setting and very convenient to the airport. There are no restaurants close by.
Access to the airport. Beautiful setting. Great food. No
Proximity to airport Malpensa ( 5 minutes by bus ) The property is getting old and may need some up-dating. There is a lot of new competition at the airport.
Close to airport , good resterant
best was the convenient location to the airport, and the shuttle service that they provide. They accommodated me to upgrade to a larger room with bathtub, since the single room category does not offer it. I paid additional for it the atmosphere with the staff lacks warmth and friendliness
It is a gorgeous facility. The building itself is the star by a far stretch. Beautiful, very well kept grounds as well. Very close to the airport but didn't have a problem with noise at all. It is not close to anything besides the Malpensa airport. It was 40-50 euro round trip by car to the closest town to do anything. They do offer shuttle service to airport and you could catch a train or bus from there though. Great if you are staying one day and flying out but a little too far from anything for longer stays.
very quiet, never heard one airplane the staff- they all had terrible attitudes, not at all friendly
Location was superb for the aeroporto and to local cities. The food was eccellente. The grounds and hotel are "class". The room could use another pillow for the bedding. The staff, while efficient, are extremely "stiff" and unfriendly. This has always been the case every time I stay at the hotel. They clearly are not a happy team.
Location is the best in area, on site dinning ability and bar are also nice. We were the only guests checking out and still waited 20 minutes before leaving without any paperwork.
Convenient Restaurant not so good.
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
We were made to feel welcome immediately. They're also a restaurant which was great after an evening flight. I'd definitely recommend them for a hotel near Milan Malpensa.
Staff were wonderful and went out of their way to be helpful and friendly. Hotel is located in lovely little village and the restaurant (wood fired pizzeria) was very nice and served excellent pizza. The rooms were very clean and comfortable. We only stayed one evening as we had a very early flight in the morning. Our shuttle for the airport arrived early (5am) as promised. Difficult to get to from Milan railway. Instructions given to us by Milan railway staff differed from those posted on the net. The que for both information and tickets at Milan was horrendous. At least 40 minutes in each one. The hotel was not easy to find from the railway station so if you are travelling there by train get some specific instructions before you arrive.
Our room was very spacious and clean. The staff was really friendly and helpfull and the food at the Restaurant excellent and very cheap. When you get there you have a feeling that you are not in a hotel but in your grandmother's house. The breakfast could be better and also a refridgerator in the room should be useful.
This family run hotel provided a lovely stay for our last night in Italy. While not as close to Malpensa as we thought, it was quaint and everyone was very friendly and helpful.
staff & location. perfect for a not expensive short stay before/after the flight. smell of the food from the restaurant directly into the room.
the foor in the restaurant downstairs. Real good piza's for no money Due to the restaurant downstairs there was a lot of noise in the room and it was not even tourist season.
The listing states that this Hotel is 8.5kms from Malpensa Airport - it is further - about a 30 Euro (and 30 minute) taxi ride away. We chose this hotel as it was close to the airport. The room we had was also above the kitchen of the lively restaurant and we consequently heard all manner of cooking and cleaning all hours of the night.
The staff was very friendly. It was very typical Italian -- small town, cozy room. Very good pizza! Good for a one night stay to get to Malpensa airport. It was hard to find.
Close to Milan AP but quaint and unique. Staff very helpful. We had next morning flight and encountered sparse traffic. Rather than an unimpressive overnight stop, we would have liked to spend a few more nights in this hotel. n/a
The staff were very nice and waited for us after midnight, they had Wi-Fi, which is a big plus for us. Location a bit hard to find.
The breakfast Dinner
Good place. Quiet. Very close to the highway. Good price. Possibility to park the car. No possibility to have donbner. Breakfast too late: ten minutes too late open. Nothing prepared.
I needed a hotel as a stop over for my trip to Greece, Not having to go into Milan was most beneficial as it saved me time.
Good value for money with location near to station for easy access to Milan
Great location - easy walk to the train station. The front desk staff was very helpful and pleasant.
The hotel is in a central location in Gallarate, a short distance from the station.
location a complete kitsch
My business partner and I travel a lot, so we see varying quality. We are starting a new business and are on a budget. We were so impressed with this hotel that we introduced ourselves to the manager and told him so. It is clean, crisp and light. The members of staff we encountered were friendly and helpful. The room designs are funky and clever (eg the swivelling desk!) and interesting. We would certainly stay here again and would be pleased to recommend it.
no free internet in the rooms
Good breakfast, great location and kind staff. Fitness studio could use some free weights.
Close to the airport. Breakfast quantity good! Very good help from waiter at the breakfast buffet. Wifi good strength. Rooms not very clean but clean enough. The walls looked like someone spilled something. Shower leaked all over the floor. Bathroom no exhaust venting. Cappuccino from machine not so good.
Beds were fine, food decent and for a one night airport stay it was a good value. Did not realize how far it was from the airport - couldn't easily find that detail when booking online. Waited 40 mins at shuttle pick up location and had to call 3x to get pick up. Van driver was editing the contacts on his phone while he was driving and drove like a maniac.
The desk staff was ncompetent
The rooms here are stylish and comfortable, while rather small. Dirty dishes and glasses were left in the cafe overnight.
The staff are extremely friendly and very helpful!
Great location, close to mxp. As for an airport hotel, the restaurant is decent. There is a 12€ charge per person for breakfast, so the low price may seem attractive but add that if you are planning to eat. Otherwise, clean, comfy and ok in general for a night before a flight stay.
Very good and fast reception,best value for money and good free of charge transportation from-too malpensa airport
The room was very poor planned. The bathroom doors were teaching the bed. The service at the restaurant was very poor. We had to ask for everything separately, even if it is customary to bring oil or vinegar with the salad or parmiggiano wsith the minestrone.
It was wonderful
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.
Clean, comfortable, good service
room very nice, clean, starting from 05.15 goes bus to malpensa
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
the hotel was near the Milan Airport as advertised
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
it's nice, clean, reasonably modern, has reliable wifi, the staff is nice, and is close to the airport with a reliable shuttle. Breakfast could be better.
Convenience to the airport, attentive staff, cleanliness, shuttle to airport. We were overall with everything about the hotel and would recommend it.
Very comfortable and cozy. There is a very friendly waitress in the dining room, and the shuttle service to and from the airport was excellent!
We had an extremely early flight, and the close proximity to the airport and the shuttle service provided by the hotel made it the perfect choice. The staff were friendly and helpful, the hotel clean, the shuttle service prompt and it added up to the perfect choice. We had to leave too early to take the breakfast so cannot comment on it. n/a
It being close to the airport, and having a shuttle Carpets in room were filthy. Pillows were so stiff and large you could not sleep properly. Restaurant is pretentious and silly.
very efficient, excellent food, perectly located to catch an early Malpensa flight
Staff excellent with a very warm welcome. We left early following morning and cleared the reception in 5 minutes and courtesy bus on time to airport.
We didn´t stay long, arrived late and continued our journey early, so it´s hard to say. Everything was fine for our purposes.
The staff was very friendly, competent and professional. The room was spotless. Wireless was wonderful to have after weeks without it. The shuttle was right on time. Absolutely flawless stay there.
The convenience and efficiency of the hotel's shuttle service to and from airport. No