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The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
The outlook of the castle and walking on the old stairs were romantic. Also, the breakfast at the outside of restaurant on the 1st floor was pretty awesome. Even though the breakfast buffet was only bread, jam, butter, yogurt, ham, boiled egg and cheese (no salads or ordinary breakfast buffet menu), the ambience of having breakfast was good enough. There were a spider on the wall. The interior of the room was too old and didn't match the ambience of front or restaurant area. I thought I paid through the booking.com but I need to pay again at the front desk of Cht. Pomys and it chared me extra for 'internaitonal transaction fee.' There are no evevators. If we visited here with our kids, it must have been a disastor.
Its a real chateaux with nice atmosphere, fine cousine, garden, etc. restraunt not working on Sundays, but this is a good point to visit different restaurant in the vilages nearby.
Wonderful building and location; attentive but unobtrusive staff; excellent food and wine Liked it all
The location in vineyard area, the quiet and nice staff
Visiting the wineyards in the area. The restaurant was closed on sunday and it is 7 km to the closest open one.
Location room requires updating
The staff were all very friendly and helpful. The food we had at dinner in the evening was excellent and the breakfast buffet was also very good. The location was perfect being both peaceful and yet only a short walk into the town centre or to the quay for the ferry or pleasure boat cruises. The view from our room of the Gironde was delightful. A large fan had been provided but we did not need this as the temperature did not exceed 30°C during our stay. When we arrived we had to re-clean the wash basin, bidet and bath as these had not been cleaned properly. The room was small (we had to move the bed to sit at the desk and then move it back again to access the storage space for clothes).
great location -food excellent
The room, the staff, the breakfast, the location, the free wifi, the parking. I thought it was overpriced by about 10 euros a night.
Hotel staff were excellent - knowledgeable, helpful and friendly.
Very friendly staff, good communication skills.
the setting was beautiful.You feel like you are staying in a Chateau. The rooms are large, nicely decorated and very clean. The breakfast was very good. It was all buffet (including coffee), but you can request espresso or cappucino..We really enjoyed our stay the staff are not very visible, (don't expect to be pampered) but we had everything we needed and were very satisfied with everything. If you arrive late you should call and they will make arrangements to leave the key for you.
Wonderfully friendly reception and the suite (Ceridwen?) was huge and luxurious, with enormous balcony and sun-lounge as well as 3 other rooms.
Out hotel room was tiny but otherwise a nice place to stay
Close to many chateau. I don't say it was not dirty but It looked tired. Very cheap fan (a mark from Carrefour Market). 20 euros for the breakfast is insanely expensive, I recommend to take 10 min walk to Village Bage and have nice cafe& freshly baked breads in the Cafe which is about 10 euros or less. If you are looking for a luxury stay. Don't take this one.
Friendly bar and restaurant staff. good food. Off hand and cool reception and checkout staff.necessary to keep windows open cos of heat hence eaten by mosquitoes!
The very friendly service and the cleanliness of the room There was a rather strange smell in the room, which was probably due to the cleaning materials. However, the room was very clean.
Calm, nice, near beach, clean breakfast little "light" for the price
hotel owners were very friendly and helpful
We found the accommodation very clean and comfortable, the staff were very friendly and helpful. At this time of the year it was very quiet. Being from New Zealand, it was very nice to have the BBC English Channel for the news. No complaints really....would have been nice to have the shower arranged over the bath, however the fittings for the shower rose over the bath were adequate.
It is a quietness place
our room was serviced very well daily - very quiet at night - staff friendly and helpful - breakfast was very minimal and never varied - there was not really a proper bar and an awful lot of rules about food in rooms etc
Proximity of room to pool. Brilliant for cycling based holiday. Ease of access to room. Quiet surroundings. Very pleasant host (excellent english speaker). Due to exchange rate breakfast in hotel is currently expensive but shops and cafes only 10 mins cycle/5mins drive away.
Freshly refurbished, very clean and M & Mme les Patronnes were very friendly.I would re-book it in the future. Nothing
very difficult to find
The hotel was very clean, comfortable and water always hot at any time of day/night.I had a family crisis back in the UK and M le Patron was very helpful in allowing me to use his computer to reorganise my forward hotel travel arrangements, and rebook flights. I would come back again. Nothing
This hotel is not placed in the best place for a family but was a good budget business hotel. Rooms were clean but not too easy to find somewhere to eat at night in the off season at weekends as the hotel only did food at night during the week, but suitable for what we needed. Not the best location but for a budget business trip it would be ideal.
Good sized room with a spacious bathroom, and quiet away from the road. Limited facilities in the local village.
We found the room comfortable and the staff very helpful. The hotel is well located for visits to the Medoc region. The only disappointment was the gritty surface material of the parking and footways which adhered to our shoes and soiled the car and the floor of the room and was particularly unpleasant when it rained which it did 2 out of the 3 days we stayed there.
Dog-friendly. Quiet location. Simple but very comfortable room with everything required. Free WiFi in room. Excellent dinner in hotel's charming garden .
Too expensive for that room! The ratio Price/quality wasn't good at all.